Ventilationland レビュー 

Agree with all other reviews regarding customer service which is extremely poor to say the least… ordered items on 23rd June and they were never received. After several emails to the company ( they do not accept telephone calls) I was eventually advised the items had been returned by the courier.
I requested a refund and customer service remained unresponsive. I tried to cancel the order but was advised I needed to wait for the items to be delivered and then return them. I then received another email advising they have received my return (which I never actually made) and they need to check the items prior to issuing a refund within 14 days! Honestly, unbelievable- right hand / left hand.
I would avoid this company at all costs and someone genuinely needs to review how they treat customers and how it is acceptable to keep almost £400 of my money for over a month without actually delivering any product. Perhaps an apology in these situations would be nice!

Extremely poor experience with Ventilationland.

The item was shown as in stock when I ordered, with delivery expected within three days. That did not happen. I was then told delivery would be in July, but I have now received an email saying delivery will not be until October.

I emailed in July to cancel the order and request a refund, but received no acknowledgement. Customer service has been practically non-existent, and it appears the company has removed or abandoned its telephone support, leaving customers with no meaningful way to resolve issues.

Taking payment for an item shown as available, failing to deliver it, pushing the delivery date back by months, and then ignoring a cancellation request is unacceptable. I would not order from Ventilationland again and would strongly advise others to avoid them.

I placed an order with Ventilationland on 30th June 2026 — every item showed as in stock, with the advertised 3–5 working day delivery. It's now 8 days later and nothing has arrived. No dispatch confirmation, no delay notice, no tracking. Nothing.
Worse than the late delivery is the total unresponsiveness. I've tried email, the website contact form, WhatsApp, Phone and live chat over several days and haven't received a single reply through any channel. For a company that promotes how reachable it is, being ignored across four channels after they've taken payment for a significant order is alarming.
Order number: #1608460. I'd think carefully before ordering anything time-sensitive from this company.

Zero communication from Ventilationland.
I ordered last week and all of my items were marked as in stock so I was expecting delivery within 3-5days as advertised on their website.
As of yet, I have had no communication or updates from them.
I have tried to contact via email, web form, WhatsApp and live chat to no avail.
It would seem as though I may have been scammed, a very disappointing and concerning experience considering the value of goods ordered.
I will be contacting my bank in the hope that I can reverse the charges.

I placed a small order with Ventilation Land and received it without any issues, so I felt confident placing a second, much larger order.

Unfortunately, that was a huge mistake. Their website advertises delivery within 3–5 days, but after 5 days I hadn’t received my order, an email, or even a phone call to explain the delay. It was only after I chased them by calling multiple times every day and sending emails that I finally received a reply two days later saying my order would actually be delayed by another two weeks.

The worst part is their customer service. I called countless times at different times of the day, but nobody ever answered the phone. Emails either went unanswered or took days to receive a response.

I requested a refund due to the delay. They only refunded £140, despite owing me another £160, which I am still waiting for. Once again, they have ignored my calls and emails.

Based on my experience, I would strongly advise anyone thinking of ordering from this company to be extremely cautious. If there is a problem with your order, don’t expect any communication or customer support. If you need your items within the advertised delivery times, you may be left waiting with no updates and no way to contact them. Don’t buy from them, they will take your money and keep you waiting for your product! Nobody answers the phone or emails!! I have to contact my bank now to get my money back from this awful company!

I have ordered an expensive air conditioning. It appeared available. Two days later I received an email that it is out of stock. I required a reimbursement and haven’t gotten any reply since

Ordered an item that claimed to be in stock, but it clearly wasn't as I then got an email to say they wouldn'd be able to deliver it on the shceduled date. Two more delivery dates were scheduled and missed. I have been waiting nearly three weeks. They stopped comminicating and are impossible to get hold of on any medium. Can't even get hold of them to cancel the order and get a refund. Terrible company. Will never use them again.

Abysmal customer service, they have completely washed their hands of delivery issues and now ghosting me.
I placed an order with Ventilationland , but their chosen courier (DPD) failed to deliver it to my address, unilaterally redirecting it to a town pickup shop instead with zero explanation.

When I contacted Ventilationland to rectify this, they completely refused to take responsibility, claiming they have "no visibility" and no way to instruct their own courier to complete the delivery to my door, effectively telling me to handle it myself.

I formally reminded them of their legal obligations under Section 29 of the UK Consumer Rights Act 2015 which clearly states that the goods remain at the retailer's risk until they come into the customer's physical possession at the agreed address. My contract is with Ventilationland, not DPD.

Instead of addressing this breach of contract or arranging a proper solution, they have now decided to completely ignore my emails. Shocking customer care and a total disregard for UK consumer law. Avoid this company.

This is the worst web companies i have ever dealt with. They list products which are supposed to be instock, which suddenly become back order once youve placed your order. I then found out that they are not infact a UK based company as the website would suggest but they are infact based in the EU. They then shipped the order in 2 parts and i have just received notification from DPD that in order for them to release the shipments they require me to pay 2x£90! Which i wont pay.
I have tried to contact this company, by phone, live chat and Whatsapp and they are totally unresponsive. DO NOT ORDER anything from them - you have been warned!

Very good service on time delivery and no damage

I am extremely disappointed with the service I have received.

After waiting several weeks for my air conditioner to be delivered , the delivery team arrived and then refused to bring the unit inside the building. I would like to make it clear that I was not asking them to carry it into my flat, only to place it inside the building entrance.

At the time, my wife and our 5-month-old baby were on the first floor, making the situation even more difficult. Despite these circumstances, the team showed no willingness to assist.

After such a long wait, I find this level of service completely unacceptable. The lack of professionalism, customer care, and consideration shown has caused significant inconvenience and frustration for my family.

I expect an explanation for why the delivery was refused and for this matter to be resolved as soon as possible.

Ps. He took the air conditioner back and we still don’t have it

Look at the picture he wanted my wife with 5 months old baby to take this to first floor…

no answer the phone on this company

Terrible customer service…

Avoid this company at all costs. I placed an order worth £652.50, and the entire transaction has been a logistical nightmare.

Their delivery partner (in my case Dachser Logistics) erroneously recorded my item as "delivered" to a stranger on 3rd June. In reality, we stayed at home for the entire day and received absolutely no communication from the courier or Ventilationland. I was left hanging for two days with no idea where my expensive order was.

I contacted customer service by email (phone not pickied up) and 48h later they got back and made contradictory claims that the item had been "returned to their shop"—which is factually wrong as the item was originally shipped by Econox B.V. They completely failed to provide a specific redelivery date or time, offering only vague promises. I issued a final legal deadline for the unit to arrive within 24h. But true to form, they missed the deadline as well and have completely failed to reply to my correspondence with any meaningful and committed feedback.

I have now canceled the transaction due to a clear breach of the Consumer Rights Act 2015. Another 2 days and bogus reply later, they said they will ship the order back to Belgium and refund me once it's arrived back there. No refund ever arrived— it's 3 weeks later....

If you must order only do so by credit card so that you can force a refund via a Section 75 dispute with the cc issuer. Do not trust this company with your money—their logistics are chaotic, their tracking is false, and their customer communication is nonexistent.

Excellent prices and super fast delivery time. Highly recommended.

Complete scam. Waited 3 times delivery time frame for them to send the cheapest part of the order disguised as the full order. Deceiving people they are uk based. Horrendous customer service experience being sent fake/not working tracking information at all stages

Fitted onto roof of transport/storage container. Condensation problem sorted.

Good product and works very well. Delivery was quick and easy ordering process. Would definitely use the product again.

I was a bit sceptical placing the order due to some bad reviews. However, I shouldn't have worried as I recieved the order in 2 days! Very pleased as this store was one of very few who were selling the items I needed, and for a great price too!

Excellent product

Overall good experience. Really helpful