Have been with Virgin Wines for several years. Never had a poor bottle of wine. Exceptional service. Only ever one issue where wine did not arrive. A replacement was sent only for the original order t... もっと見る
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Excellent wines at competitive prices. But what makes Virgin Wines stand out is their customer service. Their communications feel personal and I value that almost more than the wines themselves. They... もっと見る
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Wine selection is good and I'm able to find what I want with the aid of my wine advisor. Value for money is pretty good, especially if you can make the most of vouchers and offers, most of which a... もっと見る
Good selection of good quality wines and I'm able to get at what I like with some assistance from my wine advisor, even when stocks of favourites have been exhausted. Value for money is enhanc... もっと見る
企業情報
Virgin Wines について
当該企業による記述
Virgin Wines offers more ways to buy than any other online wine retailer. Including WineBank, our flagship wine club.
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
We put our customers at the heart of what we do. Every year we collect over 100,000 customer wine reviews, and working hand in hand with independent winemakers around the world, we use these ratings and reviews to develop more of what our customers like, as well as sourcing new and exciting wines to discover.
The result is a wine range featuring over 700 exclusive and estate sourced wines, crafted exactly to our customer's tastes, with an average wine rating of 4.2 out of 5.
We also sell a range of beautifully presented gift packs and a curated range of popular and exclusive spirits making Virgin Wines the place for all your wines, spirits and gift needs.
Plus we have a team of over 40 Personal Wine Advisors that offer a free, one-to-one service acting as your very own personal sommelier. Whatever your level of wine knowledge from virgin to discerning wine lover, our friendly wine advisors can help you get the best out of Virgin Wines.
Visit our store Browse our wines Browse our gifts range Browse our spirits range Join WineBank
Virgin Wines Details
当該企業による記述
連絡先
St James Mill, Whitefriars, NR3 1TN, Norwich, 英国
- 0343 224 1001
- reviews@virginwines.co.uk
- www.virginwines.co.uk
4.5
優良
3万件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service and experience from start to…
Service and experience from start to finish has been exceptional. The offers are very reasonable and the discounts along with the free delivery make the deals unbeatable.
Thank you Virgin Wines.
2026年3月18日
Vigin on perfection, but not quite.
Good selection of good quality wines and I'm able to get at what I like with some assistance from my wine advisor, even when stocks of favourites have been exhausted.
Value for money is enhanced by vouchers and offers, usually directed at one's favourite region or grape variety.
There have been a few warehouse miss picks but these have been sorted rapidly and without fuss.
The delivery by DHL is my most frequent issue with packages turning up late, being damaged, abandoned on the doorstep, and on one occasion abandoned on someone else's doorstep. I had to cross town to retrieve it and was fortunate the shipment was not lost. I always try to set a delivery date when I know I'm available all day and can react to any issues.
2026年3月24日
自発的なレビュー
Virgin on perfect.....but not quite. :-)
Wine selection is good and I'm able to find what I want with the aid of my wine advisor. Value for money is pretty good, especially if you can make the most of vouchers and offers, most of which are tuned to your "likes".
On the downside the delivery by DHL can be a bit hit and miss with packages going missing and being delivered late and, in one case, abandoned outside the wrong address.
There have also been some miss picks in the warehouse resulting in the wrong stuff being delivered but I have to say this was sorted out rapidly and without fuss.
2026年3月16日
Excellent service, excellent value.
With the generous acceptance of my accumulated bonus, we are enjoying a bargain advent calendar one sip at a time.
And it turned up the next day!
2026年3月17日
My wife loved the quality of the wines…
My wife loved the quality of the wines for a very good price
2026年3月16日
No two free bottles with a 12 bottle case. Dishonest!
My husband ordered a box of 12 bottles for us (as part of our wineclub membership). He had recieved a welcome email offer of two free bottles from Virgin Wine when we ordred a 12 bottle case costing more than £100. Case arrived today, no free two bottles included! When we brought this to the attention of Virgin Wines with a phone call he was told the offer was from another company - not Virgin Wine, even though the same offer is on the website! Incredible dishonesty. Needless to say we immediately cancelled our wine club membership. AVOID
2026年3月24日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Virgin Wines からの回答
Hi Michael,
Thank you for taking the time to leave such a wonderful review!
We're delighted to hear that you found our wines to be excellent. It is also wonderful to know you found the pricing to be great!
We're also delighted to hear that you found the delivery service to be great!
I hope you have a wonderful day!
Megan @ VW
Some wines are not to my taste but…
Some wines are not to my taste but overall I have enjoyed them
2026年3月23日
自発的なレビュー
Virgin Wines からの回答
Hi Ena,
Thank you for taking the time to leave such a positive review!
We appreciate your feedback and are glad you've enjoyed most of our wines! We value your comments as we continue to improve our selection.
I hope you have a good day!
Megan @ VW
Virgin Wines からの回答
Hi J Mack,
Thank you for taking the time to leave such a great review!
We are so happy to hear that you found our wines to be great! It is also wonderful to hear that you enjoyed the quality of the wines as well as the mix that you were sent!
We're also delighted to hear that you find our prices to be fantastic!
I hope you have a wonderful day!
Megan @ VW
Consistently excellent service
I have been dealing with Gavin for over 20 years. Excellent service.
2026年3月16日
Virgin Wines からの回答
Hi Mike,
Thank you for taking the time to leave such a wonderful review!
We're happy to hear that you've consistently received excellent service from Gavin for over 20 years! I will be sure to pass this feedback onto him!
Thank you for your continued support! I hope you have a great day!
Megan @ VW
Great wines at a reasonable price
Great wines at a reasonable price, very fast delivery, perfect in all ways.
2026年3月16日
Virgin Wines からの回答
Hi Wayne,
Thank you for taking the time to leave such a great review!
We're delighted to hear that you found our wines to be great! We're also delighted to hear that you found these to be reasonable priced!
It is also wonderful to hear that you found the delivery service to be fast and found this experience to be perfect in all ways!
I hope you have a fantastic day!
Megan @ VW
Excellent tasting wine
Excellent tasting wine. First class delivery service. Value for money.
2026年3月16日
Virgin Wines からの回答
Hi Philip,
Thank you for taking the time to leave such a wonderful review!
We're happy to hear that you enjoyed the wine and our delivery service!
It is also wonderful to know that you find us to provide products that are a great value for money!
I hope you have a wonderful day!
Megan @ VW
Great wines at great prices
Great wines at great prices. Usually next-day delivery. And a special gold star for Oliver Royall for his patience and advice.
2026年3月17日
Virgin Wines からの回答
Hi Jon,
Thank you for taking the time to leave such a positive review!
We're happy to hear that you enjoyed our great wines and prices these are sold for! We're also delighted to hear that the delivery was fast!
It is also wonderful to hear that Oliver provided such great service to yourself. I will be sure to pass this feedback on!
I hope you have a great day!
Megan @ VW
Everything was good regarding the…
Everything was good regarding the ordering and delivery , superb help from my wine advisor Lauren !
2026年3月17日
Virgin Wines からの回答
Hi Paul,
Thank you for taking the time to leave such an incredible review!
We're happy to hear that your ordering and delivery experience was positive!
We're also delighted to hear that you received some superb service from your Wine Advisor Lauren. I will be sure to pass this feedback onto her!
I hope you have a wonderful day!
Megan @ VW
Great wine and quick delivery
2026年3月13日
Virgin Wines からの回答
Hi Peter,
Thank you for taking the time to leave such a great review!
We're delighted to hear that you found our wine to be great! We're also delighted to hear that you found the delivery service to be quick!
I hope you have a good day!
Megan @ VW
Virgin wines have a good selection of…
Virgin wines have a good selection of wines at reasonable prices. The delivery service is prompt and efficient, a joy to deal with.
2026年3月15日
Virgin Wines からの回答
Hi Peter,
Thank you for taking the time to leave such a great review!
We're delighted to hear that you enjoy the wine selection we have to offer! We're also delighted to hear that you find our wines to be reasonable priced!
It is also wonderful to hear that you're happy with our prompt and efficient delivery service!
I hope you have a wonderful day!
Megan @ VW
The worst quality wine I’ve ever tried
The worst quality wine I’ve ever tried!
I ordered a box of 6 mixed bottles, when I’ve checked ,each bottle is half the price online, some bottles are 7 pounds each, which is terrible because it doesn’t even taste like wine.
6 of 6 bottles were terrible!
Business based on a low-quality product and a disrespectful approach to customers, I will never order anything again.
2026年3月17日
自発的なレビュー
Virgin Wines からの回答
Hi Ann,
Thank you for taking the time to leave us some feedback.
I am ever so sorry to hear that you did not enjoy the wines you were sent. I will get this passed along so that we can look at ways we can improve in the future.
I have further requested some information from yourself. If you could respond to the request then I can look into this further for you as I would love to get this rectified.
My apologies again.
Megan @ VW
I was so impressed by the customer…
I was so impressed by the customer service. They were prompt, helpful and gracious with my not really understanding the system! And the wine was great too!
2026年3月20日
自発的なレビュー
Virgin Wines からの回答
Hi Linsey,
Thank you for taking the time to leave such an amazing review!
We're delighted to hear about your positive customer service experience! It's great to know our team was helpful and patient!
We're also delighted to hear that you enjoyed the wine and thought it was great!
Have a wonderful day!
Megan @ VW
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