Vodafone UK - Hartlepool レビュー 

198
TrustScore 5段階評価の5

4.9

192 Middleton Grange Shopping Centre, TS24 7RR Hartlepool, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Visited the store for support today after being scammed on the phone, remote access. Lewis was fantastic, he was genuinely interested in helping me , give excellent advice on options to make my phone... もっと見る

企業が回答しました

5つ星のうち5の評価

I went to the Hartlepool branch of Vodafone, my mobile had lots of viruses. I saw a young gentleman called Lewis, he was very good, he sorted my phone out and explained things properly. He was polit... もっと見る

企業が回答しました

5つ星のうち5の評価

Just been and upgraded our payment plans was served by Chloe and Tiff. Great service, all our plans updated and information recieved for home broadband. Nice to be told we where Chloes first custo... もっと見る

企業が回答しました

5つ星のうち5の評価

I called in today for some advice on using my vodaphone account abroad( roaming charges/data and battery usage abroad etc) Spoke with Mellisa who explained everying and even took time to write down so... もっと見る

企業が回答しました


企業情報


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  • 192 Middleton Grange Shopping Centre, TS24 7RR, Hartlepool, 英国

4.9

優良

TrustScore 5段階評価の5

198件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(198)

過去12か月のレビュー数: 42,866

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Upgrade my device as phone no longer working

Bethaby was Really helpful, really polite and sorted all my problems

2025年6月6日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hi David, we are pleased to hear about your fantastic experience. It's great to hear our representative was helpful and delivered an excellent service. Thank you for your 5 star feedback and your continued loyalty. We hope you enjoy your upgrade.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Great service

Tiff and Ryan have helped our family for years now and always give amazing service thank you!

2025年6月3日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Val,

Thanks for the lovely review and fantastic support for Tiff and Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Ryan what an amazing man helped my mam…

Ryan what an amazing man helped my mam when she was in tears over a phone that had not been received and he helped and sorted a new phone that day.

2025年5月28日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Lisa,
Thanks for the lovely review and fantastic support for Ryan .

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The assistant manager Ryan customer…

The assistant manager Ryan customer service was perfect and a big help to me when I came in store for a new phone

2025年5月23日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Dylan,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sandra made me spend a fortune

Came in to upgrade my phone ended up leaving with 2 phones and home Internet Sandra couldn't do enough cheers Vodafone

2025年5月17日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Neil,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Vodafone Hartlepool

Ryan and Tiff in store were super helpful and answered all my questions really well

2025年5月9日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Liam,

Thanks for the lovely review and fantastic support for Ryan and Tiff.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Exceptional helpful staff

After meeting some problems with my Vodafone order, I can only praise the above and beyond helpfulness of Tiffany and Ryan who both went out of their way to rectify the problems I was having. I couldn’t recommend them enough.

2025年4月24日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey John,

Thanks for the lovely review and fantastic support for Tiffany and Ryan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Matty- Store Manager

Matty - store manager was really friendly, he updated all my details from my maiden name to married and a new address, something that I have been meaning to do for ages!! Then he took me through all options of phones etc to get the right contract and pricing.

2025年5月2日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Claire,

Thanks for the lovely review and fantastic support for Matty.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent service from Ryan

Excellent service from Ryan

2025年5月1日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Keith,

Thanks for the lovely review and fantastic support for Ryan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

visited vodafone today was served by…

visited vodafone today was served by sandra and left with 2 new phones.excellent service

2025年4月30日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Alex,

Thanks for the lovely review and fantastic support for Sandra. It's always great to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sandra was fantastic at getting me the…

Sandra was fantastic at getting me the right deal. I wouldn't shop anywhere else

2025年4月30日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Shelly,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sales rep wserviceas absolutly fantastic very…

Sales rep was absolutly fantastic very helpful . Explained everthing very thorouly. Would recommend to anyone.

2025年4月30日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Cameron,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful

Staff very helpful and quick to assist.
Ryan helped me with quite a complicated technical issue and had it resolved quickly.
Very committed staff who really know their stuff.

2025年4月25日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Shan,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Easy experience and great staff

Visited Hartlepool branch yesterday and the customer service was great and setting up my new internet provider was so easy. Would recommend going into this branch!

2025年3月25日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey Luke,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Sandra

Sandra, is always up to date with the newest product releases, and offers available, and gives me the best package for me

2025年1月30日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hi there,

What super feedback for Sandra! Thanks for taking the time to let us know. If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち1の評価

Vodafone

Be careful when buying an new sim only deal off Uswitch from Vodafone all ready an customer with Vodafone they said I couldn’t keep my existing number which I’ve had for years Vodafone to Vodafone no can do o2 to Vodafone ok and so on very unsatisfied 😡😡

2024年12月2日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hey garry, It sounds like the agent you spoke to didn't quite understand what you were looking for. Although it's not something we would normally offer, we maybe able to help with this. Please pop my team a private message through one of our social channels (see below links) and we'll be happy to take a look into this for you.
Facebook: http://vodafone.uk/2Fpnah2, X: vodafone.uk/3LXh2xl, or Instagram: https://vodafone.uk/4aaUP8d
Thanks, The Vodafone Social Media Team

5つ星のうち5の評価

Helpful friendly staff

Sandra was very friendly and helped me save money on my bills.

2024年9月21日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

It's great to see Sandra took their time to find you the best available deal and saved you a little too.
Thanks, The Vodafone Social Media team

5つ星のうち5の評価

Excellent support, friendly staff!!

Staff are always friendly and welcoming. Above and beyond to help and andwer any questions

2024年9月16日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hello,

Thanks for the feedback and support, we really appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer experience

Great cust service tiff was very helpful and polite.

2024年9月16日
自発的なレビュー
Vodafone UK - Hartlepool ロゴ

Vodafone UK - Hartlepool からの回答

Hello, Dario,

Thank you for taking the time to review and share your feedback, we appreciate it!

If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

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