I had an awesome experience with the staff that attended to me this morning. Very pleasant and quick to attend to customers with smiling face. In a very short space of time she resolved the issue tha... もっと見る
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所在地
所在地を変更Unit 70,Lewisham Centre, SE13 7EP Lewisham, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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The staff in the Lewisham store provided an understanding, good humoured, empathetic customer experience. I had the pleasure of being assisted by store manager, Boryana. On realising an error... もっと見る
企業が回答しました
Came to the Lewisham Vodafone branch. Was served by Dennis. Fantastic service from the beginning right to the end. He dealt with all my concerns, saved me money, and was very patient throughout the... もっと見る
企業が回答しました
I went in to the branch in Lewisham and talked with Ketsia about getting a data sim to run my home internet. She really took trouble to work out the best deal for me, and then overcome various issues... もっと見る
企業が回答しました
企業情報
Vodafone UK - Lewisham Shopping Centre について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
Unit 70,Lewisham Centre, SE13 7EP, Lewisham, 英国
4.9
優良
207件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
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Thank you Hadsan
My name is Trevor, I was greeted and looked after by this lovely man named Hassan. My screen was not working so he recommended me the next best thing to do.
He also showed me options available to me if I did upgrade
He also looked at my bill and lowered my tariff.
2026年2月11日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Trevor,
Thanks for the lovely review and fantastic support for Hadsan.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Ms Garcia was excellent in her customer…
Ms Garcia was excellent in her customer services skills.
2026年2月3日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Ian,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Dennis very helpful & professional
2026年1月28日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Julie,
Thanks for the lovely review and fantastic support for Dennis .
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Lewisham Shopping Centre からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Really helpful and got me the phone I…
Really helpful and got me the phone I wanted
2026年1月17日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Mon,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service , personable , asked the right questions to find us the perfect plan , Thank you Dennis
2026年1月14日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Chafik,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Dennis was great
Dennis was great! Super helpful and informative and got us everything we needed.
2026年1月14日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Harriet,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mo was excellent
Mo was excellent, helped me pick a phone after having not upgraded in 8 years, helped me through the plan prices, and additionally, helped me transfer my phone as a bonus! Would highly recommend Vodafone Lewisham and Mo especially :)
2025年12月23日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Nina,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Sahra,
Thanks for the lovely review and fantastic support for Dennise.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
THEIR NETWORK IS STILL ONE OF THE BEST
2025年12月6日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Maria,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Mo was excellent
Mo was excellent, handled my query well and gave me a nice plan that adhered to my needs, heavily recommend Mo and his lovely colleagues who looked after me and my wife :)
2025年12月5日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey there,
Thanks for the lovely review and fantastic support for Mo.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I came into the store today and the…
I came into the store today and the advisor made me aware that I am paying for 2 data sims that I was unaware he helped me cancel those sim and upgrade my mums sim to unlimited plan for only £1 more. His name is Hassan
2025年11月22日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Karen,
Thanks for the lovely review and fantastic support for Hassan.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Christina was very polite had time and…
Christina was very polite had time and explained everything to me.
2025年11月21日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hey Jacqueline,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Lewisham Shopping Centre からの回答
We're happy to hear you had a positive experience and appreciate you sharing your fantastic feedback with us.
Thanks,
Vodafone Social Media Team
my phone got stolen
my phone got stolen. i was really worried. hassan helped in regards my insurance. he put me through to the insurance
2025年11月18日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
We're sorry to hear about your phone being stolen and the worry it caused. We're glad we could assist you with your insurance claim process. Thank you for sharing.
Vodafone Social Media Team
Mo was very nice and polite
Mo was very nice and polite about he made us hit the sales that we wanted to hear and the price were just right. Thank You Mo
2025年11月18日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Hi. We're so happy to hear that you received such great service and got the prices you wanted! We appreciate you taking the time to leave us this lovely review. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
I was served by Cristina
I was served by Cristina. Thank you very much,,the service was fantastico
2025年11月17日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
Thank you for your fantastic feedback and we're thrilled to hear the support you experienced!
Thanks,
Vodafone Social Media Team
Vodafone: A Masterclass in Corporate Evasion and Customer Contempt
Since early September, I have been caught in what can only be described as a Kafkaesque ordeal with Vodafone. This company appears more adept at deflection and delay than at delivering on even the most basic customer obligations.
My issue began on 4th September at the Lewisham branch and has since spiralled into a relentless cycle of misinformation, missed calls, and broken promises. Despite repeated assurances, including a recent one from a so-called "Specialist Care" agent, I have yet to receive the refund Vodafone has explicitly acknowledged is owed to me.
Every attempt to resolve this has been met with evasiveness. I was told I would be consulted on a resolution. Instead, I was informed it would be emailed without discussion. When I returned a missed call within the hour, I wasn't connected to the agent handling my case but was redirected to another staff member who contradicted the previous information entirely.
This is not a communication breakdown; this is systemic mismanagement, bordering on deliberate obstruction. The catalogue of inconsistencies suggests either stunning incompetence or a deliberate strategy to frustrate customers until they give up. I'm not doing that.
If Vodafone fails to resolve this immediately, I will escalate to Ofcom and pursue action in small claims court. Customers deserve transparency and accountability, not corporate spin and stonewalling.
Avoid Vodafone if you value your time, money, and sanity.
2025年9月4日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
We appreciate you bringing this to our attention, please be assured that this is not the level of service we aim to provide to our customers. I sincerely apologize for the difficulties you have encountered with our service, and I truly regret the inconvenience caused. Please come chat to my team on Facebook so that we can take further details at http://vodafone.uk/2Fpnah2
Thanks, Vodafone Social Media Team
Zak went all the way to try to sort out…
Zak went all the way to try to sort out the issue with my Internet mobile. Since Tuesday with the issue with Vodafone network I haven't been able to use my phone. I spent hours on the phone with customer service and we couldn't get it solve. They ordered a new sim which is supposed to come in few day. But today I received remarkable customer service from Zak who made sure I leave the store happy.
2025年10月18日
自発的なレビュー
Vodafone UK - Lewisham Shopping Centre からの回答
We're so happy to hear that you received such great support! We appreciate you taking the time to leave us this lovely review.
Thanks,
Vodafone Social Media Team
Vodafone UK - Lewisham Shopping Centre からの回答
Hi Ben. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
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