Vines of Guildford BMW レビュー 

Good service

Fantastic customer service especially from Ed

Was there at 8-15 was all checked in in 5 minuets asked to have my car back by 13-30 was told I would receive a call around that time got the call promised went to their showroom to pick up my car on my way home before 14-00 great service

All good, repairs done ahead of time at quoted cost.

Roger

Service and help was very good overall, but car parking is very sparse.

Vines always provides a genuine personal experience service starting with a friendly welcome followed by a reliable and informative service throughout.

A well priced service for an older M2 with easy drop-off and pick-up. I also appreciated the car being cleaned.

Once again a great service from Michael

Our bmw ix was showing a warning message. I am happy to say that Vines were very efficient at getting the required part and fitting it. The staff were really friendly and helped to entertain my 4 year old grandson who accompanied me to the showroom.

Very organised and helpful

It was a straight forward brake pad replacement no issues staff friendly and professional

Everything went smoothly and a car wash thrown in plus tyre check.

Great customer service, happy with my car service and clean at a reasonable price.

Great service all round. Polite, efficient and effective.

The purpose of the visit was a faulty item following a BMW recall and Vines liaised with BMW to get a goodwill replacement at no cost to me.

Excellent service, friendly team, fair pricing for a mian dealer.

Outstanding service before, during and after. Video received - health check and price of part better than local garages.

I took my car to Vines of Guildford BMW for a water-pump replacement. I was told the repair could not be carried out under warranty and was quoted £1,350. I was very unhappy with this, particularly because I bought the car from the dealership only around a year and a few months ago, so I asked for the car back without the repair being completed.

When the car was returned to me, I found that my BMW fragrance dispenser had been dismantled and thrown into the dashboard compartment. I took a photograph immediately afterwards showing the dispenser in pieces inside the compartment. Regardless of the disagreement over the repair cost, I expected my vehicle and its accessories to be treated with care. I am extremely disappointed by the way the car was handled and returned to me.

Went for a service. Overall, a fantastic experience. Great customer service, comfortable seating areas, didn’t have to wait too long either. My only gripe is there is never enough parking. I’ve been a few times and every visit is a fight for parking.

Inefficient compared to previous experiences