Vapourcore レビュー 

Vapourcore からの回答

2025年7月10日

Hi Bethany,

Thank you so much for your amazing review!

We’re absolutely thrilled to hear that you’re happy with our customer service, communication, and delivery speed. It means a lot to us that you took the time to share your experience—and even more that we’ve earned your trust for future orders!

We’re always here if you need anything, and we can’t wait to serve you again soon 😊

Thanks again from all of us at Vapour Core.

Vapourcore からの回答

2025年5月23日

Hi Saqib,

Thank you so much for the fantastic 5-star review! We’re thrilled to hear our customer service has impressed you. Providing top-notch service is something we truly pride ourselves on, and your support means a lot to us!

Looking forward to serving you again soon.

Best regards,
Vapour Core Team

Vapourcore からの回答

2025年5月23日

Hi there,

Thank you so much for your wonderful 5-star review! We’re glad to hear our team handled the missing items promptly and that you appreciated the extra care we put into making things right. Delivering exceptional service is very important to us, and your kind words mean a lot!

Looking forward to serving you again soon.

Best regards,
Vapour Core Team

Vapourcore からの回答

2025年5月23日

Hi Imran,

Thank you so much for your fantastic 5-star review! We’re thrilled to hear you’ve had consistently great experiences with us and that you love our loyalty points system. Your support means the world to us, and we’re committed to keeping you happy every step of the way!

Looking forward to serving you again soon.

Best regards,
The Vapour Core Team

Vapourcore からの回答

2025年5月23日

Hi there,

Thank you so much for your fantastic 5-star review! We’re thrilled your first order arrived in just 22 hours and that you were happy with the packaging, pricing, and authenticity of the product. It’s great to hear you’ll be shopping with us again — we really appreciate your support!

Looking forward to your next visit!

Best regards,
The Vapour Core Team

Vapourcore からの回答

2025年5月23日

Hi Shezad,

Thank you for the amazing 5-star review! We're so glad to hear you’ve been loving our nic salts and are now exploring our pre-filled vape range too — we’re proud of the variety we offer! It’s always a pleasure to include a little something extra for our loyal customers. Thanks for your continued support!

Best regards,
The Vapour Core Team

Vapourcore からの回答

2025年5月23日

Hi there,

Thank you for the great 5-star review! We’re glad to hear you’re enjoying our website and really appreciate your support. We’re here whenever you need us!

Best regards,
The Vapour Core Team

Vapourcore からの回答

2025年7月10日

Hi Chrissy,

Thank you so much for your fantastic review!

We really appreciate your patience during our website improvements and warehouse move. Our team always strives to keep customers informed and provide the best possible service, so we’re delighted to hear that you felt well supported throughout the process.

Getting your order to you the very next day and offering suitable alternatives is exactly what we aim for. Your kind words mean a lot to us, and we’re grateful for your continued trust.

Thanks again for choosing Vapour Core — we look forward to serving you again soon!

Warm regards,
The Vapour Core Team

Vapourcore からの回答

2025年2月3日

Hi John,

You originally emailed us on Thursday and we have refunded you today for your missing items Unfortunately you emailed us 3 times on Friday when our offices were shut for staff training.

What is this app that you need to download? Please send us details, both DPD and RM have websites you do not need to download to use to track orders

https://track.dpd.co.uk/
https://www.royalmail.com/track-your-item

There was a delay in your order as it looks like it went missing in the DPD system which we are investigating.

This is why the 2 day delivery took longer than normal. However we are at the mercy of outside courier companies when it comes to deliveries and while 99% of the time they do meet their service standards , I can understand the frustration when your order becomes part of the 1% that experiences a delay which is why we awarded reward points to make up for the inconvenience not only for the original delay but for the missing items

I can only apologise for the misspick in the replacement order we sent out to you and our warehouse manager is investigating.

We have over 5000 SKUs so quite a wide range of products. If you can email details of which starter kit where this is an issue I will flag it up with our procurement team.

We do run out of stock on some of the more popular SKUs but we also have plenty of alternatives for customers to chose from

Vapourcore Team

Vapourcore からの回答

2024年11月27日

Hi Jade,

Thank you for the wonderful review. We work hard to offer a wide range of products at competitive prices and to resolve any queries brought to our customer service team as soon as possible. I will let Robert know about this review

Vapourcore Team

Vapourcore からの回答

2024年9月30日

Hi Anne,

We just couldn't source the pods reliably anymore, our suppliers were constantly out of stock. We were therefore forced to stop selling them . We do sell other devices with a similar range of flavours to the Hexa. We have the Vuse , Blu 2.0 and Logic kits one of which might be a suitable replacement for the Hexa for you?

Vapourcore Team