Zeer matige kwaliteit van de sneaker. Absoluut niet nagedacht over comfort en draagbaarheid van de materiaal keuzes. Goedkoop uiterlijk en hard !
企業が回答しました
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レビュアーのコメントを見てみましょう
I bought an Viktor & Rolf dress. I know i have a sceptic partner and was prepered to ship stuff back and back. But this dress was a realy fantastic first pick. We went to concergebouw in Amsterdam and... もっと見る
企業が回答しました
Jag köpte ett par jättefina melerade runda plastbågar men fick eksem bakom öronen av skalmarna med rinnande sår. Efter tre justeringar blev det inte bättre utan jag har blivit tvungen till att byta ti... もっと見る
企業が回答しました
I have just read the previous review some time ago now I note BUT the exact same thing just happened to us at Gatwick Airport. Spice Bomb was confiscated at the airport because of the shape of the... もっと見る
企業情報
当該企業による記述
Viktor&Rolf is an avant-garde luxury fashion house founded in 1993 by fashion artists Viktor Horsting and Rolf Snoeren.
連絡先
Danzigerkade 55, 1013 AP, Amsterdam, オランダ
- store@viktor-rolf.com
- www.viktor-rolf.com
3.8
ほぼ満足
91件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Zeer matige kwaliteit van de sneaker
Zeer matige kwaliteit van de sneaker.
Absoluut niet nagedacht over comfort en draagbaarheid van de materiaal keuzes.
Goedkoop uiterlijk en hard !
2025年6月4日
Viktor & Rolf からの回答
Thank you for sharing your feedback. We’re sorry to hear that the sneakers did not meet your expectations in terms of quality, comfort, and overall appearance.
Your comments are very important to us, and we take this seriously as we continuously work to improve our products. We would appreciate the opportunity to look into this further and make things right. Please feel free to contact our customer service team at store@viktor-rolf.com so we can assist you directly.
Kind regards,
V&R Team
My first fromdesigner Barbie I love it
My first fromdesigner Barbie I love it. I love it. I love it. I’m so happy.
2026年3月17日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
OMG I love it it smells amazing very…
OMG I love it it smells amazing very fresh and last all day ❤️
2026年3月11日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Fast& Beautiful
Really fast delivery, very good,beautiful and stirdy sustainable packaging.
Beautiful product.
2026年2月12日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
I bought an Viktor & Rolf dress
I bought an Viktor & Rolf dress. I know i have a sceptic partner and was prepered to ship stuff back and back. But this dress was a realy fantastic first pick. We went to concergebouw in Amsterdam and she was overwelmed with compliments. Very good quality and incredible looking fantastic.
2026年1月21日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Easy to navigate through online shop
Easy to navigate through online shop
Clear photos & great details of products
Great packaging & early delivery
Communicated each step from order confirmation to delivery
100% customer satisfaction
2026年1月16日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
I haven’t received the purchased item…
I haven’t received the purchased item yet. I asked about the estimated delivery date by email but no one reply me. I am very shocked because while I am waiting for the reply, the product price was dropped by $110. I paid a lot of money for the item, so I need to receive the item immediately and I think I should take $110 discount. I am very disappointed and I don’t know what to do…I hope someone will contact me.
2026年1月13日
Viktor & Rolf からの回答
Dear Sayuri,
Thank you for reaching out and for sharing your concerns with us. I sincerely apologize that you have not yet received your item and that you did not receive a response to your previous email. I understand how frustrating this situation must be, especially after seeing the recent price reduction.
I have escalated your case to our Customer Care and they will soon reach out to help you further with your issue.
Please be assured that your message is important to us, and we will follow up with you shortly with concrete information.
Thank you for your patience, and again, I apologize for the inconvenience caused.
Best Regards,
V&R Customer service Team
Viktor & Rolf からの回答
Dear Maria,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
I love this brand however after what I…
I love this brand however after what I have experienced made me hate this label, it has the worst customer service and won’t even try to resolve the issue. I bought products online in their official website and they delivered it only to find out that one of the perfume i ordered was missing. I asked for a replacement and since they said it’s out of stock they couldn’t offer the almost same product, value of the product I ordered was $157 and I was asking for a replacement of almost exact item worth $155 and did not reply on the email I sent and just gave the refund. Horrible experience. Told my friends and family not to buy anything from this brand ever.
2025年12月9日
自発的なレビュー
Viktor & Rolf からの回答
Dear Fredilyn,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience, and we understand how frustrating this situation must have been for you.
What you described is not the level of service we strive to provide. Missing an item from your order and not receiving timely communication is unacceptable, and we sincerely apologize for the inconvenience this caused.
Regarding the replacement, we understand your disappointment. As the item you originally ordered was out of stock, our system issued a refund to prevent further delays. However, we should have communicated this more clearly and provided better support throughout the process.
We value your trust in our brand, and we are sorry that we have fallen short. If you are open to it, we would appreciate the chance to make things right. Please feel free to reach out to us directly with your order details at store@viktor-rolf.com, or if your order was placed on the US website - please you can reach out to us via the contact form you find on website.
Thank you again for your feedback—it helps us improve.
Kind regards,
Viktor&Rolf CS Team
I’m living in USA and I purchased the…
I’m living in USA and I purchased the dress, however I wanted to return. There are some issues regarding to retrun and nobody helped me to fixed that.
2025年12月1日
Viktor & Rolf からの回答
Dear Farnaz,
Thank you for your message and we are really sorry to hear about your inconvenience.
Our Customer Care will immediately reach out to you and help you create a label to return your order.
In the meantime, please feel free to reach out to store@viktor-rolf.com in case you would have further questions for us.
Wishing you a lovely rest of the day!
Best Regards,
Viktor&Rolf CS Team
Very poor customer service
2025年11月25日
Viktor & Rolf からの回答
Dear Mr Arabi,
Thank you for your message, and please accept our apologies for the delay in getting back to you.
We are very sorry to hear that your experience with our service was not satisfactory. At Viktor&Rolf, we strive to meet our customers’ needs and assist with their requests to the best of our ability.
Unfortunately, we are currently experiencing issues with fragrance shipments to the UK, which resulted in the cancellation of your order and the prompt refund. We sincerely apologize for this inconvenience.
If you need any further assistance or have additional questions, please do not hesitate to reach out to store@viktor-rolf.com.
Best Regards,
Viktor&Rolf Customer Care Team
love this dress / exactly what I was…
love this dress / exactly what I was looking for a long time
2025年11月10日
Viktor & Rolf からの回答
Dear Irina,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Snelle en correcte levering
Snelle en correcte levering. Het product was keurig verpakt en in een stevige doos verzonden.
Heel tevreden met zowel het product als de levering.
2025年11月4日
Viktor & Rolf からの回答
Dear Christel,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Viktor & Rolf からの回答
Dear Ellen,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Bonjour, La jupe est arrivée froissée, mal emballée et surtout le noeud etait décousu. Je n ai pas pu la porter. Je vais contacter le service client pour la retourner. Je suis très déçue .
Bonjour,
La jupe est arrivée froissée, mal emballée et surtout le noeud etait décousu.
Je n ai pas pu la porter.
Je vais contacter le service client pour la retourner.
Je suis très déçue .
2025年10月21日
Viktor & Rolf からの回答
Dear Customer,
We’re very sorry to hear that your skirt arrived poorly packaged and with the bow unstitched. We completely understand your disappointment.
Please contact our customer service team at store@viktor-rolf.com so we can arrange the return and assist you with a solution as quickly as possible.
Once again, we sincerely apologize for this inconvenience and thank you for letting us know.
Best Regards,
V&R Customer Care
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Extra betaling voor snelle levering werkt niet, zonde van het geld
Ik heb extra betaald om de broek mee te kunnen nemen op een conferentie, ik ben op weg naar de conferentie en broek nog niet bezorgd..:
2025年9月19日
Viktor & Rolf からの回答
Dear Nienke,
We are very sorry that your order has not arrived yet and understand the inconvenience, especially since you needed the trousers for your conference. According to the tracking information, your parcel will be delivered today. We always do our very best to ensure fast delivery, and we regret that this time it has not met your expectations.
Should you decide to return the item, we will of course fully reimburse the extra shipping costs you paid.
Our sincere apologies once again, and thank you for your understanding.
Kind regards,
Viktor&Rolf Customer Care
Top!
Top!! Best Dutch company with great design, I will wear my acquisitions with pleasure.
2025年8月18日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Quick delivery
Quick delivery, easy website, excellent quality. Highly recommend to everyone
2025年8月8日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Ik heb een T-shirt besteld en ik ben…
Ik heb een T-shirt besteld en ik ben erg tevreden over de kwaliteit. De levering was ook erg snel. Ik ga hier zeker nog eens
2025年8月4日
Viktor & Rolf からの回答
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
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