Excellent customer service from Emely at Vodafone! She was friendly, professional, and incredibly helpful. She really went the extra mile to make sure everything was sorted. A great experience and a r... もっと見る
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所在地
所在地を変更100 Kings Road, SW3 4TZ London, GB
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I cannot be more happy with the service I have received at Vodafone store in King’s Road - Chelsea. This young and resourceful Retail Adviser AMINA was extremely helpful. Her kindness, patience, knowl... もっと見る
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This for Raul Amina and Mara, after 5 people in other Vodafone shop who could not solve my problem, these three came together and solves my software problem to my astonishment. Super friend, professio... もっと見る
企業が回答しました
I came in a busy short staffed morning at Vodafone. Iman greeted me and was very courteous and patient with my phone upgrade service. What I was impressed with was her flexibility and addressing... もっと見る
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企業情報
Vodafone UK - Kings Road について
当該企業による記述
連絡先
100 Kings Road, SW3 4TZ, London, 英国
4.8
優良
209件のレビュー
顧客にレビューを依頼しています
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Excellent customer service from Emely…
Excellent customer service from Emely at Vodafone! She was friendly, professional, and incredibly helpful. She really went the extra mile to make sure everything was sorted. A great experience and a real credit to the Vodafone team. Highly recommended!
2026年9月28日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Aleksandar,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
“I’m not here to help - I’m here to make money” - Vodafone Store Manager Raul
I had an extremely unpleasant experience at the Vodafone store on King’s Road, Chelsea, involving the Store Manager, Raul.
I had returned to the store following previous problems with a new Vodafone contract and Amazon Prime, which was included as part of my package. I was simply asking for help resolving an issue that another manager at the same store had previously tried to correct.
What shocked me was not the original mistake — mistakes happen — but Raul’s attitude towards me.
He was extremely loud, arrogant, condescending and demeaning, repeatedly reminding me that he was the manager, that he had worked there for many years, that he trained the staff and that he knew better. His manner felt less like speaking to an adult customer and more like reprimanding a child.
When I said that I had come for customer service and was not asking him for a favour, his response was extraordinary: he told me that he was not there to help, but to make money.
When I asked him to stop speaking to me so loudly and told him that I found his manner intimidating and demeaning, he did not de-escalate. Instead, he continued asserting his authority and ultimately told me, in substance, that if I did not like the way he spoke, I should not come to the store.
By this stage there were no other customers in the shop. There was no queue and no pressure whatsoever. A female employee was sitting nearby and witnessed the exchange.
I found the whole experience intimidating, humiliating and completely unacceptable, particularly from someone responsible for managing a Vodafone store and training other employees.
I have made a formal complaint to Vodafone and requested that the CCTV footage be preserved and reviewed.
A manager should set the standard for customer service. Telling a paying customer “I’m not here to help, I’m here to make money” says rather a lot about the standard I experienced at this store.
2026年8月22日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Anna,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience at our King's Road store and the concerns you have raised regarding your interaction.
Providing professional, respectful and supportive service is very important to us, and we are disappointed to learn that your experience did not meet these expectations. We understand your frustration, particularly as you were seeking assistance with an existing issue.
If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
This for Raul Amina and Mara
This for Raul Amina and Mara, after 5 people in other Vodafone shop who could not solve my problem, these three came together and solves my software problem to my astonishment. Super friend, professional .....the Vodafone shop to !!!! cS
2026年8月14日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Christian,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Rodica is a star!
2026年8月4日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Rajeshwar,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Rodica.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Kings Road からの回答
Hi Reem, Your kind words mean so much—thank you for sharing this wonderful review!
If there’s ever anything you need, our Social Media team is just a message away. Feel free to reach out to us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl
We’re always here to help!
Thanks again,
Vodafone Social Media Team
Excellent customer service from Rodica
We visited Vodafone to update our contracts and we’re very fortunate to have been assisted by Rodica. Rodica was highly professional, friendly, and thoroughly explained our new contract details. She made the experience so easy and enjoyable. Thank you so much.
2026年7月4日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Iman was able to take me through a…
Iman was able to take me through a complicated question I had. And also added a program in my plan which will be very helpful. Very professional and courteous.
2026年7月4日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Christopher,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I’ve popped over to transition my…
I’ve popped over to transition my business mobile to personal mobile. Mara did an amazing job as I’ve got it done in minutes!! Thanks so much!
2026年6月27日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Deniz,
Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Kings Road からの回答
Hi Rushika , thank you so much for your wonderful review and the amazing support you’ve shown for Emely , it truly means a lot to us! If there's ever anything you need, please don't hesitate to reach out to our Social Media team.
You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl. We're always here for you!
Thanks again,
Vodafone social media Team
I would like to say how impressed I was…
I would like to say how impressed I was with the 1st class level of service I received from Iryna at the King’s Rd vodafone store today. She was extremely helpful and efficient and professional and dealt with my enquiry brilliantly.
Thank you Iryna
Graeme
2026年6月18日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Graeme,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Had an amazing time with Mara
Had an amazing time with Mara. Got all my questions answered, great new discounted plan, and extremely smooth.
2026年6月17日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Maya,
Thanks for the lovely review and fantastic support for Mara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mara is an exceptional sales manager…
Mara is an exceptional sales manager and provided honest, succinct and immediate solutions. When I came back into the store, I asked to wait for her services as she was reliable and efficient. Mara epitmoses what Vodafone stands for and is worthy of promotion and being acknowledged by management.
2026年6月14日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Steven,
Thanks for the lovely review and fantastic support for Mara.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Amina was wonderful and helped me out…
Amina was wonderful and helped me out very fast. All the people working there are really helpful! Recommend!
2026年6月14日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Olteanu,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Iryna was very professional
Iryna was very professional. She helped us with all the details we need. If you evet visit the King’s Rd Vodafone you should ask for her. Her professionalism was above and beyond!
2026年6月13日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Noname,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Kings Road からの回答
Hey Ana,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Kings Road からの回答
Hey there,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
Rahul was beyond helpful
Rahul was beyond helpful, sooo happy with the service I got from him!
2026年6月5日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Yasmeen,
Thanks for the lovely review and fantastic support for Rahul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Iman was very helpful and it was an all…
Iman was very helpful and it was an all round easy experience
2026年6月2日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Archie,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Raul provided excellent service!
Raul provided excellent service at the store. He was super helpful in solving a problem I had with my new broadband hub.
2026年5月31日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Dan,
Thanks for the lovely review and fantastic support for Raul.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
5 stars for the King's Road, London team
I'm giving 5 stars for the team at the King's Road Vodafone branch. They were helpful,efficient and patient. I was not in the best frame of mind when I visited, which was not their fault at all but the frankly terrible Vodafone website and phone team. They were kind when I was frustrated so while I wouldn't recommend Vodafone as a company the King's Road team did the company proud as an excellent customer service team and should be rerecognised.
2026年5月30日
自発的なレビュー
Vodafone UK - Kings Road からの回答
Hey Zarah,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.
Thanks again,
Vodafone Social Media Team
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