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Vodafone UK - London Brixton レビュー 

529
•
TrustScore 5段階評価の5

4.9

移動体通信事業者
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423 Brixton Road, SW9 8HE Brixton, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Jahid was extremely helpful and addressed everything to me and helped me understand everything about my new contract for iPhone 17 pro and my brand new iPad Air to which I am over the moon with... もっと見る

企業が回答しました

5つ星のうち5の評価

Christina & Hana, we're very helpful and they even stayed later to ensure our issue was sorted. I will definitely recommend this store to my family and friends.

企業が回答しました

5つ星のうち5の評価

Mikela was very very helpful getting my samsung galaxy S26 ultra, she went above and beyond to get the best deal, she is a credit to Vodafone. I caused her plenty of work to sort out a new contract an... もっと見る

企業が回答しました

5つ星のうち5の評価

Karina in the Brixton store was extremely knowledgeable with advice about my plan options and her colleague Ali came to support with the final part of the transaction. She thoroughly explained my opti... もっと見る

企業が回答しました

企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - London Brixton について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 423 Brixton Road, SW9 8HE, Brixton, 英国

4.9

優良

TrustScore 5段階評価の5

529件のレビュー

5つ星
4つ星
3つ星
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顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(529)

過去12か月のレビュー数: 41,724件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Amazing service

Bo was incredibly helpful, went above and beyond to make sure I was fully informed on everything and did everything to try to help me get the best deal possible.

2025年6月25日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Loyan,

Thanks for the lovely review and fantastic support for Bo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Good service

Good service. Personable chap

2025年6月17日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hi John. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I visited the Brixton store.

I visited the Brixton store.
Ali was so helpful, friendly and knowledgeable.
An absolute credit to your company

2025年6月17日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hi Em. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very good on service

Very good on service

2025年6月12日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Behar,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

I had been served from Ruben and the…

I had been served from Ruben and the service was OUTSTANDING.
He is very patient and polite.
Well done Ruben.

2025年6月10日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hi Mahel.

We're happy to hear that you received outstanding service by our agent Ruben.

Thank you for the review,
Vodafone Social Media Team

5つ星のうち3の評価

OFFICE-CHAT AGENTS 5*/ROAMING USA 1*/CHATBOT 0*/SAMSUNG S25 0*

Please note Vodafone's Boilerplate response did not answer any questions or provide any information I didn't already have.
SHOP (LUCAS) AND CHAT AGENT (FORGOT TO GET HER NAME, BUT SHE WAS IN EGYPT) (5 Stars) were patient, knowledgeable and always extremely helpful.
USA ROAMING (1 Star): Once in the USA, I spent about 2 1/2 hours online (most of it waiting on the Chatbot) getting USA Roaming to work. Even though I was in LA, connections were spotty at best, and about only half the phone calls actually went through. Ultimately, in two weeks in the US, I made about 30 minutes of phone calls that cost £132.00 ($184.80) or £3.73/min ($5.2 min). Note to self, next time get a US SIM and save yourself £112.00 ($156.80)
CHATBOT (0 Stars): One of the worst chatbots I’ve ever encountered. Not only did it have the intelligence of a single-digit IQ’d squirrel, but when it finally did extract a few words from your query, it would steer you to the website with information you already knew. Otherwise, why would you be contacting the chatbot?
Once you’ve gone through all its tedious algorithms to actually speak to an agent, every time there’s a response from an agent, the chatbot loops you to the very beginning! Never seen that on any other chatbot. Ever Ever Ever. You can imagine that after being on the chat for 45 minutes, you spend as much time scrolling to the bottom as you actually do communicating with an agent!
Galaxy S25 (0 Stars). A nightmare train wreck of Samsung bloatware piled on Android bloatware, coupled with apps “enhanced” (!) with AI to the point of unusability. After a week I returned the Samsung S25 (again, the office staff were incredibly patient and understanding, about the situation, which gives Vodafone another Star), and I reverted to my highly customized and tweaked Galaxy S8. I was amazed at how sleekly it behaved after the Paleolithic clunkiness of the Samsung S25.

2025年6月2日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

We appreciate you sharing your experience.

If you do need any assistance, you can contact our team by calling 0333 304 0191 or speak to them via LiveChat here: http://vodafone.uk/2LCJiTm. If you have already spoken to the team but haven't received the resolution you were looking for, please come chat with our team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Superb service

Gui was extremely helpful, friendly and patient with my incessant questions. He made it a very quick and easy experience and I thoroughly appreciate all his help today. I hope he gets a fat bonus for his fantastic customer service

2025年6月7日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hi Alex,

Thank you for taking the time to leave us this wonderful review. We're happy to hear that our agent Gui was helpful and patient.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Ruben at Brixton Store

Ruben at the Brixton store was very calm and very helpful. I had quite a few questions to start with as I initially didn't want to change my plan but just needed a new phone. He took his time to talk Mr though all the options and very helpfully helped me find a plan that suits me and means that I won't have big bills waiting for me when I get back from holiday in Ghana.

2025年5月31日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey there,

Thanks for the lovely review and fantastic support for Ruben.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

The assistant Joseph sorted out all my…

The assistant Joseph sorted out all my phone and broadband needs very helpful. Coming back to get an iPad

2025年5月21日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey ,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

5つ星のうち5の評価

Very well done to alejandro and his…

Very well done to alejandro and his amazing customer service. He helped me with my new sim contract as I used to be with 3 and done me a better deal

2025年5月19日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Maria,

Thanks for the lovely review and fantastic support for Alejandro.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

5starts Guilherme

5starts Guilherme

2025年5月18日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Miguel,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Had a really good service today provide…

Had a really good service today provide by Bo. Answered all my question and got me a better deal

2025年5月16日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey there,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Bo was extremely helpful today thanks…

Bo was extremely helpful today thanks for your service you’ll definitely see me again great customer services

2025年5月16日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Tashanda,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Lovely store in the heart of Brixton

Lovely store in the heart of Brixton. Gabriela was amazing. A very kind and sweet professional with a lovely attitude. She gave me a great experience and was extremely helpful. Highly recommending this store. Rest of the staff were also very friendly. Thank you team!

2025年5月10日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Merima,

Thanks for the lovely review and fantastic support for Gabriela.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,

Vodafone Social Media Team

5つ星のうち5の評価

Ali was super helpful

Ali at the Brixton store was really helpful and explained the intricacies of the airtime and device plans very well. He also alerted me to a better deal on improved broadband speed at home which I signed up to.

2025年5月4日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey,

Thanks for the lovely review and fantastic support for Ali.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

Really disappointing experience at…

Really disappointing experience at Vodafone Brixton. I’ve been in twice this week and both times the staff were incredibly unfriendly and unhelpful.

The first time, they sold me credit but didn’t help me upload it to my account. When I explained that I couldn’t call Customer Service because my SIM wasn’t working, they just shrugged and told me to use someone else’s phone - no attempt to actually help.

The second visit was just as bad. I went in to get a replacement SIM and asked a member of staff if I could use the gadget to change it over. Instead of helping, she told me she didn’t have one and to go ask one of the other managers myself. No effort, no customer service.

Overall, the in-store experience at Vodafone Brixton is really poor.

2025年4月27日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Joshua,

We sincerely apologize for your experience in store. We assure you that our customers are out topmost priority.

This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.

If you have any pending query or concern, or have not received the resolution you were looking for, please come chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Bo is fantastic!

Bo is fantastic!! I have had the pleasure of being served twice by him to upgrade and he is great! Patient and he explains everything very well and clearly. He does not pressure you at all and his customer service is 5 star! Keep up the great work!

2025年4月26日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Ray,
Thanks for the lovely review and fantastic support for Bo.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

La experiencia fue fue sobresaliente

La experiencia fue fue sobresaliente, superó mis espectarivas. Excelente servicio de atención 👌

2025年4月23日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Onan,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great service at the Brixton store 👍

2025年4月22日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Ditlev,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Ali is exceptional and straight to the…

Ali is exceptional and straight to the point.

2025年4月18日
自発的なレビュー
Vodafone UK - London Brixton ロゴ

Vodafone UK - London Brixton からの回答

Hey Alan,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

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