Viewber レビュー 76

Thank Joanne Gatehouse for approaching me to support my use of the app by showing some useful links and instruction

Had viewings with Viewber via Doorsteps.co.uk. Unfortunately I've not been able to pass on information to our viewer via Doorsteps, but thankfully had the number of the agent doing the viewing. She couldn't be more patient and helpful.
Would have been ideal if I could/would have gone to Viewber directly instead to be honest. Great service so far.

Easy and straightforward service. The dashboard is user friendly and the viewings happened within 24 hours. Very happy with the experience.

3.5 years ago this would have been a 5-star review. Unfortunately as they have grown, their ability to offer the standard of client support has dropped substantially and I frequently find myself in a pickle as a result. Slow (if any) response to E-mails, and telephone support is now only available for emergencies. I'm really disappointed as I was a huge supporter of these guys when they were still fairly new to the market.
I understand that demand for their services has skyrocketed in the last year or so but this is no excuse for dropping their client support standards.

First experience of using Viewber was a very good one! The viewber picked up the keys from the office and completed the viewing easily ensuring we could have a much needed day off. Also helps the viewer had an offer accepted a few days later! Will be using again.

A representative from Viewber turned up at our property wanting to do five viewings in an hour, with no prior notice. Seemed very shocked when we informed him this couldn't happen. Have a feeling Viewber often work as sub-contractors for online lettings firms (e.g. Howsy). Have had terrible quality viewings done in the past where the agents knew virtually nothing of the property and ended up relying on us, the tenant, to conduct most viewings. Even when given notice this was often <24 hours and relied on our good faith. No notice of how they plan to conduct viewings with tenants with regards to COVID19 concerns.

Similar look through these reviews highlights a lot of 1star reviews for similar reasons.

We have an online estate agency and use Viewber's services for anything from Key-safe fittings, viewings, basic photography to document signing. We can say with confidence that this is a company you can trust. The services they offer are incredibly useful to us and save us a lot of time and money. We highly recommend Viewber.

The service has been great from the day we found Viewber, flexible, reliable and friendly exactly what you need in a viewing specialist. We can't thank them enough for their help and excellent service and will certainly continue to use them and recommend them.

A brilliant service that has helped enormously in helping us conduct viewings for properties in busy times and/or for homes a long way away from our offices. The quality of the people that have done the viewings has been exceptional and the system allows us to brief them really well up-front so that they are able to answer the obvious quastions, point out areas of potential, etc. We would highly recommend Viewber to any agents looking to outsource some/all of their viewings.

I have to say that I was sceptical about this offering to start with as I was unsure as to the actual quality of the people actually conducting the viewing.
However, my fears were absolutely misplaced - I and my colleagues at Thomas Morris Sales & Lettings are VERY impressed with our experience of Viewber. We really see them as part of our team!

I worked for this company for a little over a year, during this time a few problems arose.
1) The vetting process was very poor, no CRB checks on staff leave it vulnerable to abuse, some positions now ask you to pay for this but with no guarantee of work why would you?
2) The rates of pay were initially very good at £25 + mileage, these dropped to £18 and the mileage was scrapped, it wasn't much but it was something. This made it all well below minimum wage and not worth constantly monitoring emails as the jobs were snapped up if you didn't.
3) They always sat on the fence about whether you should have personal liability insurance, again, people wouldn't pay for this with no guarantee of work. The ones I knew didn't have it which begs the question what happens if things get damaged or go adrift.
4) Poorly organised appointments, keys not where the should be, no shows, wrong codes, then having to turn viewers away as you didn't have access.
Unsatisfactory overall.
Edit to response- Incorrect - No they were not all DBS checked at the time, I never had one at any stage and was never asked, the screening was nothing more than a remote video interview and not even with a real live person, a concern I raised. Why would people pay for a DBS when there is no guarantee of work??
This is exactly the issue with Viewber and when I thought about it I decided I couldnt be a part of something I would not be happy having in my own house for those very reasons. I have 30 years in law enforcement, as I state, this is something that could very easily be compromised by criminal elements and the "vetting" was extremely poor.

I have been a Viewber consultant for over a year and carried out over 100 viewings, inspections and photographs for a variety of estate agents, auction houses and letting agencies. Being a Viewber consultant won’t suit everyone because, as the company clearly states up front, work is not guaranteed so you’re not going to get rich. Fees paid to Viewbers were reduced this year because the company is establishing the right business model. It’s a unique business, so there is no industry model to look back at and it is trying to manage the change process as fairly and professionally as possible. I am semi retired and I don’t do pubs or golf, so Viewber has many positives for people like me:
- Great management and responsive support team. Fun to deal with.
- Professional operational guidelines, which are a great support.
- Interesting job, meeting new people (both viewers and a range of agents).
- Learning more about the market with input from a wide diversity of clients and properties.
- Highly respected by the estate agent clients I have dealt with.
- Great IT system (my background) which ensures good and rapid communication with Viewbers and clients ... 24 x 7.
- Prompt payers.
- Complete flexibility of working hours and days

If you are thinking of using Viewber’s services as a client to cover viewings such as weekends, to allow your staff time off and/or more time to progress sales, there is no better solution. All the other Viewbers I have met are professional and reliable - as is the management team. The clients I have carried out work for rate Viewber’s service highly. The company is evolving but already fills a unique and important gap in the high street, hybrid and online estate agent business. I missed out in the crowdfunding round earlier this year, but I will invest in stock at the next opportunity! Viewber is going to do very well and I am proud to be part of the team.

I am a friend of a. "Viewber". She originally signed up for a way of filling her time and to earn a few pennies.Initially she got a rate of £25 per 30 minute viewing PLUS £0.25 per mile exes.Being realistic you are not going to make a fortune on those terms but she was happy to be doing something .

Then - overnight - Viewber changed their terms to........believe it or not.......£18 per 30 minute viewing PLUS nothing at all for mileage exes!

If you calculate time and mileage exes from home and back on a simple 30 minute viewing you end up earning much less than the minimum wage!!!!!!!!!!

How are these SHARKS allowed to get away with this?????

YET ANOTHER ESTATE AGENT SCAM!!!!!

Bit of a mess really. You try to do something simple- namely arrange an appointment for a viewer to view your flat. They make a massive hash of it with eight women calling you and emailing you with different instructions. I ended up having to text the Viewber guy who had my keys direct to check that the appointments suited him! Then I tried to get my keys returned - a service I paid for. I wanted them dropped at my new tenants office - drop down on their site says - drop within 3 miles - but there is nowhere for you to state where that location is!!! Then they say it has been confirmed - I double check with Viewber guy and he is refusing to do it because ‘they don’t pay me enough for my parking’! I call Viewber direct, they can’t transfer me, can’t sort the problem. Whole thing a massive mess. I give them 3 months max. Do. Not. Use.

We appointed this company to handle our flat viewings as they were recommended by emoov. When we took the flat off the market and asked them to return the keys they demanded we prove we owned the place and pay them £30! For our own keys that they iniatially collected directly from us. It's blackmail or theft! We already paid them £300 for the viewing service and they can't event return the keys! They are disgraceful and I would not trust them with your property!