Ventilationland レビュー 

Useless Useless Useless!!!

Made one smaller order with these guys. Said they had sent but arrived late at a neighbour's farm, had to arrange my own shipping from there. This eventually arrived after 2 weeks, not the stated 3 days. Product was fine.
Had made a larger too, this is where it dot really bad.

REALLY REALLY Bad!!!

After 10 days noted that the order was not dispatched. After numerous attempts I managed to get hold of them and they advised that although all of the items were shown in stock, one was not. And therefore they would not dispatch for a further 6 weeks............ What happened to 3 days????

Bearing in mind I had about approx 150 items on the order and wanted them all immediately I suggested that they sent the other 149. Eventually they agreed and said I would receive shortly. From this point on communications got worse/ceased.

Items didn't arrive, failed to get a response from them. This went on and on. Eventually I had a call from the haulier saying they had a delivery but they couldn't deliver for various reasons. Driver,sickness, vehicle etc. Haulier called and cancelled 3 times.

EVENTUALLY after over 4 weeks some items did arrive. Haulier again delivered to the wrong location, not my house. AND unloaded and left in a thunderstorm OUTSIDE!!! So by the time I found them the cardboard packaging was soaking and falling apart. One box exploded from the pressure of the expanding insulated pipe inside. I tried to contact to complain / have collected and replaced. Again, No Response.

So, I checked some of the items on the pallet. It transpired that some of the items they listed sent were missing anyway and some were the wrong item. One of the items I subsequently discovered was mislabeled on the website as they didn't even understand their own product!!!! Real JOKE these people.

So Here I am a month later not knowing what is going on. Have a bundle of wet bits and pieces falling out of their packaging. Some I need , some I do not, Some are soaked, some are missing and some they have described incorrectly on their website and are unsuitable.

I Tried to Call, no answer. Ventilationland Failed to respond to my emails. Failed to Respond /communicate so many times it was annoying. Tried Webchat, waste of time too. Tried the What'sap, very limited response and it was clear that when they were not going to or unable to rectify their failures they ignored me on this too.
AVOID AVOID AVOID!!!!

Delivery and communication were fine. My Vent-Axia Mev will not connect via bluetooth and I'm waiting for a warranty claim to be sorted.

Ordered two ventaxia cowls. Order didn’t turn up. Can only contact via email or WhatsApp. Eventually got a response on WhatsApp saying it had got delay in DPD system but the good news was it had now been processed and I have it in the ‘next few days’ .
I asked for more specifics and was told Monday/Tuesday the following week. It’s now Tuesday (9 working days later) and nothing has turned up. No response since from ventilationland or DPD.
Utterly frustrating and disgraceful customer service. If you try to call them the answering service tells you to email or chat. The live chat is always offline.
My client is getting impatient and I’m now delayed in finished the bathroom jobs for them.
Avoid this company at all costs.
If they redeem themselves I will update this review.

Good communication, easy to get all answers, fast delivery, flexible.

couldnt have been more helpful, answered queries quickly and good prices

Great service and quality experience.
The products arrived exactly as described on the website, well-packaged and on time. I'll happily return in the future.

Helpful and able to source what I was after.

pricing and availability of goods was impressive.
one comment, the parts were delivered on a saturday and as it is a building site it wasn't occupied. it would be good to have the option to pick a delivery day.

The best selection of vents with slimline covers that I could find on-line. Ordering very efficient, delivery was quick and the product was exactly as advertised.
Would not hesitate to use again.

hight quality, as described easy to fit

On time brilliant service

Was promised a refund for an item and after 3 weeks and multiple promises it has not been received. Don’t trust this company .

Products as described and website helpful with dimensions and diagrams etc.
First time using this company and will do in future.
Dispatched and delivered quickly considering distance

Amazing price and product so easy to order brilliant company

Placed my first order, received some of the order, then got the rest 4 days later, which was late in the first place, placed a second order, some parts missing which again was late , still waiting on the other parts of the second order, it’s keeps getting delayed, have asked for a letter for a complaint, still not had an answer from company, on WhatsApp message have done the same , no response to my complaint, have spent over £3000 thousand pounds with this company, the worst service in the world, Please don’t use this company

Have had a MVHR go faulty and cant get thru to anybody on the contact number which ever option you choose aways tells you to speak to them by whats app.

Tried this also and just over 1 hour and still waiting for a reply very poor customer service indeed.

Fast service with quality

Amazing service from Ventilationland, quick delivery, really well packaged and after i missed a part to make this work with ubbink ventub 110mm roof vent, they sent out the reducer to make it all work in a water tight manner (la gratis ) also they have all the necessary knowledge Great Company