Villa Select レビュヌ 

301
•
TrustScore 5段階評䟡の4.5

4.5

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5぀星のうち5の評䟡

First time booking with Villa select Have stayed in many villas in Kefalonia with different providers but the service we received from Villa select from initial booking through to Kara in resort and... もっず芋る

5぀星のうち5の評䟡

We stayed in Romeo villa in Kefalonia, it was stunning, the villa was well presented and had everything that was needed for our stay. The pool is a very generous size with gorgeous views. The booking... もっず芋る

5぀星のうち4の評䟡

Just back from 3 weeks in Villa Truc in Mallorca
. Lovely villa and pool in quiet countryside
.. Unfortunately the villa was broken into one day while we were out
. Both Sarka and Sarah from Villa Sel... もっず芋る

5぀星のうち5の評䟡

First time booking a Villa holiday. We dealt directly with Donna by phone. Everything was put into place including flights and transfers etc. We went for Villa Sunset inCala en Porter Menorca. Absolut... もっず芋る

䌁業情報

  1. 旅行・䌑暇

圓該䌁業による蚘述

Founded in 1983, Villa Select is known for its unique and discerning selection of carefully hand-picked villas with individuality, character and style, from traditional rustic villas to high-tech modern luxury villas.


連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

301件のレビュヌ

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4.5

すべおのレビュヌ

(301)

過去12か月のレビュヌ数: 17ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち4の評䟡

Pollenca, again

This was the second time we used Villa Select, having stayed in Pollenca before at another company's villa that still has some "Villa Select" stickers - in the bathroom (free advertising?). Gave Villa Select a try last year (Es Carritxo, Mallorca) and was impressed. Fantastic little Villa for 2. Great spot. Spot on service from resort manager and from Mark Bruno back in the U.K.

This year we went back to Mallorca (Estanco, Pollenca) and all in all we were not disappointed. Comfortable villa with a view 'to die for' perched above the Town. And yes, you can see the sea, just, with a 200mm lens!

The weather was "iffy" and there was the only downer. I guess we were the first, or nearly first, renters of the year and when we arrived on a less warm afternoon, the villa had been aired, every window was open. It was cold and windy. My wife spent 12h wrapped in a blanket and the small electric radiator provided wasn't really up to the job.

Now, Villa Select are not responsible for the weather but I think that they / the owner could have a plan B for cooler weather. The weather warmed up, as did the villa so all was well.

Final comments? Welcome pack was good but Pollenca has an excellent range of shops including Lidl. Maid service? Villa spotless on arrival (if chilly) - just decorated? The mid week clean and towel change was so so, no noticeable sweeping of wiping of surfaces and we feel we are tidy folk.

Will we go again? Yes but maybe not in late April.

2017幎5月14日
自発的なレビュヌ
5぀星のうち5の評䟡

Another year and another Villa

Another year and another Villa, this time in Majorca and booked within a week or so of departure. Villa Select Service was excellent and all went well as expected. Out Local rep', Lorraine was very helpful and attentive.

2017幎5月12日
自発的なレビュヌ
5぀星のうち5の評䟡

First Time With Villa Select

This was the first time we have used Villa Select and I have to say that their service has been first class. The booking process was straight forward, Deborah the rep in Kefalonia was fantastic - she personally delivered a great little map she had drawn showing detailed directions to the villa, to the hotel we were staying in for our first night. The welcome hamper was great and the villa first class. Would whole heartedly recommend Villa Select.

2017幎5月12日
自発的なレビュヌ
5぀星のうち5の評䟡

villa el Solaz

We have used villa select a few times over the years and never been disappointed and once again the villa exceeded our expectations and talking to the owner at the end of the season is to be made even better.the villa select representative in Majorca could not have been more helpful and ensured we came away with great memories of a fabulous holiday. Thankyou so much. Tony

2017幎5月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Good experience

The booking process was very easy and efficient. All staff were helpful, knowledgeable and polite.Villa Select organised private transfers and hire cars. The villa itself was well appointed and in a superb position overlooking the bay and close to amenities, restaurants and shopping.

2016幎8月18日
自発的なレビュヌ
5぀星のうち1の評䟡

Muy mala experiencia

No nos recibió nadie
Piscina sucia
Cocina no funciona
Hormigas por todos lados
Jardinero te despierta a las 9am

2016幎8月16日
自発的なレビュヌ
Villa Select ロゎ

Villa Select からの回答

Dear Miquel, thank you for your review. By reading the official report from our resort managers, please find our response below for clarification.

The villa was spotless and immaculate upon your arrival and the pool was clean. Therefore, we can't accept your "complaint" about the pool (piscina). You also "complained" about the maid service and gardener. (The price you paid includes services such as gardener and mid-week clean.)

During the maid visit (mid-week clean) the villa was filthy and dirty this is what caused the "invasion" of ants. We have never had a problem with ants as the villa has been treated.

We are aware you had problems operating the oven. We can confirm two of the hobs were not working but the rest were. We have reported this to the villa owner who called a technician. We do ask our clients ringing our resort manager late at night is only for emergency, despite of this you have rang our resort manager because you had trouble cooking your dinner.

The owner was shocked to see the state of the villa, very dirty and also that your party had ridden the mopeds across the grass causing some damage and disrupting the neighbours. He also noticed that there were five people sleeping in the villa. (Please note Villa Ines sleeps 4 and by booking the villa you accepted our terms and conditions.) This was confirmed by the neighbours and also by the cleaners and this is totally unacceptable. The fifth person was sleeping on the living room floor.

Finally, there are no official complaints were made in resort and we received no emails from you.

If you would like to make an official complaint, please follow our complaints procedure and send it to holidays@villaselect.com or info@villaselect.com.

Kind regards, Janos

5぀星のうち5の評䟡

Holiday in Sicilly

Villa select took all the hassle out of booking a holiday,they are efficient,
Friendly and organised.Everything went so well,the Villa Luna (Alexandra) in Sicilly was amazing!!! Would and have recommended them to family and friends and would certainly use them again myself

2016幎8月16日
自発的なレビュヌ
5぀星のうち3の評䟡

Villa can taron , Mallorca

Villa select did a great service job. They answerd any question and responded quick and professional.

The villa Can taron was just okey, we expected more service regarding cleaning and didnt expect there to be hen and ruster on the property. Unfortunately there also were a great rat problem. The rats were running along the poolarea and up on the Wall and roof when we were having dinner. ( Not ok)
We told our contact Kathryn about the cleaning around the pool, dinnerarea and inside the house. They tryied to clean up , but unfortunately it looked the same oitside and a little better inside. The towle change day didnt seem logical at all. It realy didnt match our stay. I prusume they look at our dates and changes after that? I prusume you are awared of the big amount we paid for this country side villa and we realy did expect more of it. This might sound critical but we have traveled to man different places in the world and paid less and got more. It was also realy difficult to communicate with the cleaning Staff and the" house owner". When we were supposed to get a new cooffey maschine the owner dropped in and changed the broken one to a used machine? They realy need to look over the AC aswell, they were programmed in a very strange way. In this cost you have to have totaly free limit to use AC when ever you want?
Im very sorry to give you this sad respons but I think this is the only way to give next guests a better experience, espciale when we paid this amount. Dont forget that this kind of houses often are rented of families with children and a limit of budget.
I look forward to response on my email and hopfully you will find some how to compensate this visit.
// simon

2016幎8月16日
自発的なレビュヌ
Villa Select ロゎ

Villa Select からの回答

Dear Simon, Thank you for your review. We are sorry to hear the villa didn't exceeded your expectations. If you do have a complaint regarding to your holiday could you email holidays@villaselect.com and your complaint will be forwarded to the appropriate person. Regards, Janos

5぀星のうち5の評䟡

Excellent

Excellent location and maintenance. Everything perfect,maybe i was luck but it is the first time i find everything ok.

2016幎8月16日
自発的なレビュヌ
5぀星のうち5の評䟡

The best villa company ever

Villaselect are the best company we have dealt with for our annual summer holiday to Mallorca. The office staff are really helpful, the villas are amazing and the rep Wendy always has the best tips for restaurants, activities and local festival highlights.

2016幎8月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Outstanding

From the customer service, communication and the outstanding quality of villa, they are first class and cannot be faulted in any way

2016幎8月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant holiday

From booking the holiday to the end , was all hassle free and dealt with brilliantly by villa select team . Villa was best we have ever had and so clean and home from home . Looked to book for next year but was disappointed that the villa has gone up by £700 so won't be booking it 😞

2016幎8月16日
自発的なレビュヌ
5぀星のうち5の評䟡

Wonderful

Villa was extremely clean, a few minutes from the beach and exactly how it looks in the pictures and we had a wonderful time

2016幎8月6日
自発的なレビュヌ
5぀星のうち5の評䟡

Attention to detail

We had not been with Villa Select for a few years but were impressed by th
eir continuing attention to detail and making the booking of a holiday as
stress free as possible. All went well. We were pleased with the villa and the
car covered our requirements including taking a wheelchair. We can't speak
too highly of the service we received.

2016幎8月4日
自発的なレビュヌ

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