Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... もっと見る
企業が回答しました
9-10 Prebend Road, DL1 1NT Darlington, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Dan was extremely helpful, knowledgeable, patient & honest (when in doubt looked up the answers to be certain he was giving accurate information). Being in a remote area with prohibitive costs for... もっと見る
企業が回答しました
Been in store with Neive and she has been very professional and helpful with setting up son with a new phone and contract. Some fab advice and help from her
企業が回答しました
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO... もっと見る
企業が回答しました
I needed advice on my existing broadband and phone contracts. The store manager Reece and recently appointed staff member (sales advisor) Andrew, we're brilliant in explaining in clear terms, language... もっと見る
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当該企業による記述
9-10 Prebend Road, DL1 1NT, Darlington, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
JJ in store was really helpful and patient with my mum, and set up her new phone and explained everything in a simple manor.

Vodafone UK - Darlington からの回答
After recently being given false information by a Vodafone call handler, directing me to cancel a direct debit which led to me being chased by a debt company and almost having my phone disconnected!
I went to Vodafone in the Darlington store to have this rectified. I was greeted by Jay who was very professional and re assuring throughout my experience, he re assured me he would take this complaint seriously and contact the relevant people to handle this.
Jay listened to my circumstances and how this has effected me getting a mortgage and he took a very non judgemental approach which made me feel able to speak freely about how much this is going to effect my future.
My complaint has been taking very seriously and it is already in the process of being dealt with.
Although I have had a bad experience with Vodafone, I feel like my experience yesterday has rectified how negative I feel.
Thank you Jay for all of your help, I really appreciate it. You are a credit to Vodafone.

Vodafone UK - Darlington からの回答

Vodafone UK - Darlington からの回答
Helpful attitude of staff,paricularly Kitsana who took a lot of time to find out exactly what we wanted, and then found the best possible deal for us.
We came away with very positive feelings towards the company.

Vodafone UK - Darlington からの回答
Efficient, helpful and friendly is how I would describe Dan, the guy who served me in Darlington. I requested that he add £10 credit on PAYGO 1 to my phone. He confirmed that I understood how PAYGO 1 works and then credited it to my phone.
Later that day I discovered that Vodafone had actually added a bundle which would expire in a months’ time.
I contacted Live-chat and the error was corrected by Erik.
All's well the ends well.

Vodafone UK - Darlington からの回答
I moved house end of December and decided I no longer needed my 4g internet from Vodafone which was 6 months out of contract. I handed in the 30 days notice and was paid up to date. Roll on 6 months and I notice my credit rating dropped by 250 points, upon investigation I find out Vodafone have put a default on my once completely clear credit file absolutely destroying my credit rating. When I spoke to the extremely unhelpful customer services I opened a complaint which they deadlocked within 2 conversations with 0 help. I asked how they contacted me and they advised by letter, how or why in this day and age is contact made purely by letter and its not a good contact method when the majority of people leave providers when they move! Not a single email or phone call to advise a bill or a debt despite up to date phone number and email address on there system. For a lousy £75 I wouldn't risk my credit rating for 6 years. I'm taking it to the ombudsman as I think its ridiculous they didn't try to contact me any other way other than letter. Overpriced awful 4g internet provider And they have now ruined my credit file for 6 years.

Vodafone UK - Darlington からの回答
Brilliant customer service from Dan and Abi at the Darlington store.
Outstanding experience.

Vodafone UK - Darlington からの回答
Dan Pearson really helpful with me and my partner thank you for all your helpful today great service

Vodafone UK - Darlington からの回答
Fantastic service great time spent sorting and explained all to myself would highly recommend Jay Robinson

Vodafone UK - Darlington からの回答
Great service from a friendly, helpful guy. We were provided with great support and got a much better deal than we had been quoted. Thank you

Vodafone UK - Darlington からの回答
GREAT STAFF WHO WERE WARM TO TALK TO.
THE PROCESS OF GETTING THE NEW PHONE FOR MY DAUGHTER WAS A GREAT EXPERIENCE .

Vodafone UK - Darlington からの回答
Fantastic service and very helpful with an awkward problem on the contract

Vodafone UK - Darlington からの回答
Very efficient and friendly,Joseph explained everything

Vodafone UK - Darlington からの回答
Good service from Abbie. She put up with my annoying wit/sarcasm very well !!

Vodafone UK - Darlington からの回答

Vodafone UK - Darlington からの回答
Absolutely first rate customer services from James. Highly recommend!!!

Vodafone UK - Darlington からの回答
Spoke to JJ in the Darlington store. He helped myself and my husband sort various problems. Loving his work! Thank you 😊

Vodafone UK - Darlington からの回答
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