Virtual Headquarters レビュー 

Virtual Headquarters からの回答

2026年6月23日

Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.

We would like to clarify that mail received during your service period was forwarded to the address provided. Unfortunately, following a review of our compliance and anti-money laundering (AML) requirements, we determined that we could no longer continue providing services to your company. As a regulated business, we periodically review our eligibility criteria and must ensure all clients meet our compliance obligations.

This decision was not taken lightly. Our AML procedures are an important part of protecting both our business and the many legitimate businesses that rely on our services.

We appreciate that this outcome was disappointing and regret any frustration caused. We wish you and your business all the best moving forward.

Virtual Headquarters からの回答

2026年6月23日

Thank you for your feedback and for being a client for several years.

We are sorry to hear that you found the wording in our cancellation email concerning. The information provided is intended to explain the steps that may be required if a company continues to use our address after the service has ended.

As a provider of registered office and virtual office services, we have legal and regulatory obligations to ensure that businesses do not continue using our address without an active service in place. This includes notifying relevant organisations where appropriate and taking action to prevent misuse of our addresses.

The wording is not intended as a threat, but rather as a clear explanation of the consequences that can arise if company records, marketing listings, or other public information are not updated following cancellation.

We appreciate your comments and will take your feedback into consideration as we continue to review our customer communications.

Virtual Headquarters からの回答

2026年6月23日

Thank you for your review and for being a valued client for over two years.

We're delighted to hear that you've had a positive experience with our service. We appreciate your continued trust in us and look forward to supporting your business for many years to come.

Kind regards,

The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your feedback.

We are sorry that you were dissatisfied with your experience. As a regulated provider, we are required to carry out compliance and anti-money laundering (AML) checks on all applications before services can be activated. While we appreciate that these checks can sometimes feel extensive, they are an important part of our legal obligations and help us maintain a secure service for all clients.

Unfortunately, following our review, we were unable to approve your application and therefore could not provide the requested service. In line with our procedures, a full refund was issued.

We reject the suggestion that we are scammers. Our compliance processes are applied consistently to all applicants and are designed to protect both our business and our customers.

We wish you all the best in finding a service provider that meets your requirements.

Virtual Headquarters からの回答

2026年6月23日

Thank you for your fantastic review and for being a valued client for the past three years.

We're delighted to hear that you've had such a positive experience with our service and that having a city-centre business presence has helped support your company's growth. It's especially rewarding to know that the service has delivered real value for your business.

We appreciate your continued trust in Virtual Headquarters and look forward to supporting you for many more years to come.

Kind regards,

The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your feedback.

We are sorry to hear that you were disappointed with your experience.

We understand that companies limited by guarantee and not-for-profit organisations can have different structures from traditional limited companies. However, as a regulated service provider, we must assess all applications against our internal compliance and risk criteria. Unfortunately, not all company structures or director arrangements are eligible for our services, including certain cases involving overseas directors.

While we appreciate that this was frustrating, our decision was based on our compliance requirements rather than a misunderstanding of your organisation's structure.

We also recognise your comments regarding communication and will review this feedback internally to ensure we provide clearer explanations where possible.

We wish you and your organisation every success moving forward.

Virtual Headquarters からの回答

2026年6月23日

Thank you for your wonderful review and for being a valued client for a number of years.

We're delighted to hear that our service has provided you with peace of mind and that you've found our communication, mail scanning, and forwarding services efficient and reliable. Supporting businesses that operate remotely is exactly what we strive to do, so it's fantastic to know the service has been seamless for your team.

We truly appreciate your continued trust in Virtual Headquarters and look forward to supporting your business for many years to come.

Kind regards,

The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your review and for your continued support over the years.

We're delighted to hear that you've had a great experience with Virtual Headquarters. We truly appreciate your trust in our service and are pleased to have been able to support your business.

Kind regards,

The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your kind review and for sharing your experience.

We're delighted to hear that you've had a positive experience with our Cambridge service and that you've found our team professional, efficient, and well organised. It's great to know that our communication and overall handling of your service has met your expectations.

We really appreciate your feedback and your support, and we're pleased to have been able to assist you.

Kind regards,

The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your review and for your continued support.

We're pleased to hear that The International Children’s Trust has been well served by our virtual office facility. We appreciate your feedback regarding Royal Mail onward posting and are sorry to hear that this has caused some inconvenience. We will ensure this is shared with the relevant team for review.

We’re grateful for your continued contract with us and look forward to supporting you going forward.

Kind regards,
The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your kind review and recommendation.

We’re delighted to hear that you’ve had such a positive experience with our Bath service and that it has provided a flexible and cost-effective office solution for your business. It’s especially great to know that you find our team helpful, prompt, and welcoming, as we place a strong focus on delivering a reliable and supportive service.

We really appreciate your feedback and your recommendation, and we look forward to continuing to support your business.

Kind regards,

The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your email and for bringing these concerns to our attention.

We are sorry to hear about the issues you have experienced with your post redirection and scanned mail service.

We can confirm that this matter has now been fully investigated and the issues identified have been resolved. The relevant updates to your mail handling and redirection settings have been completed to ensure your correspondence is processed correctly going forward.

We also take the handling of all mail, including any confidential or sensitive information, very seriously and operate in line with strict data protection and operational procedures.

We apologise for any inconvenience this situation has caused. If you experience any further issues, please do not hesitate to contact us directly so we can assist you promptly.

Kind regards,
The VHQ Team

Virtual Headquarters からの回答

2026年6月23日

Thank you for your review.

We’re really pleased to hear your positive comments and appreciate you taking the time to share your feedback. It’s great to know that our work has come to your attention through friends and wider experience.

We’re grateful for your support and hope to be able to welcome you as a client in the future.

Kind regards,
The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your lovely review and for being a valued client over the past year.

We’re delighted to hear that you’ve had such a positive experience with our service and that our team has been helpful and responsive to your queries. It’s great to know that Virtual Headquarters has been a valuable addition to your business.

We really appreciate your continued support and look forward to working with you for another year.

Kind regards,
The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your review and for your continued support.

We’re delighted to hear that you’ve been impressed with the service and that our post scanning and email delivery, along with our responsiveness to queries, have met your expectations. It’s great to know you’re planning to renew with us again.

We really appreciate your feedback and look forward to continuing to support your business.

Kind regards,
The VHQ Team 😊

Virtual Headquarters からの回答

2026年6月23日

Thank you for your review.

We’re pleased to hear that you found our service simple to set up and easy to manage, and that you’ve had a positive experience with Virtual Headquarters.

We really appreciate your feedback and support.

Kind regards,
The VHQ Team 😊