Zeer matige kwaliteit van de sneaker. Absoluut niet nagedacht over comfort en draagbaarheid van de materiaal keuzes. Goedkoop uiterlijk en hard !
企業が回答しました
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レビュアーのコメントを見てみましょう
I bought an Viktor & Rolf dress. I know i have a sceptic partner and was prepered to ship stuff back and back. But this dress was a realy fantastic first pick. We went to concergebouw in Amsterdam and... もっと見る
企業が回答しました
Jag köpte ett par jättefina melerade runda plastbågar men fick eksem bakom öronen av skalmarna med rinnande sår. Efter tre justeringar blev det inte bättre utan jag har blivit tvungen till att byta ti... もっと見る
企業が回答しました
I have just read the previous review some time ago now I note BUT the exact same thing just happened to us at Gatwick Airport. Spice Bomb was confiscated at the airport because of the shape of the... もっと見る
企業情報
当該企業による記述
Viktor&Rolf is an avant-garde luxury fashion house founded in 1993 by fashion artists Viktor Horsting and Rolf Snoeren.
連絡先
Danzigerkade 55, 1013 AP, Amsterdam, オランダ
- store@viktor-rolf.com
- www.viktor-rolf.com
3.8
ほぼ満足
91件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Viktor & Rolf からの回答
Dear Mr Skaife,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
V&R Spectacles lens dropping out
Got some beautiful V & R spectacles from Specsavers, I’ve returned them half a dozen times as one of the lenses kept falling out. Specsavers tried to fix by replacing a screw, but kept happening. They changed the frame but the same thing is happening again! After so long I’ve reached conclusion that maybe the lens is so delicately balanced that perhaps just cleaning is enough to dislodge the lens.
2024年11月7日
自発的なレビュー
Viktor & Rolf からの回答
Dear Lisa,
Thank you for reaching out and sharing your experience with your V & R spectacles. We sincerely apologize for the inconvenience you have faced with the lenses falling out, despite multiple attempts to resolve the issue.
It sounds frustrating, and I appreciate your patience throughout this process.
However, this service is only handling requests from V&R Ready-to-wear collections so we recommend visiting your local Specsavers store again to discuss your concerns with a member of the team. They may be able to provide further assistance or explore alternative solutions, such as a different frame or lens type that may better suit your needs.
Please let me know if there is anything else I can assist you with.
In the meantime, we wish you a lovely rest of the day!
Best,
V&R RTW Support
My order ended up returned.
Unfortunately I could not receive my package. Customer service was kind enough to update me only when I asked, nevertheless I could not get my package and forced for a return.
2024年10月22日
Viktor & Rolf からの回答
Dear Elif,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a feedback for us and we are sorry to hear about the inconvenience you experience with your order.
Our CS Team will be reaching out shortly to assist you further with this issue.
In the meantime, we wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Jag tyckte Produkten var bra kavlite. Men säljer gammal produkt
Jag tyckte Produkten var bra kavlite och det var snabb leverans, men jag fick en 6 månaders gammal parfym, hadde gärna fått en nyare (max 1-2 månader gammal).
2024年10月28日
Viktor & Rolf からの回答
Dear Arvid,
Thank you for choosing Viktor&Rolf.
We really appreciate you taking the time to leave a feedback for us and we are sorry to hear about the inconvenience you experienced.
Out CS Team will be reaching out shortly to assist you further with your issue.
In the meantime, we wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Viktor & Rolf からの回答
Dear Brenda,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Jag köpte ett par jättefina melerade…
Jag köpte ett par jättefina melerade runda plastbågar men fick eksem bakom öronen av skalmarna med rinnande sår. Efter tre justeringar blev det inte bättre utan jag har blivit tvungen till att byta till ett par andra bågar. Det måste vara något i skalmen som jag reagerar på, lack eller något i plasten. Synd på ett par snygga glasögon.
2024年10月11日
自発的なレビュー
Viktor & Rolf からの回答
Dear Ann,
Thank you for contacting us and sharing your experience. We sincerely regret that you have developed eczema and discomfort from our plastic frames.
Your health and comfort are of utmost importance to us. It is possible that there may be a reaction to the material in the temples, and we take such reports very seriously. We recommend that you contact the store customer service where you purchased the sunglasses to discuss this further. Unfortunately our team is only authorized to process requests for purchases from our online website.
They can assist you with a possible refund or product exchange, as well as provide you with more information about the materials in our frames.
We appreciate your feedback and hope your will resolve this in the best possible way.
Best Regards,
V&R RTW Support
I received a damaged SpiceBomb Dark Leather bottle
I got a bottle of SpiceBomb Dark Leather and after I had opened the box, there was a very strong smell of fragrance coming from the box itself. The product is damaged and bottle of the fragrance has a leak in it from the lid, I took multiple pictures of the damaged bottle and box.
Update: Customer Services has contacted me and solved the issue, thank you for the outstanding service and support.
2024年9月3日
Viktor & Rolf からの回答
Dear Joman,
Thank you for your message. We are really sorry to hear about this inconvenience.
Please rest reassured our Customer Service Team will be reaching out to you shortly!
In the meantime, we wish you a lovely rest of the day!
Warmest regards,
V&R Customer Care
Bought a skirt from their archive sale…
Bought a skirt from their archive sale and was very pleased. The skirt was gorgeous and the size guide was accurate. The item fit just as the size guide suggested. International shipping was free w/c was kind of rare with luxury items for some reason. Although I kept the item, I believe returns are free too. Overall great experience. Better to buy at the brand directly than multi-brand sites.
2024年9月2日
Viktor & Rolf からの回答
Dear Patricia,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
the purchase on the V&R site was fast…
the purchase on the V&R site was fast and satisfactory. Clear display with the items on offer and sizes that allowed me to see immediately what I would have bought.
2024年8月29日
Viktor & Rolf からの回答
Dear Simona,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Viktor & Rolf からの回答
Dear Razvan,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Customer Care
Viktor & Rolf からの回答
Dear Cto,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Keurige verzending en communicatie
2024年8月19日
Viktor & Rolf からの回答
Dear Karla,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave a feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Viktor & Rolf からの回答
Dear Isabella,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave a feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Sunglasses are exactly as described
Sunglasses are exactly as described. Came with a lovely quality case too. Fast delivery, even though they came from the Netherlands. Overall very happy with the product and the service
2024年8月19日
Viktor & Rolf からの回答
Dear Kerry,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave a feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
The dress was too thick.
2024年8月9日
Viktor & Rolf からの回答
Dear Nim,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave a feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Viktor & Rolf からの回答
Dear Maria,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
We wish you a lovely rest of the day!
Best Regards,
V&R Team Support
Fast shipping and a pleasure to unbox
Fast shipping and a pleasure to unbox. Great quality and standard size so no bad surprises. Bought a pair of Superga x V&R shoes for my wedding and they are just perfect!
2024年7月8日
Viktor & Rolf からの回答
Dear Maria,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a nice feedback for us.
Wishing you a lovely day!
Best Regards,
V&R
Viktor & Rolf からの回答
Dear Tiara,
Thank you for choosing Viktor&Rolf!
We really appreciate you taking the time to leave such a feedback for us.
Wishing you a lovely day!
Best Regards,
V&R
FAULTY PRODUCTS!!
Purchased Bon Bon last year, went to get it out my handbag today (which felt damp) to find my bon bon bottle has broken (the bow has came away from the middle). More than half a bottle of perfume gone, designer handbag ruined and when i went to work to tell my friend i find out not only did this happen to her friend the previous year but was also the exact same side mine had broken
2024年6月18日
自発的なレビュー
Viktor & Rolf からの回答
Dear Customer,
Thank you for taking the time to leave feedback about your experience with Viktor&Rolf Fragrances.
We're genuinely sorry to hear that you weren't satisfied with the service, but we'd like to assist in resolving the issue.
As this service review belongs to Viktor&Rolf Ready-to-Wear collections, we kindly ask you to report your issue to our relevant partner L' Oreal through this contact form: https://fragrances.viktor-rolf.com/int/contact-us.
L'Oreal customer service is surely better equipped to assist you further with your enquiries.
Thank you again for bringing this to our attention!
Best Regards,
Viktor&Rolf RTW
No service whatsoever
No service whatsoever. Have called, emailed, messaged through the site. Absolutely no response. Zero
2024年5月27日
Viktor & Rolf からの回答
Dear Joyce,
Thank you for taking the time to leave a feedback for us and we are really sorry to hear about the inconvenience you experienced!
We are going to have our Customer Care team reach out to you right away and assist you further for any enquiries you might have!
Thank you for choosing Viktor&Rolf!
Wishing you a lovely start of the weekend!
Best Regards,
V&R
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