Ventilationland ロゎ
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Ventilationland レビュヌ 

324
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TrustScore 5段階評䟡の3

3.1

換気装眮補造業者
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5぀星のうち5の評䟡

I ordered a condenser cage knowing that there was a wait for supply. Ventilationland kept me in touch quite often until it arrived. The cage met all my expectations and looked great my customer was ov... もっず芋る

5぀星のうち1の評䟡

I've been waiting almost a month for my purchase which is currently being held with DPD who won't release due to a seller issue. Trying to contact Ventilation land customer service through What... もっず芋る

5぀星のうち5の評䟡

I knew i wanted some ventilation, just not what i wanted/needed exactly. Having the ability to whatsapp and get some good advice really helped. Also, I missed a digit of the postcode from the de... もっず芋る

5぀星のうち1の評䟡

Support only via email or WhatsApp. Product questions met with inaccurate replies, recommended the most expensive product option, AND having ignored this wrong adivce and placed my order for in stoc... もっず芋る

䌁業情報

  1. 換気装眮補造業者

圓該䌁業による蚘述

Ventilationland is the webshop for the United Kingdom with the largest range of ventilation products for private people and business customers.

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3.1

たあたあ

TrustScore 5段階評䟡の3

324件のレビュヌ

5぀星
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1぀星

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この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.1

すべおのレビュヌ

(324)

過去12か月のレビュヌ数: 82件

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5぀星のうち5の評䟡

Excellent customer service!

Excellent customer service!
Always great prices for high quality fans.
My delivery was damaged in transit and the staff at Ventilationland did a great job of resolving the issue.
Many thanks to Sarah and Alex.
Highly recommend and will definitely use again.

2025幎6月12日
自発的なレビュヌ
5぀星のうち4の評䟡

Very impressed with the end result after installed/decorated

This purchase was a first for the builder working on our kitchen/diner refurbishment. He is so impressed with the result that he intends to use this as an option for future jobs he does.
Managed to get the item I wanted delivered in a few days.
The only negative, was that I felt that the shipping costs were a little excessive for what was a relatively small item :(
We are very pleased with the final results after the vent has been fully installed and now decorated.

2025幎6月1日
自発的なレビュヌ
5぀星のうち1の評䟡

This company hides behind emails and


This company hides behind emails and won't talk to you, so i cannot recommend them. I ordered a product mistakenly and tried to cancel within the hour and their chat line refused, as they said it was being processed, and you can't speak to them on the phone at all. The phone line just puts you back to the web - no customer service at all - suggest you don't deal with them

2025幎5月21日
自発的なレビュヌ
Ventilationland ロゎ

Ventilationland からの回答

Dear Andrew,

Thank you for sharing your feedback. We’re genuinely sorry to hear about your recent experience and understand how frustrating it can be when an order cannot be cancelled as expected.

Our order and dispatch process has been streamlined to ensure that customers receive their purchases as quickly as possible. As a result, orders begin processing almost immediately after being placed, which unfortunately limits our ability to make changes or cancellations — even within a short timeframe.

We understand your concerns regarding customer service accessibility. While we primarily offer support via chat and email to ensure a timely and documented response, we’re always looking for ways to improve how we communicate and assist our customers.

We truly regret that your experience did not meet expectations, and your feedback will be shared with our team as we continue to improve our service.

5぀星のうち4の評䟡

Initial problems, but quickly resolved!

Purchased an extractor fan, which unfortunately, took longer than expected to get fitted. Upon having it fitted, the timer didn't work, so the fan always went off with the light. Despite several emails to 'Customer' service, I did not receive a response.
After leaving a 1 star review here on Trustpilot, I received a message from a very helpful representative, who gave me a different email address to use.
I am now awaiting a replacement fan to be dispatched to me under warranty.
I have therefore upped my star rating and changed the title of the review.
All I would say, you may not receive a response if you use the contact email at the bottom of their website. Hopefully they will update it, if it is not in use.

2025幎4月6日
自発的なレビュヌ
Ventilationland ロゎ

Ventilationland からの回答

Dear Kevin,

Thank you for the review.
Unfortunately, we have not been able to locate any emails associated with your name. To ensure we can assist you promptly with your warranty claim, we kindly ask that you forward your message to business@ventilationland.co.uk. We’ll make sure your request is handled with the attention it deserves.

Kind regards,
Team Ventilationland

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