Lauren and Ryan have always managed to sort my upgrades and any issues I've had. The team at Bexhill are professional, outstanding and friendly. Nothing is ever too much trouble for them. Would hig... もっと見る
企業が回答しました
所在地
所在地を変更12 Devonshire Road, TN40 1AS Bexhill, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The assistant was extremely helpful. We were having issues with making and receiving calls on the samsung handset everything else worked but the calls, she spent at least an hour trying to sort it ou... もっと見る
企業が回答しました
Everyone was super nice and helpful but Mihai went out of his way to make sure that I'm getting a fair and good deal for the product I wanted. Very good communicator and he really explained and showe... もっと見る
企業が回答しました
Ryan is an excellent salesman. I have spoken to him many times over thr last few months while settling up my contract with Vodafone. Due to initial wire installation it was difficult, however Ryan ha... もっと見る
企業が回答しました
企業情報
Vodafone UK - Bexhill について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
12 Devonshire Road, TN40 1AS, Bexhill, 英国
4.8
優良
236件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Ryan provided a great service
Ryan provided a great service, very professional. Explaining the contract fully. Very happy with the discounts given, augmented the fact of needing to update regularly.
2025年11月3日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hi. We appreciate you taking the time to leave us this wonderful feedback. We're happy to hear that our employee was professional and thorough in their service, and that you were happy with the outcome. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Thomas has been absolutely helpful and…
Thomas has been absolutely helpful and so polite with his service
2025年11月1日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hi. We're happy to hear that our service was helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Come in today to upgrade
Come in today to upgrade, had a smooth and easy experience with Ryan.
2025年10月6日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Alfie,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Where to start with Vodafone Broadband?
And so where do I start with Vodafone? Very complex set of issues, but I’ll try and be brief:
(I). Firstly, their Broadband routers lack any serious power. Signal is quite poor and even in a small apartment with relatively thin walls, I needed three (Vodafone supplied) boosters.
(ii). Said Boosters were very poor quality. The first gave up after a few months. After 5 hours on the phone, and engineer sent a replacement.
(iii). The second booster broke down about 3 weeks later. Again, a replacement was sent as I was told the router would NOT work with other boosters.
(iv). Within a couple of weeks, all three boosters had collapsed. I wasn’t prepared to spend another 5 hours on the phone. So purchased a commercial booster from Curry’s (contrary to being lied to that they would not work) and in fairness, that one new booster has flooded the property with a strong signal.
(v). Address issues. Apparently there is an address mismatch on my account (Vodafone use a different address for my property than e.g. my bank and the Post Office and almost every other company). This prevents me from accessing renewal information (needed before my price doubles). I have contacted them three times - each time they say they have fixed it. They have not. Most recently I have questioned whether the person I have contacted really is from Vodafone (I mean, why would they lie to me like this if they really were from the company)? And when speaking to them via an App this evening I was asked Security questions which potentially foolishly I answered. They sent a code to my mobile for me to confirm but it was not and never has been my mobile number.
So to try and summarise:
Broadband (full fibre) is fine and stable from data centre to router (star for that).
Peripherals are atrocious, and unreliable. No stars.
Customer service is terrible. Technical response is very slow. No stars.
Quite liberal with the truth. saying on numerous occasions they have resolved an issue when clearly they have not. Same issue. No stars.
Serious GDPR and other data protection concerns. If they can’t conduct a security check to the correct mobile number of their customers, what might they also be sending to false numbers. I have only ever had two mobile numbers and both pre-date Vodafone so there can be no errors. No stars only because I can’t give negatives.
Had to choose local Vodafone store. It is of course intended for Vodafone Broadband. But as a company …….
UPDATE: After contacting Vodafone as suggested in their response, the Live chat person REFUSED to help - and basically cut off when I said I had been directed here by Vodafone following a TrustPilot review. If you need any further evidence of HOW Vodafone treat their customers, you have it……..
2025年10月3日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Gordon,
I apologize for the issues you've been experiencing with us. I am truly sorry for the unpleasant experience you've had to endure. Please know that this is not the kind of service we want our customers to have. I recommend reaching out to the calling teams by dialing 0333 304 0191 or speaking to them via Live Chat here: http://vodafone.uk/2LCJiTm.
If there's anything at all you still need help with, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2
Thanks,
Vodafone Social Media Team
Above and beyond
The manager of the Bexhill store went above and beyond my initial enquiry, saving me money and improving my service.
2025年10月3日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Excellent Service
Friendly, knowledgeable staff. Dealing with concerns and issues responsibly and quickly. Excellent service.
2025年10月2日
自発的なレビュー
Vodafone UK - Bexhill からの回答
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Ryan gave me and my husband great…
Ryan gave me and my husband great service and helped transfer everything
2025年10月2日
自発的なレビュー
Vodafone UK - Bexhill からの回答
We're happy to hear that you had such a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
Ryan was great and very helpful
2025年10月2日
自発的なレビュー
Vodafone UK - Bexhill からの回答
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Upgrade handled brilliantly by the…
Upgrade handled brilliantly by the team, got the phone and plan I wanted at a great price, definitely recommend.
2025年9月23日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Lils,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone staff are super friendly and…
Vodafone staff are super friendly and helpful! Big smiles 😁
2025年9月23日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Loz,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at
https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Bexhill からの回答
We're happy to hear that our service was so helpful and that you found it to be a positive experience. We appreciate you taking the time to leave us this great feedback.
Thanks,
Vodafone Social Media Team
Bexhill Voda Heroes!
The team were fantastic, it's the second time I've been there in the past month and have seen Mark, he was friendly, Helpful and informative.
I've always enjoyed shopping at the Bexhill branch, this team are simply top tier.
Thank you guys so much
2025年9月6日
自発的なレビュー
Vodafone UK - Bexhill からの回答
We're happy to hear that you enjoyed your recent visits! It's great to know that our team was helpful and informative. We appreciate you taking the time to share your positive experience. Thank you for your kind words!
Thanks,
Vodafone Social Media Team
Excellent member of staff who answered…
Excellent member of staff who answered all my questions and was very kind
A credit to your store
2025年9月4日
自発的なレビュー
Vodafone UK - Bexhill からの回答
We appreciate you taking the time to share your positive experience. We're happy to hear that our staff member was helpful and kind in answering your questions.
Thanks,
Vodafone Social Media Team
Very helpful and friendly
Very helpful and friendly
Knowledgeable and efficient
No complaints
2025年9月2日
自発的なレビュー
Vodafone UK - Bexhill からの回答
We're happy to hear that our team was helpful, friendly, knowledgeable, and efficient! Thank you for sharing your positive experience with us.
Vodafone Social Media Team
Vodafone UK - Bexhill からの回答
Hey Brady,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Brilliant service
Ryan and Wayne were most helpful. Nothing was too much trouble and they were very informative, giving us a number of options to choose from. We went away very happy customers and would highly recommend. Thank you.
2025年8月5日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Rosemary,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ryan and Wayne.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
We saw Ryan in the bexhill branch and…
We saw Ryan in the bexhill branch and he was very helpful and helped us with everything we needed. We went in to upgrade one phone and ended up upgrading both of ours for such a great deal! Ryan is very polite and very nice to chat to. He was very good at breaking down snd explaining the deals so I understood fully what upgrade I would be getting.
2025年8月5日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Abbie,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful & understanding
Very helpful & understanding. Ryan made things super quick and easy. Very personable team
2025年8月4日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Hannah,
Thanks for the lovely review and fantastic support for Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very helpful
Mark was very helpful, went above and beyond to get me a very good deal on a new phone. Saved me money which is a bonus. A very friendly service always very welcoming.
2025年8月2日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Sarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Very happy with the service
The helpfulness of Mark at Vodafone cannot be measured. He has gone above and beyond to help with sorting out my new phone. One could not ask for more. Very happy
2025年8月2日
自発的なレビュー
Vodafone UK - Bexhill からの回答
Hey Enyozia,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。