Mai dealt with us with the utmost patience. She really explained everything clearly & was very helpful…… Excellent experience…. Thanks Mai. !!
企業が回答しました
所在地
所在地を変更Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE Basildon, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Mai was very helpful with our last phone purchase a few weeks back so we were very happy to see her when we returned today. She went through all the options very clearly and was very patient with us.... もっと見る
企業が回答しました
Mai, I had good experience with her. She was really good at what she does. Good customer service, welcoming approach.
企業が回答しました
I came into the Basildon store to collect an iPhone for my daughters birthday. I can honestly say Phan who was assisting me was absolutely incredible. Friendly, super efficient, and went above and bey... もっと見る
企業が回答しました
企業情報
Vodafone UK - Basildon について
当該企業による記述
連絡先
Unit 11 (No 54) , Eastgate Shopping Centre, SS14 1AE, Basildon, 英国
4.9
優良
186件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Tia was most helpful and assisted me…
Tia was most helpful and assisted me with all my technical questions. 10/10
2025年2月7日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
Phan in the Vodafone Basildon store was…
Phan in the Vodafone Basildon store was very helpful and amazing service!
2025年2月6日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Was great experience.
Was great experience.
Served by Phan Boi, she is amazing and very helpful.
Thanks a lot Phan for your kind help
2025年1月25日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Mohamed,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Phan the assistant manager was…
Phan the assistant manager was absolutely brilliant, I could not of expected the outstanding service that I received, cannot speak highly enough of her
2025年1月19日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hello, Jonathan,
It's always our aim to provide a helpful service, so it's great to hear that Phan delivered! We really appreciate you taking the time to leave feedback on your recent experience.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Went into store as the battery on my…
Went into store as the battery on my current device was broken and couldn't charge I was helped by Scott who helped me pick a new phone out that suited my needs and budget
2025年1月18日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Beth,
Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.
Thanks,
Vodafone Social Media Team
Tia was a great help helped me…
Tia was a great help helped me understand everything, good experience
2025年1月11日
自発的なレビュー
Vodafone UK - Basildon からの回答
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
William was very helpful and…
William was very helpful and knowledgeable, nice man to do business with. Would recommend my friends and family
2025年1月10日
自発的なレビュー
Vodafone UK - Basildon からの回答
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Phan was extremely helpful in making my…
Phan was extremely helpful in making my decision with my new contract , made the upgrade extremely easy for myself and my partner. Went above and beyond in general whilst dealing with us , would highly recommend Phan.
2025年1月4日
自発的なレビュー
Vodafone UK - Basildon からの回答
Thank you for your great review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thank you,
Vodafone Social Media Team
Transaction id CDH-0000000361318591
Transaction id CDH-0000000361318591.
Great service from William
2024年12月23日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Mark,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Good service from del
2024年12月23日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi there,
Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks again,
Vodafone Social Media Team
Scott listened.
Scott listened to what I wanted and didn’t push me to get into anything I didn’t. He was helpful and explained everything as he went.
2024年12月22日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Christine,
This is lovely feedback for Scott. Thanks for your kind words and taking your time to share the experience.
We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Phan the best customer service representative I've ever met!
Fantastic customer service second to none!
I was very unhappy with my current brand band provider talk talk. Spoke to phan at the Basildon branch, and the information she gave me lead me to sign up without hesitation. Fantastic knowledge. So helpful and informative. Informed me of bonuses and extras. And keeping my costs low while still having Fantastic service.
Really can't recommend phan enough she is top of the class and I belive she should train all new staff in all stores and branches to ensure the customer care and satisfaction you receive will be 1000% ! Thank you !
My transaction I'd
I am a genuinely happy customer ! Xxx
2024年12月3日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Bronwyn,
It's really great to see to see that Phan delivered on the excellent service we aim for, allowing you to make a informed decision about your broadband provider. Thanks for choosing us! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Upgraded my phone today in the Basildon…
Upgraded my phone today in the Basildon store. Scott helped me select a new phone which suited my needs very happy with the service very pleasant to speak to.
2024年12月9日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Denise,
Thank you for reviewing and sharing this feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Up grade
Came into the store today and was seen by the assistant manager Phan who was very helpful and lovely and sorted everything out for me
2024年11月23日
自発的なレビュー
Vodafone UK - Basildon からの回答
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Phan was extremly helpful did exatly…
Phan was extremly helpful did exatly what i wanted and got a great deal
2024年11月23日
自発的なレビュー
Vodafone UK - Basildon からの回答
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
I had an iPhone 6 and the phone was…
I had an iPhone 6 and the phone was dying constantly I went into the store and got myself a refurbished phone at a cheap price. Scott Helped me pick out a new phone and had a smile throughout the interaction very helpful and listened well.
2024年11月15日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Debra,
We appreciate your positive feedback for Scott. If you ever need further help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
My phones battery was not working…
My phones battery was not working correctly as it is old, I visited the Basildon store today and saw Scott who helped me pick a new phone for myself and helped me set it up. Amazing service, excellent young man, thank you.
2024年11月17日
自発的なレビュー
Vodafone UK - Basildon からの回答
Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Served by a young lady Sam very…
Served by a young lady Sam very professional very helpful
2024年11月5日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hi Am,
Thank you for taking the time to leave us a 5 star review! We're happy you had such a great experience with us.
Thanks,
The Vodafone Social Media Team
Poor service at Basildon retail store
My partner recently upgraded her phone and traded in her old phone as part of the deal.
She was told that she could drop her old phone in to any Vodafone store for her trade in to be processed.
She went in to basildon retail store today, only to be seen by a woman who was not interested at all.
The advisor said that they don't recieve trade ins in store, and turned her away which was a inconvenience.
This is very poor customer service from the advisor who showed very little interest in helping.
2024年11月2日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hello, Dwayne,
We're sorry to hear about the negative experience which your partner received while visiting the store, as it's our aim to be as helpful as possible to our customers.
Dropping off in a store is a process which we have in place for Trade-Ins, so it's disappointing to hear that your partner was turned away. Your feedback is appreciated so that we can do better moving forward.
Thanks,
Vodafone Social Media Team
Everytime I come into Vodafone I get a…
Everytime I come into Vodafone I get a great service from start to finish and always feel satisfied when I leave
2024年10月28日
自発的なレビュー
Vodafone UK - Basildon からの回答
Hello, Tanya,
This is lovely to hear! Thanks for the review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
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