Richard was incredibly helpful talking me through the options for adding an additional sim and changing over from 3 to Vodafone. The changeover process was smooth and he talked me through how to use t... もっと見る
企業が回答しました
Unit 5 , The Arcade, OL6 7JD Ashton Under-Lyne, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Richard was incredibly helpful talking me through the options for adding an additional sim and changing over from 3 to Vodafone. The changeover process was smooth and he talked me through how to use t... もっと見る
企業が回答しました
Richard was excellant. He wxplained everything in great detail which i understood, been here a few times and he has always been good.
企業が回答しました
Fantastic experience from visiting Ashton today as had a problem with my device, I spoke to Rick who managed to resolve this within a few minuates. He also check my account to see if I had the best... もっと見る
企業が回答しました
Adam in store was a fantastic help in converting my Irish contract into a UK sim deal where both numbers can still operate. He also added my son’s Irish phone to the contract. A brilliant service
企業が回答しました
当該企業による記述
Unit 5 , The Arcade, OL6 7JD, Ashton Under-Lyne, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Vodafone UK - Ashton Under-Lyne からの回答
Rick did a smashing job with a full breakdown of my bill and contract end date explained very helpful

Vodafone UK - Ashton Under-Lyne からの回答
Viken was excellent in store today, he helped me within minutes of doing a sim swap. However I spent over an hour on the phone to the call centre with no help, the person was not helpful he said his name was Robert. I run my own business and this was very inconvenient for me, I habe now lost half a days work sorting the other sim card to be able to contact my customers.
I had to drive down to the store which took another 2 hours out of my day. I am not happy with the service that was provided over the phone.

Vodafone UK - Ashton Under-Lyne からの回答
I just want to say thank you to Bradley.He was so friendly and helpful.5 stars

Vodafone UK - Ashton Under-Lyne からの回答
Bradley did do our job and he was the best advisor ever 5 star .

Vodafone UK - Ashton Under-Lyne からの回答

Vodafone UK - Ashton Under-Lyne からの回答
Viken helped us as much as he could. Wonderful man and helped us save a bit of money too!

Vodafone UK - Ashton Under-Lyne からの回答
Helpful knowledgeable and made it easy to get my new contract
Also helped with my old phone too
Much appreciated

Vodafone UK - Ashton Under-Lyne からの回答
Absolutely appalling.
I recently got totally stitched up by these.
I broke my old phones screen by accident but needed a new one ASAP for 2 days later as I was going abroad, so hurriedly went down to my local store to get a new phone.
Well I still had 5 months on my old contract going, so had to end up paying for 2 contracts at the same time.
Anyway, I eventually paid off my old contract and just kept paying on the new one, but I've only just recently found out, I have 2 separate bills with these lot, one bill that is paying for the airtime (£24.80) and one other bill paying for a device which has they say is worth £648 (is a Samsung Galaxy S24 FE 128GB Mint 5G really that expensive?) which I pay £18 a month to pay it off, which has upped the cost of my bills of which I never expected.
This was NOT explained to me, I was with Three for 6 years before these lot and had one bill only, not 2 separate ones, I believe they are on a scam.
Now tied to them till 2027 and will never use these lot ever again.
Beware the small print and dodgy sales people!
1004992178
UPDATE to the reply from them?
DM? This isnt a chat site or social media. This is a cop out answer and proves your contempt for customer care!
I contacted someone via the chat on app and all I got told, constantly, was I signed a 36 month contract for the unit and that's that!! 36 months and 2 separate bills, I knew nothing about, one for the phone and one for using it. Absolutely preposterous!!
Can't wait for it to be over! No stars for this!!

Vodafone UK - Ashton Under-Lyne からの回答
Bradley is Excellent & Fantastic Service & an Excellent adviser for Vodafone from start to entering the store to leaving I cannot thank him enough & I value his expertise Also a lovely young man Thank you Bradley 100% Service

Vodafone UK - Ashton Under-Lyne からの回答

Vodafone UK - Ashton Under-Lyne からの回答

Vodafone UK - Ashton Under-Lyne からの回答

Vodafone UK - Ashton Under-Lyne からの回答

Vodafone UK - Ashton Under-Lyne からの回答
Came in with several issues. Was sorted out straight away, no messing around. Very professional and very good customer service from Vic the retail technician expert.
Extremely happy customer. Thanks very kindly for all your help. 10/10 👍

Vodafone UK - Ashton Under-Lyne からの回答
Bradley was amazing very helpful and made changing my phone a very pleasurable experience and I felt at ease. I would highly recommend Bradley and Vodafone to my friends and colleagues

Vodafone UK - Ashton Under-Lyne からの回答
Bradley was very approachable and courteous. He explained everything as we went through all the options available to me.

Vodafone UK - Ashton Under-Lyne からの回答
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