Vodafone UK - East Kilbride レビュー 

433
TrustScore 5段階評価の5

4.9

Unit 39 , 31 Southgate Plaza Shopping Centre, G74 1LT East Kilbride, GB


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5つ星のうち5の評価

Fhiona, Lauren and Chloe at the Vodafone East Kilbride branch have been fantastic, I was trying to get a phone for my uncle, and the girls went above and beyond in getting mr the best deal. Much appr... もっと見る

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5つ星のうち5の評価

Aaron, Umer and Jamie (at EastKilbride Mall) were very awesome! Aaron took his time, very patient with my trade-in, answered every single question I raised (and they were many). And Umer was so very c... もっと見る

企業が回答しました

5つ星のうち5の評価

Eamonn was really helpful and friendly. Explained everything in detail to us and sorted my partner and I both with new phone contracts. Great service and we really enjoyed chatting to him. Took lots o... もっと見る

企業が回答しました

5つ星のうち5の評価

Aaron (East Kilbride branch) was extremely helpful and knowledgeable. No fuss. Understood exactly what I wanted and found it for me. A credit to your customer services training and his own people skil... もっと見る

企業が回答しました


企業情報


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  • Unit 39 , 31 Southgate Plaza Shopping Centre, G74 1LT, East Kilbride, 英国

4.9

優良

TrustScore 5段階評価の5

433件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.9

すべてのレビュー

(433)

過去12か月のレビュー数: 41,063

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5つ星のうち5の評価

Staff was really helpful and kind

Staff was really helpful and kind. Muhammad Asad

2026年4月1日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Rana,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

I m listed as a vulnerable customer …

I m listed as a vulnerable customer with 3. The 3 shop in Westwood, Margate was shut with note alternative shop nearby.phoned to ask nearest, but as three customer was given runaround of name middle name and everything except shoe size. Asked for supervisor but still not informed of so called nearby shop. Discovered nearby shop was 25 miles away in Canterbury. Received excellent service but due to IT problems had my data wiped && not permitted to download myself from the cloud REF : 177485168175899978770410970 999 'TRACE I.D.' WAS TOLD 3 AMALGAMATED with vodaphone from April 1, so waited week before going but told I would be liable for a 25 £ charge.Told go back to Canterbury which would cost me about the same with no garintee it would be sorted...as vulnerable customer I consider it ABONABLE

2026年4月1日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Des,

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the difficulties you’ve faced. The challenges you described—especially as a vulnerable customer—are absolutely not the level of care you should expect, and I completely understand how frustrating and distressing this must have been for you.

The situation with the closed shop, the lack of clear information about the nearest alternative location, and the repeated questions when you simply needed help is disappointing, and it’s not the experience we want anyone to have. Being asked to travel 25 miles, only to face IT issues resulting in data loss and then a potential charge afterwards, is understandably unacceptable.

Please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Muhammad was very helpful

Muhammad was very helpful. Explained all my options and explained all stages of the process

2026年3月9日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Alfie, ​

Thanks for the lovely review and fantastic support for Muhammad. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

5つ星のうち5の評価

First class service from Umer

2026年3月4日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Jack,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

It's was very wonderful experience and…

It's was very wonderful experience and Umer handled my request very professionaly and I reccomend Umer to everyone

2026年3月4日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

aaron listened to my mum and was very…

aaron listened to my mum and was very patient tried to get the best deal for her as ahe was out of contract with all her lines and saved her money

2026年3月2日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Adamson,

Thanks for the lovely review and fantastic support for Aaron.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thanks to Aaron for your help with my…

Thanks to Aaron for your help with my upgrade today. The process was made quick and easy to understand.

2026年2月5日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service from Umer

Great service from Umer. Helped my dad when he was confused with regards to getting a new phone etc

2026年2月2日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Ally,

Thanks for the lovely review and fantastic support for Umer.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Aaron was our retail adviser and he was…

Aaron was our retail adviser and he was top class! A real professional service and he LISTENED to us and quickly sorted all the questions and requirements we had! He is definitely a top asset to Vodafone

2026年2月2日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Andrew ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

verry good help got the awnsers we need

verry good help got the awnsers we need

2026年1月9日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Chantelle,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thanks very much Aaron for the…

Thanks very much Aaron for the excellent and friendly service.

2026年1月8日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey William,

Thanks for the lovely review and fantastic support for Aaron.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The service is outstanding & Umer…

The service is outstanding & Umer understood all my needs and quoted the best deal
Well done

2026年1月7日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Moiz,

Thank you for your review. It's always lovely to read such nice feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Umer was great

Umer was great. No hard sell, very relaxed knowledgable and felt well looked after. Thanks

2026年1月2日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Matteas,

Thanks for the lovely review and fantastic support for Umer.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Umer store manager was very helpful and…

Umer store manager was very helpful and helped me find the right deal

2025年12月8日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Gary,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service by Umer

2025年12月3日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Tam,

Thanks for the lovely review and fantastic support for Umer.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Aaron was extremely helpful.

Aaron (East Kilbride branch) was extremely helpful and knowledgeable. No fuss. Understood exactly what I wanted and found it for me. A credit to your customer services training and his own people skills.

2025年12月3日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hey Mairi,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The staff are very kind and helpful

The staff are very kind and helpful

2025年11月3日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hi. We're so happy to hear that you found our staff to be kind and helpful! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

All goood all goood

2025年11月1日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hi. We're happy to hear that everything was satisfactory! We appreciate your positive feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

New phone

Fast and easy service ,helpful

2025年11月1日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hi. We appreciate your great feedback and are happy you found our service fast, easy, and helpful! If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち4の評価

Muhamed

Smashing guy computers slow but not salesmans fault

2025年11月1日
自発的なレビュー
Vodafone UK - East Kilbride ロゴ

Vodafone UK - East Kilbride からの回答

Hi. We appreciate your feedback and are glad you had a positive experience. We're sorry the computer was slow, though. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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