Have been with Virgin Wines for several years. Never had a poor bottle of wine. Exceptional service. Only ever one issue where wine did not arrive. A replacement was sent only for the original order t... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Have been with Virgin Wines for several years. Never had a poor bottle of wine. Exceptional service. Only ever one issue where wine did not arrive. A replacement was sent only for the original order t... もっと見る
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Excellent wines at competitive prices. But what makes Virgin Wines stand out is their customer service. Their communications feel personal and I value that almost more than the wines themselves. They... もっと見る
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Wine selection is good and I'm able to find what I want with the aid of my wine advisor. Value for money is pretty good, especially if you can make the most of vouchers and offers, most of which a... もっと見る
Good selection of good quality wines and I'm able to get at what I like with some assistance from my wine advisor, even when stocks of favourites have been exhausted. Value for money is enhanc... もっと見る
当該企業による記述
当該企業による記述

St James Mill, Whitefriars, NR3 1TN, Norwich, 英国
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service and experience from start to finish has been exceptional. The offers are very reasonable and the discounts along with the free delivery make the deals unbeatable.
Thank you Virgin Wines.
Good selection of good quality wines and I'm able to get at what I like with some assistance from my wine advisor, even when stocks of favourites have been exhausted.
Value for money is enhanced by vouchers and offers, usually directed at one's favourite region or grape variety.
There have been a few warehouse miss picks but these have been sorted rapidly and without fuss.
The delivery by DHL is my most frequent issue with packages turning up late, being damaged, abandoned on the doorstep, and on one occasion abandoned on someone else's doorstep. I had to cross town to retrieve it and was fortunate the shipment was not lost. I always try to set a delivery date when I know I'm available all day and can react to any issues.
Wine selection is good and I'm able to find what I want with the aid of my wine advisor. Value for money is pretty good, especially if you can make the most of vouchers and offers, most of which are tuned to your "likes".
On the downside the delivery by DHL can be a bit hit and miss with packages going missing and being delivered late and, in one case, abandoned outside the wrong address.
There have also been some miss picks in the warehouse resulting in the wrong stuff being delivered but I have to say this was sorted out rapidly and without fuss.
With the generous acceptance of my accumulated bonus, we are enjoying a bargain advent calendar one sip at a time.
And it turned up the next day!
My wife loved the quality of the wines for a very good price
My husband ordered a box of 12 bottles for us (as part of our wineclub membership). He had recieved a welcome email offer of two free bottles from Virgin Wine when we ordred a 12 bottle case costing more than £100. Case arrived today, no free two bottles included! When we brought this to the attention of Virgin Wines with a phone call he was told the offer was from another company - not Virgin Wine, even though the same offer is on the website! Incredible dishonesty. Needless to say we immediately cancelled our wine club membership. AVOID

Virgin Wines からの回答
Some wines are not to my taste but overall I have enjoyed them

Virgin Wines からの回答

Virgin Wines からの回答
I have been dealing with Gavin for over 20 years. Excellent service.

Virgin Wines からの回答
Great wines at a reasonable price, very fast delivery, perfect in all ways.

Virgin Wines からの回答
Excellent tasting wine. First class delivery service. Value for money.

Virgin Wines からの回答
Great wines at great prices. Usually next-day delivery. And a special gold star for Oliver Royall for his patience and advice.

Virgin Wines からの回答
Everything was good regarding the ordering and delivery , superb help from my wine advisor Lauren !

Virgin Wines からの回答
Virgin wines have a good selection of wines at reasonable prices. The delivery service is prompt and efficient, a joy to deal with.

Virgin Wines からの回答
The worst quality wine I’ve ever tried!
I ordered a box of 6 mixed bottles, when I’ve checked ,each bottle is half the price online, some bottles are 7 pounds each, which is terrible because it doesn’t even taste like wine.
6 of 6 bottles were terrible!
Business based on a low-quality product and a disrespectful approach to customers, I will never order anything again.

Virgin Wines からの回答
I was so impressed by the customer service. They were prompt, helpful and gracious with my not really understanding the system! And the wine was great too!

Virgin Wines からの回答
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