Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... もっと見る
企業が回答しました
所在地
所在地を変更9-10 Prebend Road, DL1 1NT Darlington, GB
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Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
企業が回答しました
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... もっと見る
企業が回答しました
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... もっと見る
企業が回答しました
企業情報
Vodafone UK - Darlington について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
9-10 Prebend Road, DL1 1NT, Darlington, 英国
4.8
優良
169件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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この企業を閲覧した人は、以下の企業も閲覧しています。
Vodafone UK - Darlington からの回答
Hey Karl,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/Vodafone
Thanks again,
Vodafone Social Media Team
Neive is a young and very kind heart…
Neive is a young and very kind heart lady. She is very well spoken, helpful in all questions that I asked. Everything was simple and easy from start to finish. She definitely had made my day a joyful day. Vodafone needs more like her. God bless her. Thank you Vodafone.
2026年4月28日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey John,
Thanks for the lovely review and fantastic support for Neive .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Neive was absolutely brilliant from…
Neive was absolutely brilliant from start to finish. Very helpful and very polite
2026年4月25日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Craig,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Sorted our app issue
We called into Vodafone today to sort out an issue with the app not registering our details, we were served by Neive, and she sorted out our problem with a very calm, attentive and professional service, and also arranged for us to have a better and cheaper deal.
2026年4月9日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Carol ,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Darlington からの回答
Hey Catherine,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Served by neive in Darlington today and…
Served by neive in Darlington today and had a lovely experience. Would recommend
2026年4月1日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey David,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Darlington からの回答
Hey Fred,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Darlington からの回答
Hey There,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Nieve was very helpful and able to…
Nieve was very helpful and able to answer my query in a way that didn't make me feel stupid. I will ask for her again if I get confused!
2026年3月10日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Rosalyn,
Thanks for the lovely review and fantastic support for Nieve.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Neive waa very helpful in store today…
Neive waa very helpful in store today and j had a great visit. Would recommwnd seeing her
2026年3月24日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey David,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
I was served by Neive
I was served by Neive, she was extremely helpful, kind, professional and patient.
She made suggestions on my plan and assisted to access the app and reset my password. She was calm and it was a true pleasure to be helped by her. She made everything seem very easy.
2026年3月24日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hi Jim ,
Thank you so much for your wonderful review and the amazing support you’ve shown for Neive—it truly means a lot to us!
If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!
Thanks again,
Vodafone Social Media Team
Connor the Great……The patience and knowledge which Connor…
The patience and knowledge which Connor showed was quite outstanding. No hitches, no glitches, just professionalism. Most impressed.
2025年7月24日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Robert,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Went in to get help with a problem.
Went in to get help with a problem with a broken tablet. The staff couldn't tell me who my insurance was with or what device it was for but knew I'd been paying it for 3 years. When I questioned the practice of taking money from someone for that long without knowing why the manager proceeded to say that it was ok. I said it was an horrible thing to do and he shrugged his shoulders and rolled his eyes at me and threw his arms up. I said who does he think he is, the staff said that he was the manager, does this mean they think it's ok to disrespect customers? A very poor example for them and a distressing experience for me, this was added to by the manager slow clapping me as I left the store. I was angry and slung an insult and slammed the door as the clapping occurred but I am still left with no solution for my problem.
2025年7月8日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Louise,
We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced. We totally get how frustrating that must have been and regret that your previous attempts to seek help were unsuccessful. Your feedback is important to us, and we will look into this matter thoroughly.
We're here to help you sort this out. Please reach out to our Social Media team on Facebook at http://vodafone.uk/2Fpnah2 or on X at http://vodafone.uk/3LXh2xl.
Thanks,
Vodafone Social Media Team
Robin was excellent
Robin was excellent - friendly, quick and efficient, she got me exactly what I was looking for for my phone upgrade. Customer service 10/10 and reminded me why I’ve stayed a Vodafone customer all these years 👏🏻
2025年5月24日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Beth,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Robin was brilliant
Robin was great, everything was explained in simple terms and made as easy as possible. She is brilliant at her job!
2025年5月24日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Erin,
Thanks for the lovely review and fantastic support for Robin.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Needed upgrade and visited store who…
Needed upgrade and visited store who helped me with a great deal and got me setup. Very pleased
2025年5月19日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Lorraine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Darlington からの回答
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Made the process of upgrading asy
Robin made the process of upgrading easy. Managed to lower my monthly bill too. Very polite and extremely helpful
2025年5月5日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Helen,
Thanks for the lovely review and fantastic support for Robin.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Darlington からの回答
Hey Shanice,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Great experience in store with Dan…
Great experience in store with Dan appreciate the new plan and getting my new phone up and running
2025年4月29日
自発的なレビュー
Vodafone UK - Darlington からの回答
Hey Jane,
Thank you for your lovely feedback. It's always a pleasure to read such positive comments. We truly appreciate your fantastic support for our store agent, Dan.
If you ever need assistance, please feel free to contact the Social Media team via Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
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