My 5 month old car Mazda CX-60 PHEV hit a deer on the motorway and had significant front damage. The car was collected promptly (and expertly on a flatbed truck) and very professionally repaired. It t... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent friendly service. Kept me informed of the repair progress during the whole time. Picked the car up and dropped it off on the time they said and the workmanship is first class. I would highly... もっと見る
Excellent service @ Hayes Veetec. Car dropped off by Linton, friendly, helpful and delivered with due care. Reception staff helpful and friendly especially Kate and her colleague Daniel. Quick adjustm... もっと見る
企業が回答しました
Amazing communication from staff kept me informed at all time via text or a call when needed. Phoned to ask when was best to collect the car then all the updates & phoned to ask when was best to bring... もっと見る
企業情報
当該企業による記述
A modern vehicle repair business specialising in electric vehicles with locations in and around London.
連絡先
1-3 Uxbridge Road, UB4 0JN, Hayes, 英国
- customer@veetecgroup.co.uk
- www.veetecmotorgroup.co.uk
4.7
優良
501件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Recommended
Communication was fantastic I was kept informed every few days on how the repairs were progressing. Collection was easy and a nice courtesy car provided. Repairs only took three weeks and my car was returned clean inside and out back in brand new condition.
2025年6月19日
自発的なレビュー
Veetec Motor Group からの回答
Good morning,
Thank you so much for your fantastic review! We're thrilled to hear that you were happy with the communication, courtesy car, and the quality of the repairs. It's great to know the process was smooth for you and that your car was returned in brand new condition. We really appreciate your kind words and hope you won't hesitate to reach out if you ever need us again!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Veetec Motor Group からの回答
Good morning,
Thank you for the great review! We're glad to hear you were happy with the communication and the speed of the repair. If you ever need us again, we're here to help!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Extremely happy with the repair of my…
Extremely happy with the repair of my car and veetec motor group kept me updated with the progress
2025年7月10日
自発的なレビュー
Veetec Motor Group からの回答
Dear Mr Bell,
Thank you for your kind words! We're so pleased to hear you're extremely happy with the repair and that our updates kept you informed throughout the process. It was a pleasure to assist you, and we’re always here if you need us in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Thorough
Veetec repaired my car on behalf of my insurance company and they did a beautiful job.Very quickly too.Cannot fault the thorough body and paint work,very impressive.
2025年6月23日
自発的なレビュー
Veetec Motor Group からの回答
Dear Ms Brooks,
Thank you so much for your lovely review! We're delighted to hear that you were impressed with the quality of the body and paintwork, and that the repair was completed quickly. It's always our goal to deliver top-quality service, and your feedback means a lot to the team. We're glad we could get you back on the road so smoothly!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Veetec Motor Group からの回答
Good morning,
Thank you for the 5 stars and the great feedback! We're so glad to hear everything met your expectations. If you ever need us again, we’ll be here to help!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Amazing customer service and 5 star…
Amazing customer service and 5 star repairs would definitely recommend this company for everyone
2025年7月11日
自発的なレビュー
Veetec Motor Group からの回答
Good morning,
Thank you so much for your amazing review! We're thrilled to hear you were happy with our customer service and repair work. Your recommendation means a lot to us, and we're always here if you need anything in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
Highly recommend
From the first contact to collection, the service was impeccable. 👍
2025年7月3日
自発的なレビュー
Veetec Motor Group からの回答
Good morning,
Thank you for your kind words! We’re so pleased to hear that your experience was seamless from start to finish. Providing impeccable service is what we strive for, and it’s great to know we delivered. We're always here if you need us again!
Kind regards,
Ruqaiyah Hussain
Customer Relations
I’m absolutely delighted with the repair of my Tesla Model 3
I’m absolutely delighted with the recent repair work completed on my Tesla Model 3.
The repair was arranged through Churchill Insurance and expertly carried out by Veetec Aldershot, who delivered a seamless, highly professional service from start to finish. They thoughtfully arranged for the vehicle to be collected and returned, which made the entire process exceptionally convenient and stress-free.
Communication was exemplary throughout. I received regular, proactive updates that clearly outlined the scope of the repairs, anticipated timelines, and any delays. I particularly appreciated the clarity and transparency at every stage.
The aftercare has been equally impressive. Veetec provides a comprehensive 5-year warranty on their workmanship, offering real peace of mind. They also followed up shortly after the vehicle was returned to ensure everything was functioning perfectly, an excellent touch that reflects their commitment to customer satisfaction.
A heartfelt thank you to the entire team at Veetec Aldershot for their outstanding professionalism, meticulous craftsmanship, and attentive customer care. This was a truly positive experience from beginning to end, and I wouldn’t hesitate to recommend them.
2025年7月4日
自発的なレビュー
Veetec Motor Group からの回答
Dear Mr Campbell,
Thank you so much for your incredible review and kind words! We're absolutely delighted to hear how pleased you are with the repair of your Tesla Model 3 and the service you received from our team at Veetec Aldershot.
From start to finish, we aim to make the repair process as smooth and stress-free as possible, and it's great to know that the collection, regular updates, and aftercare support made a real difference to your experience. We’re also glad the 5-year warranty has given you added peace of mind.
Your recognition of our team's professionalism, craftsmanship, and customer care means a great deal to us. We’ll be sure to share your feedback with everyone involved. Thank you again for taking the time to share your experience – and for the recommendation!
Kind regards,
Ruqaiyah Hussain
Customer Relations
I repaired my Vauxhall crossland x car…
I repaired my Vauxhall crossland x car through insurance company. I was provided with pleasant and excellent service throughout out the time my car was returned to me after repairs. I am absolutely happy with job done on my car. I will definitely recommend to my colleagues if they need any work done on their cars. Service at Veetec is amazing and fantastic. I appreciate and thank to all the staff for quick service.
2025年7月3日
自発的なレビュー
Veetec Motor Group からの回答
Good morning,
Thank you so much for your kind and thoughtful review! We're delighted to hear you were happy with the repairs to your Vauxhall Crossland X and that our team provided excellent service throughout the process.
It’s always our goal to make things as smooth and stress-free as possible, and it’s wonderful to know we delivered on that for you. Your recommendation means a lot to us, and we’ll be sure to pass your thanks on to the entire team.
We truly appreciate your support and hope to assist you or your colleagues whenever needed in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
High quality service and repairs.
2025年6月22日
自発的なレビュー
Veetec Motor Group からの回答
Good morning,
Thank you for your great review! We’re glad to hear you were pleased with the quality of our service and repairs. If you ever need us again, we’ll be happy to help!
Kind regards,
Ruqaiyah Hussain
Customer Relations
This network charges just for quotes
If you are not going through insurers be aware that Veetec charge just to quote. We were asked to pay £35 plus VAT.
2025年7月1日
自発的なレビュー
Veetec Motor Group からの回答
Dear Ms Emma,
Thank you for taking the time to share your feedback. We’re sorry to hear you were dissatisfied with being charged for an estimate.
We’d like to clarify that preparing an estimate involves both time and expertise from our qualified estimators to carefully assess the damage and compile a detailed repair plan. Additionally, we incur costs for using the specialist estimating systems required to produce these reports. As a result, this fee is passed on to customers who are not going through an insurance claim.
However, we do always inform customers in advance about this charge, and also advise that if they choose to proceed with repairs through Veetec, the estimate fee is fully refunded against the final invoice.
We hope this helps explain the reasoning behind our process. If you’d like to discuss this further, please feel free to contact us at customer@veetecgroup.co.uk — we’d be happy to assist.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Very Good We received a great service right from…
We received a great service right from the start - couldn’t fault in any way.
2025年6月18日
自発的なレビュー
Veetec Motor Group からの回答
Good morning,
Thank you for your wonderful feedback! We’re so pleased to hear you had a great experience from start to finish. It means a lot to us, and we look forward to helping you again in the future!
Kind regards,
Ruqaiyah Hussain
Customer Relations
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had an excellent experience at Veetec Aldershot when I brought in my Tesla for repairs. The service was outstanding from start to finish. A huge thank you to Amy and Ali for their fantastic communication and support throughout — they kept me informed every step of the way and made the whole process smooth and stress-free. The quality of the work was top-notch, and my car was back on the road in no time. It’s not always easy to find a garage you can trust, but Veetec really delivered. Highly recommended!
2025年6月6日
自発的なレビュー
Veetec Motor Group からの回答
Dear Ms Douglas,
Thank you so much for your fantastic review! We’re thrilled to hear you had an excellent experience with us at Veetec Aldershot. Amy and Ali will be delighted to know their communication and support made such a positive difference. Delivering top-notch quality and a smooth, stress-free process is exactly what we strive for, especially with a Tesla. Your recommendation means a lot to the whole team — thank you again, and we’re always here whenever you need us!
Kind regards,
Ruqaiyah Hussain
Customer Relations
A cautionary tale
I would advise anyone with an insurance policy repair to be very wary.
A quite simple no-fault incident where my front bumper was damaged on a Tesla by someone reversing intio resulted in me nearly losing my car after the cost of the repair (undisclosed to me) was deemed greater than the value of the car (a 2017 model)
In the end, Direct Line agreed to the repair and the work was done really well. However, I will be careful next time to guard against losing my car!
2025年6月19日
自発的なレビュー
Kept me informed throughout the repair and good customer care
Veetec repaired my car through my insurance. Although the repair was delayed by 10 days due to waiting for a part to arrive, the communication was great as they kept me informed along the way. There was a slight issue with the door after the repair, but once I notified them of the issue, they quickly agreed to take fix it. They collected the car a couple days later to fix the problem and returned it the same day.
2025年5月22日
自発的なレビュー
Veetec Motor Group からの回答
Good afternoon,
Thank you for your detailed review. We’re glad to hear that, despite the slight delay and the door issue, our team was able to keep you informed and resolve the problem quickly. Your feedback is greatly appreciated, and we’re pleased you were satisfied with the overall service.
Kind Regards,
Ruqaiyah Hussain
Customer Relations
Absolute shower
Absolute shower. Used by Direct Line. Car went in with some front end damage; it can back after three weeks apparently sorted, the air-conditioning didn't work, the engine appeared in limp mode & cruise control wasn't operational. So I sent it back (under Veetecs 5year warranty), it came back after a long weekend, the cruise control appeared fixed, the aircon still didn't work & the bonnet shut lines were miles out & an engine management light now showing...
I'm not prepared to put it in a third time, as I have no faith in this company to achieve anything near excellence!
2025年6月16日
自発的なレビュー
Veetec Motor Group からの回答
Dear Mr Griffin,
We're very sorry to hear about your experience and truly regret that we didn’t meet your expectations. We’ve made an attempt to contact you to help resolve the matter, but have not been successful.
If there’s anything further you’d like to discuss or if we can assist you in any way, please don’t hesitate to get in touch with us directly at customer@veetecgroup.co.uk. We’re here to help and would really appreciate the opportunity to make things right.
Kind regards,
Ruqaiyah Hussain
Customer Relations
Faultless repair
Faultless repair, customer service and seriously can’t ever remember seeing such a quality finish and at 50 years old and 32 years of driving that is some statement. Thank you Veetec, never doubted the finish.
2025年6月16日
自発的なレビュー
Veetec Motor Group からの回答
Good afternoon,
Thank you so much for your fantastic review! We’re thrilled to hear that you were impressed with the quality of the repair and our customer service. Your kind words mean a great deal to the team, and we truly appreciate your trust in Veetec.
Kind Regards,
Ruqaiyah Hussain
Customer Relations
My car Unacceptable service, misleading communicationhas been in their care since 31…
My car has been in their care since 31 March, and I received four different delivery dates — April, May, June 16, June 12 — only to be told now there’s no update. After three months of broken promises, they still haven’t escalated to Mercedes UK in a timely manner.
They offered me two courtesy cars that were not like-for-like—neither was suitable for my SUV— and it was my insurer who had to provide a usable replacement.
Their repeated changes and lack of transparency seriously breached my consumer rights. I’ve had to escalate to Trading Standards, the Motor Ombudsman, and others due to this poor treatment.
2025年6月12日
自発的なレビュー
Really good service
Really good service. I dealt with Ali who was very professional, friendly and helpful. The car was returned repaired and valeted. Thank you
2025年5月29日
自発的なレビュー
Veetec Motor Group からの回答
Good afternoon,
Thank you for your kind words! We’re delighted to hear that Ali provided a professional and friendly service, and that you were happy with your repaired and valeted car. Your feedback is greatly appreciated.
Kind Regards,
Ruqaiyah Hussain
Customer Relations
Excellent service from start to finish.
2025年5月15日
自発的なレビュー
Veetec Motor Group からの回答
Dear Mr Gridley,
Thank you for your wonderful review.
We are thrilled to hear that you were happy with our repairs and service.
If there is anything else you need, please do not hesitate to reach out!
Kind regards,
Ruqaiyah Hussain
Customer Relations
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