Varstechnology レビュー 

Signs x 3 stating free parking yet they try and charge £100 fee

Hello all,

My name is Taro Kaneko and I am a reporter. I am keen to hear from you if you have had a negative experience with the company.

Trustpilot does not allow for email addresses in posts, so if you reach out through my LinkedIn we can discuss further.

Whilst the arrogant approach, intentionally misleading Notice and lack of a contact centre are a huge annoyance following receipt of one of these fines, and they are BIG issues, I emailed every day sometimes 2x for 6 days without a reply, it’s not all bad…!

Thanks to this website and consumer power I found out the payment of the fine to the fuel station was both possible and preferable to resolve the issue - IF you feel you’re in the right, as I did as in my case the garage entered the wrong amount on the PED and I had only paid 54p rather than £56.

I went to thr fuel station, paid and shared the copy of the receipt from the Asda garage and thr next day got a fairly pleasant email from a real person at Vars confirming the issue was closed.

Thank you to TP reviewers for saving me some frustration and the fine!

Footnote…I now check the PED every time to make sure the value is correct before tapping!

They sent us a notice for non payment for a vehicle we don’t own and never have.somebody has given our address. We were no where near the motorway on the day in question and do not know anyone by the name that was given. The petrol station was less than helpful when it’s them that took their word they would pay. If it’s not sorted will be going to police. Have emailed but no reply and after reading these I don’t think we will

I filled my car with AdBlue and diesel from Pump 5and assumed that the cashier and or system would record the double purchase! I confirmed the pump used (the only pump with AdBlue) and without looking I paid by contactless card and left. Within 90 minutes I realised that I had only paid for the diesel so returned to garage to rectify my (and the cashiers) oversight and pay £17.17 for the AdBlue.
Unable to make payment as system had already recorded it as a Drive Off!
I was given an email address and reference number for use in contacting VARS Technologies so completed the ‘appeal’ form and paid for the AdBlue plus an additional £30 admin fee.l sent an email to VARS to appeal against the added charge but no luck despite explanations and submitting details of my bank showing payments made. I contacted Asda who were sympathetic and asked for the email communication with VARS.
Subsequently VARS asked me to submit copies of car registration document and confirm date of car purchase to confirm that I was the legitimate vehicle owner so that they could pursue the matter.
Then several days later and over a month after I attempted to pay I received notification that as I had already paid everything the case was closed. They also pointed out that there are notices on the forecourt to remind drivers to pay.
As they had absolutely no intention of considering a refund they could have saved everyone a great deal of time and frustration by saying so in the first instance

Disgraceful company, has absolutely no empathy for old age pensioners who may forget, My Dad who is nearly 80 yrs old completely forgot to pay after being told to move his car by some on site builders to which he moved the car but then drove off, he realised within an hour and came back to pay the money which was too late and the claim sent to this company. They have no compassion for old aged people in these situations and who struggle to remember things anyway, would never recommend this company to anyone!!!

HELLO

We had to park in your petrol station on Rayrigg Rd, Bowness-on-Windermere, Windermere LA23 3DN after filling up with petrol and a car beginning to leak fuel.

We had to call out the AA because the car was not Sage and we had our 7 year old and 3 month old baby in the car. The lady at the fuel station took down our details and told her we would not be charged because of the circumstances. However, we did revieve a fine, our appeal was not accepted sndd now we are being charge £170 and threatened with bailiffs.

Unfortunately I have to give them one star in order to write a review instead of the minus five stars they deserve.
Tried to pay online but couldn’t because I am sure they make it difficult so you will fail.
Finished up sending a cheque which was cashed after the fourteen days and so now I am getting demands for late payment penalties.
This is a most unhelpful faceless company who are just out to make your life a misery.
Look how many reviews have just the one undeserved star. There is one five star review which I can only assume the guy was paid to write it.
See you in court.

According to VARS it took them over 1.5 months to ask and then receive my data from the DVLA - though I asked them to prove the date that it was requested and the date it was received and I was not given any information or response: in the mean time this allowed the 30 day period for CCTV footage of me paying cash to be deleted.

Not acceptable.

We are being pursued by this company for alleged non payment of a purchase of diesel at a local garage in October 2024 - only brought to our attention in May 2025

At the time, we attempted to pay for the diesel but were told by the staff that another driver had paid for our diesel. They refused to take a payment, or take or details and told us to go away.

Probably they didn't know how to change the system to remedy the error. This has been explained to this company by email and by phone, asking them to prove that the amount they are requesting is our bill and not the other driver's as if they paid our purchase then their's was unpaid. And the amount is more than we usually purchase.

No replies to our emails and now a second demand with a £30.00 fee. Taking legal advice now.

I was abroad on the date of supposed offence. No calls can be made to them. Looks like a scam. Going to send over notice to fraud prevention.

The worst company ever I hope you don't have to experience what this company has put me and my family through they don't listen or care about people just getting money back for there own mistakes.
Please be careful using pay at pump be warned ⚠️

Be warned if you pay the reduced rate, their "system" will have an IT error, claim they will send you an receipt in 20 mins via email which you'll never receive and then this rogue company will send another "PCN" and conveniently not check they have received payment.... Consumers.... Screenshot everything with an timestamp. This company can not be trusted. Check your bank statement / payment record... If you have legal expenses cover contact them. Contact your bank and raise an dispute on the transaction.

Demand sent to my address with a different name to mine. Also car registration not mine or the vehicle! Spoke to the manager at Asda who sent them an email to say the vehicle isn’t registered to the address they’ve sent it to. Communication is terrible as they haven’t replied to me or Asda. I have notified DVLA and they will send a letter to me to confirm the vehicle isn’t registered to me.
Considering they are in breach of GDPR you would think they would want to clear this matter up.

Very similar to others. Went into ASDA, dispensed fuel, got a bottle of water, paid for all of it (or so I thought) only to find that 4 months later (yesterday) to get a drive off notice. I checked all my receipts, CC and bank records but I had only paid for the water. I remember being desperately thirsty that evening so was completely focussed on the water, ignoring completely that I had only paid £2.15 - so fair - but this simply should not be possible. ASDA need to start taking some responsibility and not just palm off these perfectly innocent incidents to a £ hungry outfit whose systems are truly awful. If the fuel station was local to me, I would take this up directly with them but it isn't. Anyhow, just tried to pay the bill online only to find that the payment was "unsuccessful" but with the ridiculous notice that it may not be "unsuccessful" and if I enter my email address, it will notify me in 20 mins to confirm either way. That's as far as I got as it told me there was an "error" and wouldn't accept my request so I had to wait a bit, be proactive and log in to my "case" again in order to find out if this was paid. It was. Rubbish experience though - and next time I mix fuel with groceries, I'll make sure the hapless cashier knows to charge me for both!

On 19/05/2025 I received a letter from DCBL stating that I had an outstanding balance of £135.03. I contacted them immediately to enquire why I had any outstanding balances. I was informed that it was for unpaid fuel at a petrol station. I followed their advice to view the details on your website, there was no evidence of any unpaid fuel so my son (the driver of the vehicle) attended the petrol station to check whether there had been any fuel taken without payment. The video was reviewed with the manager of the station and it revealed that my son did get £15 of fuel, he then entered the petrol station grabbed some shopping and stated pump 2 for fuel. He paid by card and left. The manager also revealed that he had another “unpaid fuel incident” a few days later of £18. On both of these occasions my son entered the shop to make payment. The manager advised him to pay for the unpaid fuel, which he did.
I have googled vars technology and it seems this is a very common occurrence.
I consider that this matter is now closed, the fuel has been paid for and no one has suffered any loss. The fact that £15 could become a £135 debt is outrageous
. Good afternoon Melina,

Thank you for contacting our complaints department.

We can confirm that the forecourts raised the claim to us in pursuit of the monies lost on the date of the event. All information is provided to us by the site, and therefore, if they accept payment after a claim is raised, it is their responsibility to inform us.

We did issue two notices to the registered keeper of the vehicle, using the address provided to us by the DVLA. As no payment or correspondence was received, the claim had continued to escalate to our nominated debt collection company.

The site has since informed us to close the claim. This has now been closed with DCBL, and no further action will be taken.

Kind regards,
Evie Muir

Do not trust them, absolute cowboys!!
No final response letter, asked on the 8th and stated I would settle. Sent to a debt collector the same day!!!!
Utterly disgusting Cowboys

Recieved a letter stating I have driven off without paying for petrol!!....
I never use the said garage as it is expensive and I drive my car for work everyday....
The picture they have attached could be from any camera anywhere...there is just tarmac around the car...no petrol pumps...no signs or no pic of me filling the car.
I am convinced this is a total scam for money!!...I have asked for further proof!!...

Notice for non payment of fuel received, VARS not contactable to challenge and ASDA Fuel Station not answering. Paid online to avoid fees, with Website indicating that payment did not go through. Checked bank payment was pending suggesting no issue, logged out and back into VARS and found payment correct. Beware the site and keep screenshots.

If you’re thinking about applying for a role with them then don’t. Highly unprofessional the recruiter will send you a message they want to progress you to next stage but somewhere along the way the contact will cut out and they will stop responding. Applied twice through indeed and it’s same story. You get a message with phone number telling you to contact them and then you can’t ever get through. No response to text messages either and as a result you can’t ever get an interview. I can understand once but it’s second time they are doing it now so don’t waste your time, apply somewhere else.