Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details wer... もっと見る
企業が回答しました
所在地
所在地を変更Unit 16, Churchill Square, BN1 2TB Brighton, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!
企業が回答しました
I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!
企業が回答しました
Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Than... もっと見る
企業が回答しました
企業情報
Vodafone UK - Brighton について
当該企業による記述
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Unit 16, Churchill Square, BN1 2TB, Brighton, 英国
4.9
優良
178件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Poor customer experience
Whilst the initial consultation was fine I explicitly asked for the phone to be delivered to my home and if the contract would start immediately. I was told both would happen. However a few days later I discovered the new contract had not started and received notification the phone would be delivered to store. The store is not easy for me to get to so required an additional trip and expense to pick it up. When I enquired if the phone could be redirected to my home it couldnt. I rang the store but you have to leave a message for them to call you back. No one called back. Fearing a credit issue I resolved I was going to have to pick it up because no one was helping me. When collecting the phone I mentioned in store that I was frustrated at having to collect the phone when it was supposed to be delivered to me, no apology was forthcoming and the store felt quite intimidating. Whilst the customer services on the Vodafone helpline have gone some way to apologise I will not be using this store again.
2026年8月19日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey there,
We are sorry to hear about your experience, we can understand how frustrating it must have been to be told the phone would be delivered to your home and that the contract would start immediately, only for neither to happen. If you would like this to be raised as an official complaint, or if you want us to further investigate this for you, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks,
Vodafone Social Media Team
I came in to see if I can reduce my…
I came in to see if I can reduce my monthly bill, Ricky couldn’t have been more helpful! Very informative!!! Great customer service!
2026年8月15日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Marina,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Great tips
Great tips , helpful service and Trey took his time to do a thorough review.
Excellent!
2026年8月10日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Jayne,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great service!
Ehtesham was great. Very helpful, very knowledgeable and was able to get my wife a great deal on her broadband and a new phone. Would highly recommend.
2026年8月3日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Matt ,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Brighton からの回答
Hey Geoff,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Ehtesham was amazing at helping me get…
Ehtesham was amazing at helping me get a new SIM card for a great price. Great customer service.
2026年8月2日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Salah,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Ehtesham.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had a fantastic experience with…
Had a fantastic experience with Vodafone today thanks to Aaliyah. She was knowledgeable, extremely patient, and sorted out my issue in no time. Top-tier customer service thank you, Aaliyah!
2026年8月1日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Vinayak,
Thanks for the lovely review and fantastic support for Aaliyah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ehtesham at the Brighton store was very…
Ehtesham at the Brighton store was very helpfulful and sorted everything I needed
2026年8月1日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Mark,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Alexander (Brighton store) was so…
Alexander (Brighton store) was so helpful and friendly when we came into get our SIM plans renewed. Got our plans sorted so much easier than online! Great customer service, thank you again Alex!
2026年7月18日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Amy,
Thanks for the lovely review and fantastic support for Alexander.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The service was amazing
The service was amazing! Very efficient and fast! Thank you for your help
Ray and Kairo were great!
2026年7月15日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Daniela,
Thanks for the lovely review and fantastic support for Ray and Kairo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Paul was excellent today at getting me…
Paul was excellent today at getting me a great deal on broadband and upgrading my phone contract. Thanks so much.
2026年7月2日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Martin,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Paul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Leon (Brighton store) 5 ☆
Leon (Brighton store) was really helpful and patient. Despite some confusion (mine) following a previous visit he explained everything really well, taking time with someone who is not tech savvy! Thank you very much. 5 ☆
2026年7月1日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Emma,
Thanks for the lovely review and fantastic support for Leon. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very helpful young man
Very helpful young man , Kairo, explained everything and understood what I needed.
I’m very pleased with the upgrade that he suggested.
2026年7月1日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Kay,
Thanks for the lovely review and fantastic support for Kairo. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Professional easy and easily explained…
Professional easy and easily explained very helpful Paul was very helpful and patient
2026年7月1日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey there,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Isabella was very helpful and…
Isabella was very helpful and informative , she found me a good deal as well as the new sim card i needed. Really nice lady
2026年6月30日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Elena,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Team members are super helpful
Team members are super helpful and friendly! Got an amazing deal on the newest Samsung phone. Would recommend!
2026年6月29日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Lorgar,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Trey (Brighton store) was great!
Trey (Brighton store) was helpful and honest from start to finish. We wanted info about our broadband as we'd never received notification about our price increase. He made sure our contact details were correct and informed us of our options. Made us feel like a valued customer which is so important.
2026年6月26日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Sam,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Rikky was extremely helpful dealing…
Rikky was extremely helpful dealing with our requirements to replace a SIM under some tricky circumstances.
He was patient and clear in his explanations and sorted a very suitable deal for us. Great service!
2026年6月20日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Andy,
Thanks for the lovely review and fantastic support for Rikky.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Shout out to Aliza
I got seen immediately and Aliza was so patient and helped talk me through my options. I left paying less than I was before but with a phone upgrade and free ear buds. Very good service, left mega happy, thank you so much.
2026年6月6日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Sarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Great experience with getting a new… phone
Great experience with getting a new phone, nice and simple, and got a great deal. Thank you for all the help.
Thank you Ethesham
2026年6月4日
自発的なレビュー
Vodafone UK - Brighton からの回答
Hey Megan,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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