Vincents Solicitors レビュー 

I’m not usually one to leave reviews, but please AVOID AT ALL COSTS. I have several solicitors in my family, so I’m not speaking without experience when I say the service provided by this firm was terrible.

I was on the very unfortunate receiving end of a sale where this firm, specifically the exceptionally incompetent solicitor Luke Robinson, acted for the individual buying my flat.

What should have been a simple sale (a first-time buyer with no chain on either side, as I was moving abroad) turned into a nine-month ordeal. Throughout the process, Luke continually failed to answer emails or phone calls from my solicitors, the estate agent, the mortgage broker, and, from what I understand, even from his own client. He repeatedly created issues where there were none and misrepresented the status of inquiries to the buyer.

Again, to make it absolutely clear: I was not a client of Vincent Solicitors. But I was on the receiving end of their appalling service, and the impact, financial and otherwise, was very real.

The target completion date was March 31st 2025, specifically so the buyer (who Luke was representing) could take advantage of the stamp duty relief. All parties agreed from the outset that this was achievable. Despite everything being ready on my side, the transaction was dragged out until 31st July 2025. The buyer missed out on those savings. Meanwhile, I incurred over £11,000 in unplanned charges (including months of additional payments and legal fees far exceeding the original quote). I know the buyer was also left in a highly frustrating position, unable to move into the flat when expected, and I feel incredibly bad for him, having to experience this type of behaviour during your first time purchase.

Vincent Solicitors may wish to characterise this as a “difficult” transaction or one that was completed “within 6 months”, but this doesn’t hold up to scrutiny:
• The offer was accepted on 6th December 2024 and the sale completed on 31st July 2025, nearly nine months later
• Solicitors deal with missing documents and follow-up requests all the time, surely that’s part of the job. When information was requested, it was provided promptly and documented via email. This was not a complex transaction; it was made difficult by Vincent’s lack of responsiveness

Vincent’s may try to argue that “missing documents” were to blame for the delays, but that would be misleading. The contract pack was sent over in January, and whenever additional documents or clarification were requested, they were provided quickly, all supported by a paper trail. The real issue wasn’t missing information, it was Luke’s persistent failure to engage. Their lack of responsiveness, especially from Luke Robinson, created entirely avoidable delays and made what should have been a straightforward sale far more difficult than necessary.

A quick glance at other reviews (including on Trustpilot) suggests this obstructiveness is not an isolated case.

While the firm might claim they “act in the best interest of their clients”, I find that difficult to believe when reviewing the following:
• The buyer’s parents had to request a face-to-face meeting after 7.5 months, which was postponed twice, and ultimately replaced with a phone call containing outdated information
• The buyer was told Vincent’s were “awaiting responses” from my solicitors, despite those responses having already been sent and followed up multiple times
• A transaction with clear financial urgency was allowed to overrun by four months with no sense of priority

This was not a one-off misstep. It was consistent mismanagement, and it cost both parties dearly

Their Mr Mathew's was the worst man and so called solicitor ever had the displeasure of meeting. After paying him 6 cheques and more he turned nastier. Failed to act professionally typed own free will missed half the hearing he did not defend or speak to the disrespectful judge lost my files with vital evidence. Has ruined any chance of recovering debts owed or expediting judgements has ruined by writing wrong name on court Order. All remain outstanding after 10yrs. The Preston office withheld vital evidence' busy rummaging for any thing to avoid paying back. Sending slanderous e mails to a paid sltr who also failed resolving or retrieving anything from 2015 to 2018-20

Callum Dudley has been dealing with the sale of my late daughter's estate over the last two years. During that time he has been a consistently outstanding professional - efficient, precise, and timely in everything he has handled. He has communicated fully and concisely at every twist and turn of a complex sale and brought it to final closure. My sincere thanks to him and the rest of the team at Vincents.

This is the worst experience , what should have been a protection for purchase of flats in the rise liverpool ended up with me loosing over £140K due to lack of their due diligence and despite me warning them at 2nd instalment that something is off with the Rise developed by Kerry Tomlinson of prime site. Please avoid this firm if you do not want to lose your money .

Joe dealt with the sale of a property for the family. Communication is always the key to any business and Joe responded quickly and professionally to all my queries. He made himself accessible and was friendly, efficient and honest in all our communications.

I am complaining on behalf of a family member who is too scared to complain and think it may jeopardise their outcome as the service is still ongoing, even though she is paying THEM for their help?? When she first began working with this company they seemed professional, knowledgeable and friendly, this soon changed though. Now that it's further down the line, it seems like they are stringing her along and taking as long as possible to complete the simplest tasks (simple for a qualified solicitor, I would imagine.).

She is lucky to even get through to them via telephone, the line rings and rings and 9/10 nobody answers. Emails are very far and few between. They have lacked in providing and requesting from other companies important documentation and forms which are vital for the outcome of this whole service! The communication is shocking, they should be more on the ball and responsive for the amount of money that all of their clients are paying them, surely if someone was paying for your services you would want to uphold your 'clearly better' name that they give themselves.

They state on their website that they have 120 staff throughout their different offices in Lancashire, do none of them actually work? Because it seems like no one is ever in! I will be glad when this whole ordeal is over with and my family member is rid of them! Absolutely embarrassing behaviour from them, they clearly do not have a clue!

Really poor service . Real battle to get up to date updates , we had to chase everything ourselves and were met with poor dismissive attitudes , almost as if it was an inconvenience for us to ask for an update on a completion date . Unnecessary delays cost us hundreds of pounds resulting in avoidable stress and frustration.

Vincents Solicitors were absolutely amazing throughout our house-buying journey! From start to finish, the whole process took just 7 weeks – we couldn’t believe how smoothly everything went. Nicole, Sarah, and Daisy were fantastic – always on hand with advice, quick to respond, and proactive in getting things done. Their professionalism and efficiency made a stressful process feel easy. We felt completely supported the whole way through. Could not recommend them more – thank you for everything!

We recently used Callum for the purchase of a property. We found him to be extremely approachable and friendly. He was very efficient and always explained anything we weren’t sure about. We would absolutely recommend him.
Rhian was great too and we always felt we were being looked after. Thank you!

I have been purchasing properties for 20 years and have used Vincents for some time now. Always professional service. Another 2 properties purchased.

My 2nd Selling and Purchase experience with Vincents Chorley office. 3.5 years go with Shaun Anderton who was amazing and this time with June Caunce, Nikki Graham, Farasat Ali and the wider team who were equally amazing. Such really nice and patient people, who are highly professional, knowledgeable and get the job done. I know who my next move will be. Thank you

We recently sold a property using Vincents- Kerry Rankine looked after us throughout the process and she was excellent. She kept us updated on everything that was happening with the sale and she was quick to chase things up if there were any issues.

The property was a Buy to Let and the whole process took 2.5 months - including the 2 week Xmas ‘close down’ of most businesses.

We sold another BtL property last year and Vincents were streets ahead of the other solicitors we used in terms of efficiency, service and professionalism. Great value for money too!

I wouldn’t hesitate to recommend them

Fantastic experience with Vincent Solicitors. So grateful to Salina who was always keeping us in the loop. She took the stress away while we where in a chain of 4 being at the end of the chain. She was always available via email or phone. Thank you so much for acting on our behalf. Will always use you again in the future. Your number is stored as one of my favourites. Wishing Salina and the team best of luck and hope to do business again with you in the near future. Best wish Mrs Sumal and family.

This will be our 4th house move and purchase and I can’t thank Vincent’s Solicitors enough. Everything has been easy, smooth and efficient. I haven’t had to chase them with phone calls, communication has been clear and every step has been acted on immediately. We have never experienced this previously and are very greatful to them as they have taken the stress out of it all.

Excellent service from Callum and team at Vincent's would highly recommend.
Very efficient and a pleasure to deal with, whole process was smooth, will definitely use again.

Thanks

Honest, efficient, reliable

This firm is a complete nightmare with regard to conveyancing (in particular Luke Robinson). Even though they wasn't my direct solicitor they were awful in delaying my transaction from proceeding by not responding to my own solicitor and then when a proposed completion date was proposed - the solicitor made a complete mess of it all in not even arranging for his client's monies to be sent hence delaying the matter yet again! It took 7 months for my sale to be dealt with (which should have been very straightforward with their being no chain) and all down to the continued delays in not responding to emails/calls. Absolutely shocking!

Callum and his team at Vincent’s worked hard to deliver a slick conveyancing experience again second to none and beyond compare. The work was carried out speedily and with all the due diligence and friendliness that I’ve come to expect and appreciate so much. I wouldn’t use anybody else.

Shocking! We purchased a house that Vincent’s were acting for the seller. From start to finish Jemma and her junior assistant Felicity were less than useless. They delayed returning or suppling information, then when the information was sent, there was bits missing or incorrect. The contract and TR1 form was sent £15,000 light of the offer price. Then they only sent the bank details at 8.30am on the morning of completion. Obviously delaying us moving in. They would not work with the estate agents with updates and required information. This was a none dependent cash sale that should have taken 4-6 weeks maximum, it took almost 5 months. The stress to their client and ourselves was immense and unnecessary. If we didn't love the house as much as we did we would have walked away.

Absolutely pathetic service. Charged me for their neglegency and mistakes. First too slow in response and doing their job and charged me for their neglegency.
I'll have yo complaint to Law society if I don't get refunded within a week through my solicitors.

Don't recommend this company whatsoever.