Versus Law Solicitors レビュー 

Versus Law Solicitors からの回答

2025年9月29日

Dear Bawan,

Thank you very much for your kind words. We are so pleased to hear that you had such a positive experience with our team. Clear and consistent communication is something we pride ourselves on, so it’s wonderful to know you felt supported and well looked after throughout your matter.

Your feedback means a great deal to us, and we’re delighted that you are happy with the service you received.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月29日

Dear Tasmin,

Thank you for taking the time to leave such a heartfelt review. We are delighted to hear how much of a difference Semera made during what sounds like a very challenging housing situation. Her professionalism, speed, and depth of knowledge are qualities we greatly value, and it’s wonderful to know that she was able to provide you with both effective solutions and reassurance throughout the process.

We are especially pleased that you felt supported not only by her expertise but also by her kindness and warmth. That combination of skill and care is exactly what we aim to deliver for all our clients, and your feedback reflects this perfectly.

We are truly grateful for your trust in us, and we’ll be sure to share your kind words with Semera and the team.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月26日

Dear Cristinel,

Thank you for your kind words. We’re so pleased to hear that you felt well supported throughout your matter, and we truly appreciate your feedback.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月26日

Dear Dawn,

Thank you so much for your wonderful feedback. We’re delighted to hear that you received such a professional service and that Semera stood out for her speed, responsiveness, and dedication.

Semera is a highly valued member of our team, known for her commitment to going above and beyond for clients. It’s fantastic to know that her efforts made such a difference to your experience and that you consider her the best you’ve ever worked with. Your words are a real credit to her professionalism and client-focused approach.

At Versus Law, we pride ourselves on providing not only legal expertise but also reassurance, clarity, and proactive communication throughout each matter. Hearing that Semera delivered on all of these fronts is a great reflection of the service we aim to provide to all clients.

Thank you again for taking the time to share your experience. We truly value your recommendation and look forward to being of service to you again in the future.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月25日

Dear Mr Fox,

Thank you so much for taking the time to share your experience. We’re delighted to hear that Semera Bibi was able to provide you with the fast, efficient, and attentive service that you deserved.

Semera is highly regarded by both colleagues and clients alike for her professionalism, meticulous approach, and commitment to achieving the very best outcomes. It’s wonderful to know that these qualities shone through in your matter and that she was able to support you every step of the way.

At Versus Law, we place great importance on clear communication and proactive client care, so your recognition of Semera’s efforts is very encouraging for us all. Feedback like yours reassures us that our dedication to detail and to going the extra mile makes a real difference.

We’re truly grateful for your trust in our firm and hope that should you require assistance in the future, you will feel confident in returning to us.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月23日

Dear Rachael,

We’re sorry that you remain unhappy. As explained previously, the current delay sits with a third-party lawyer while a Land Registry application is pending. We continue to chase proactively, but until that external step is concluded your transaction is, unfortunately, affected. This is out of our hands until HMLR process this.

For accuracy: the suggestion that you have received only one email since 2024 is not correct. We have kept you updated, responded to the emails you listed, and provided a full written timeline of actions taken. We also spoke with you in June and offered to chase the matter and provide you with updates weekly; you advised at that time that this was not necessary. If you would now prefer weekly chasers, we will implement that immediately and copy you into each one.

Regarding the email about fraudulent payment requests: this is a standard client-safety alert we send to protect clients from scammers. It is not related to any issue with your funds, which are held in our regulated client account in accordance with the SRA Accounts Rules. We can provide a statement of account and confirmation of receipt at any time on request.

If you wish, we can also treat this review as a formal complaint. To date, we have not received a formal complaint from you; if you would like us to proceed, we will open a complaint file, acknowledge it directly, and investigate under our internal procedure so you receive a full and fair response. (If, after our final response, you remain dissatisfied, you may refer the matter to the Legal Ombudsman.)

Please contact us at info@versuslaw.co.uk
or 0161 249 5087 and ask for Natalie Moylan or one of the partners so we can speak with you directly. We want to resolve this constructively and will continue to press the third parties and keep you informed. We will try to reach out to you over the next day or so to discuss fully, as it is not appropriate to deal with specifics here.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月22日

Dear Ms Hoing,

Thank you for sharing your experience. We’re genuinely sorry for the upset caused by the length of time and the communication issues you describe. We fully appreciate how challenging estate and Land Registry matters can be for families.

For transparency, we have already engaged with you through our internal procedure and, as you know, the issues you raised were addressed and the matter has since been concluded. While some cases do not go to plan, it’s our responsibility to put things right. We’ve reviewed what happened, reinforced our handover and checking steps, and remain committed to clearer, more proactive updates.

If there is anything further you would like us to revisit—or if you’d like us to liaise with your current solicitors on any residual Land Registry points—please contact us at info@versuslaw.co.uk
or 0161 249 5087 and ask for one of the partners. We’re always here to make amends and to help.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月18日 に更新

Dear Mr Evans,

We are very sorry to read your review and to hear of your concerns. This is not the level of service we want any of our clients to experience.

As solicitors, we are unable to go into the details of your case on a public platform due to client confidentiality. However, please be assured that all conveyancing matters are given priority by our team, and it is unusual for transactions to experience prolonged delays unless there are external factors beyond our control.

We have checked our records and at present we do not have a complaint registered under your name. We have a clear and accessible internal complaints procedure, and we strongly encourage you to use this as the first step so we can investigate your matter fully and provide a detailed explanation.

To enable us to look into this matter urgently and provide you with a full explanation, we would kindly ask that you contact us directly. You can email info@versuslaw.co.uk
or call our office on 0161 249 5087 and ask for Natalie Moylan or one of the partners.

Please be assured that we take all concerns very seriously and are committed to resolving any issues as quickly as possible. We would welcome the opportunity to discuss this with you directly and work towards a positive resolution.

EDIT (18 September 2025 - 15:21): For clarity, under the SRA’s terminology a complaint is any expression of dissatisfaction that requires a response. Although we do not currently have a formal complaint recorded in your name, we will treat your review and subsequent correspondence as a complaint from today. We will open a complaint file, acknowledge it directly, and set out the next steps and timescales for a full and fair response (ordinarily within up to eight weeks, in line with the Legal Ombudsman scheme rules). For completeness, the SRA is our regulator and deals with professional conduct; concerns about service are for the Legal Ombudsman, who will normally only consider a matter after the firm has had the opportunity to investigate and issue a final response.

We attempted to telephone you because you had expressed dissatisfaction but had not initiated our complaints procedure; it is professional and appropriate to make prompt contact so we can understand concerns and, where needed, put things right. This is irrespective of the content of any review, which is your right. We see no reason for your insinuation that it is somehow peculiar for a regulated law firm to contact a client to understand fully the reasons for their dissatisfaction when a review has been posted online and notified directly to the firm. We do sometimes acknowledge reviews outside office hours to ensure they are picked up quickly (in your case it was actioned by a Partner at 1.26am on 18/9/25 and your review was notified to us at 10.28pm on 17/9/25).

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年9月18日

Dear Paul,

Thank you so much for your wonderful review. We’re delighted to hear that you found our conveyancing service responsive, efficient, and exactly what you required.

It’s particularly rewarding to know that your companies will be switching to Versus Law for all regular conveyancing — this is the greatest compliment we could receive. Our team will continue to provide the same high standards of service, ensuring your matters are handled with care, speed, and professionalism.

We truly appreciate your trust in us and look forward to working with you on future transactions.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年8月18日

Dear Edward,

Thank you for sharing your feedback. We’re so pleased to hear that working with Natalie made the process straightforward and easy for you. She truly is a joy to work with, not only for our clients but also for all of us here at Versus Law. Her dedication, professionalism, and approachable nature make her an invaluable part of our team, and we’re delighted that this shone through in your experience.

Your recommendation means a great deal to us, and we truly appreciate you taking the time to leave these kind words.

Warm regards,
The Versus Law Team
www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年8月7日

Dear Christine,

Thank you so much for taking the time to leave such a thoughtful review.

We’re thrilled to hear that you had a positive experience with Umar Shamly during the sale of your flat. At Versus Law, we strive to provide a responsive and personable service, so it's especially pleasing to hear that having direct access to your solicitor and receiving consistent updates made a meaningful difference.

Umar works diligently to ensure clients feel supported and informed throughout the process, and your kind words will mean a lot to him and the wider team.

We truly appreciate your recommendation and look forward to assisting you again in the future, should you ever need us.

Warm regards,
The Versus Law Team

Versus Law Solicitors からの回答

2025年7月19日

Dear June,

Thank you for your lovely feedback. We’re so pleased to hear that you felt supported by Aisha — she genuinely does care about every client and takes pride in offering a thoughtful, attentive service.

We’ll be sure to share your kind words with her. It means a great deal to all of us when our team’s dedication is recognised.

With warm regards,
The Versus Law Team

www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年7月18日

Dear Pete,

Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot to hear how supported you felt throughout what was clearly a very drawn-out and difficult transaction.

Kushada is an outstanding member of our team — her patience, attention to detail, and calm, friendly nature are exactly what we hope every client experiences. She’ll be delighted to know that her efforts helped make a stressful situation more manageable.

We’re very grateful for your trust and would of course welcome the chance to work with you again — and I’m sure Kushada would too!

With thanks once again,
The Versus Law Team

www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年7月11日

Dear Olena,

Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that Ahad Omer supported you with professionalism and care throughout your nine-month journey to justice.

Ahad’s commitment to keeping clients informed and empowered is something we value greatly, and we’re thrilled that his clear communication and client-focused approach made such a difference to your experience.

Your recommendation means a great deal to us. Thank you again for choosing Versus Law Solicitors — we’re always here if you need us in the future.

Best regards,
The Versus Law Team

Visit us at: www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年7月11日

Dear Dr. Khan,

Thank you for your thoughtful and detailed review. We're delighted to hear that your experience with Versus Law was smooth, efficient, and stress-free.

Umar Shamly is a dedicated and approachable member of our team, and it’s wonderful to hear that his support and guidance made such a positive impact throughout your sale process.

We truly appreciate your recommendation and are grateful for the trust you placed in us. Should you need assistance in the future, we’d be more than happy to help.

Best regards,
The Versus Law Team

Visit us at: www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年6月30日

Dear Julian,

Thank you for such a heartfelt and generous review. We’re truly honoured that your experience with Stephanie Pyle and the Versus Law team reminded you of the outstanding standard of British customer service from the 70s and 80s—when professionalism, care, and going the extra mile were simply part of how things were done. To receive 100 out of 100 from you means the world to us.

Stephanie is not only a highly skilled professional but also someone who genuinely cares about her clients. Her warmth, dedication, and unwavering commitment to excellence are what set her apart—and we’re incredibly proud and lucky to have her as part of our team. Stephanie means a great deal to us, and it’s so rewarding to see her efforts recognised in such a meaningful way.

Thank you again for your trust and kind words. We’re here for you whenever you need us.

Best regards,
The Versus Law Team

Visit us at: www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年6月24日

Dear Dawn,

Thank you for your lovely review and for taking the time to share your experience. We're so pleased to hear that Ahad Omar was able to guide you through your compensation claim and help you achieve a successful outcome.

It’s always rewarding to know we’ve made a real difference, especially in cases where clients may not have realised they were eligible. We’ll be sure to pass on your kind words to Ahad.

If you need any support in the future, Versus Law will be here to help.

Best regards,
The Versus Law Team

Visit us at: www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年6月24日

Dear Muzamil,

Thank you for your continued trust and for taking the time to share such kind feedback. We're delighted to hear that Natalie Moylan has consistently delivered a fast, efficient, and reliable service over the years.

Meeting tight deadlines and reducing stress for our clients is something we strive for, and we’re so pleased that Natalie has been able to support you time and again.

Your recommendation means a great deal to us, and we look forward to assisting you again whenever you need us.

Best regards,
The Versus Law Team

Visit us at: www.versuslaw.co.uk

Versus Law Solicitors からの回答

2025年6月5日

Dear Khushnood,

Thank you for your kind words and for taking the time to share your feedback. We’re so pleased to hear that you received great personal service from the team at Versus Law.

Your recommendation means a lot to us, and we’re always here should you need any assistance in the future.

Best regards,
The Versus Law Team

Visit us at: www.versuslaw.co.uk