Vodafone UK - Kingston Clarence St レビュー 

185
TrustScore 5段階評価の5

4.8

36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR London, GB


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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち5の評価

I have received today great service and support from Anoch today. He was really very kind and solving all the issues and also making it possible that I choose best package for me. I have now mobile wi... もっと見る

企業が回答しました

5つ星のうち5の評価

My current Vodafone contract (unlimited calls/texts + mobile Wi-Fi) expired and I needed a new (cheaper) one. I got one thanks to Shane who did a fantastic job at locating & finding one for me, witho... もっと見る

企業が回答しました

5つ星のうち5の評価

Great service. The store manager was able to tell us what discounts were available for Vodafone together to give us the best deal.

企業が回答しました

5つ星のうち5の評価

Kevin was amazing, he really made our experience great. We’ve had issues with our contract being too expensive and feeling like no one has attempted to help us reduce it, however, after just 45 minute... もっと見る

企業が回答しました


企業情報


連絡先

  • 36 Clarence Street, KINGSTON UPON THAMES, KT1 1NR, London, 英国

4.8

優良

TrustScore 5段階評価の5

185件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.8

すべてのレビュー

(185)

過去12か月のレビュー数: 41,063

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5つ星のうち5の評価

Visited Kingston Vodafone shop

Visited Kingston Vodafone shop. Manager Kevin is very good Customer service, efficiency and helpful . Highly recommendation !!!

2025年7月9日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Kevin,

Thank you so much for your wonderful review and the amazing support you’ve shown for Kevin —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

Vodafone should know better

I’ve enjoyed ten years of seamless uninterrupted service, until now. Having been offered a phone upgrade I have been subjected to a slew of insulting systemic inefficiencies. There has been no direct communication other than sales pitches. Online and in-person hours spent by customers should be billable! Very disappointed and may jump ship. It’s very frustrating sitting and waiting next to an ad banner that declares “ This is London’s Best Network”! The system needs to consider the humans it serves not just the account it skims monthly.

2025年7月8日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hey Janet,

We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.

This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.

If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Friendly staff

Friendly staff, very thorough and super efficient. Couldn’t have asked for a better service. Sultan is a real credit to Vodafone!

2025年6月28日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hey Susie,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Amazing services

Amazing services

2025年6月23日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Kevin is very helpful great service :)

Kevin is very helpful great service :)

2025年6月23日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Sabina. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Abi is a wonderful person,he help us…

Abi is a wonderful person,he help us and take a quick action.Thanks Abi

2025年6月21日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Gokce. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

The Vodafone chatbot is an abomination

I genuinely can’t understand how a company as big as Vodafone can offer such a useless, frustrating chatbot. It’s completely incapable of solving even the simplest issue, constantly loops, and refuses to connect you to a human. I don’t want to call because I struggle to understand the foreign accent on the phone – that’s exactly why I chose chat support. But instead of making life easier, Vodafone has created a dead-end loop with this bot. If I wanted to talk to AI, I’d use ChatGPT – at least it’s actually helpful. This thing is just a gatekeeper that wastes your time and leaves you with no answers. Absolutely pathetic experience.

2025年6月13日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Vi. It's disappointing to see your review. We completely understand the importance of receiving the required help and support when needed. This isn't the experience we want you to have, nor the service that we strive for here at Vodafone. If you'd like help and support, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Vodafone Social Media Team

5つ星のうち5の評価

Great Service from Kevin

2025年5月26日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hey Gary,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Kevin was both knowledgeable and…

Kevin was both knowledgeable and helpful.

2025年5月17日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hey Bianca,

Thanks for the lovely review and fantastic support for Kevin.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service

2025年5月16日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hey Izzie,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Had a great experience at Kingston store …

Had a great experience at Kingston Store upgrading a couple of phones. If you need assistance ask for Jie. His service was excellent. Very professional, very efficient, very informative. A great visit.

2025年4月5日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi,

We really appreciate your wonderful review and the amazing support for Jie.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

5つ星のうち5の評価

Came in to upgrade few phones and was…

Came in to upgrade few phones and was served by Abhi who was very helpful and delivered great customer service.

2025年4月5日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Dorota,

We really appreciate your wonderful review and the amazing support for Abhi.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

Great customer service, very helpful staff, quick and respectful. Abhi dealt with all the upgrades and gave us best price possible.

2025年4月5日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Boltyz,

We really appreciate your wonderful review and the amazing support for Abhi.

If you ever need assistance, feel free to contact our Social Media team on Facebook at vodafone.uk/2Fpnah2 or on X at vodafone.uk/3LXh2xl.

Thank you,
Vodafone Social Media Team

5つ星のうち5の評価

Kevin was amazing and very helpful

Kevin was amazing and very helpful. I’m very happy with his service and the time management. Thank you Kevin for all your help.

2025年3月20日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Martha,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to us on Facebook vodafone.uk/3K1e4GB - X (formerly Twitter) vodafone.uk/3nfdPyY or via Instagram using VodafoneUK and we will be happy to help.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Abhi was great

Abhi was great. Super helpful in transferring my business SIM over to my Personal account!
Very friendly and Knowledgeable.

2025年3月14日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Patrick. Thank you for your review for Abhi. It's always lovely to read great feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Visited the store to collect new device…

Visited the store to collect new device
10 out of 10 for staff, Hanuma Rama Krishna
Certainly be recommending yo others

2025年3月13日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Thanks you so much for the excellent review, Carl! If you ever need help again, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Abhi was amazing

Abhi was amazing. Brilliant service. Excellent choices. Well worth the visit.

2025年3月8日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Perfect customer service from Abhi…

Perfect customer service from Abhi explained everything and helped us alot out defently recommend thank you Abhi again for all the help.

2025年2月18日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi there,

Thanks for your review for Abhi. This is great feedback and we appreciate your support. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Kevin was really helpful

Kevin was really helpful, went above and beyond to give advice and guidance.

2025年2月8日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi Mariah. Thank you for your review for Kevin. It's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Abhi was super helpful

Abhi was super helpful, each time I visit them they find a solution

2025年2月1日
自発的なレビュー
Vodafone UK - Kingston Clarence St ロゴ

Vodafone UK - Kingston Clarence St からの回答

Hi there,

Thank you for your review. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.

Thanks again, 
Vodafone Social Media Team

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