Daryoush could not have been more helpful and delivered customer service of the highest standard. He went above and beyond to address all my queries and ensure a smooth process.
企業が回答しました
所在地
所在地を変更Unit D , 107 Cheapside, EC2V 6DN London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Joao was really helpful today.Great experience in-store today.My phone was stolen and joao helped me with a sim replacement which was a really stressful situation. He explored options with good sim d... もっと見る
企業が回答しました
Raihan and Angela at Vodaphone Cheapside @ London St Paul’s — You have been brilliant, thank you — Mark C, SE22
企業が回答しました
Daryoush helped me investigate some issues with my account. He was empathetic and even called me to update me and then resolved the issue. So much better than a call centre. Thanks
企業が回答しました
企業情報
Vodafone UK - London Cheapside について
当該企業による記述
Brands Available Here: Vodafone & Three
Visit Our Website - Vodafone
Visit Our Website - Three
連絡先
Unit D , 107 Cheapside, EC2V 6DN, London, 英国
4.9
優良
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Angela made my experience great
Angela made my experience great! She did a fantastic job listening to what I needed, giving me the options and helping me understand the best solution. She then went above and beyond to help get things sorted, set up and ready to go. I couldn’t be more pleased- thank you Angela and thank you to the rest of the team too!
2025年1月22日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Rowl. Thank you for your review for Angela. It's always lovely to read such fantastic feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - https://vodafone.uk/3ItUUqU
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - London Cheapside からの回答
Thank you for your support and review. It's always lovely to read such nice feedback.
Thanks again,
Vodafone Social Media Team
Raihan was great in supporting me and…
Raihan was great in supporting me and helping me navigate options.
Vodafone IT systems were a bit too slow though.
2025年1月9日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Christina,
Thanks for the great feedback for Raihan, it's really appreciated. If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Excellent Service!
I have been with Vodafone for over 9 years.There are many mobile service providers but Vodafone stands out amongst them all due to the quality of service and connectivity.
What makes it more special is employees like Mashud, I came across at London-Cheapside branch. He was very patient and courteous and provided full information on the plans enabling me to take a decision and go for the right plan. I did not feel rushed or being marketed to in aggressive way as it usually happens with many sales staff. Well done, keep up the good work!
2025年1月6日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hello, Ajay,
It's great to hear about the positive experience which you had with Mashud. We appreciate you taking the time to write in a review.
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Mobile Phone Upgrade
Just upgraded my mobile phone,
really good knowledgeable service from Syed who sorted everything out and ensured the upgrade went smoothly, highly recommended
2025年1月3日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
I’m glad you had a positive experience thank you for sharing it with us. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
Avoid at all costs, they will not help you set up your service in person
I signed up for their broadband after just moving to the UK. My service didn't go live on the day they said it would, every time I called customer service they were not really interested in solving the problem but just buying themselves time so you exceed the 14 day free cancellation period and pay a fee. Even after them assuring me I would not pay for anything except the equipment, I got an email saying I now owe 164 pounds....Mind you I have never even used their wifi and any engineer can confirm this when they performed the checks.
Every time customer service called me, it was to see my setup, which hadn't changed from the previous calls, the told me they would send ethernet cables on two occasions, both never came.
No company has ever wasted my time as much as Vodafone, and to make it worse I had just started a graduate job where I had to study and work from home extensively the first two months, imagine this experience with no wifi. When I asked them to send an engineer to come check in person, they ignored my request. Visited the branch in person who said they could not help with broadband and that I should continue calling customer service. An absolutely horrific experience with them.
2024年11月19日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Ella,
We're sorry to hear this is the experience you've had. Especially at a time when you really needed the connection. So that we can look into what you were advised, please send us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Nagma was super helpful and laid out…
Nagma was super helpful and laid out all of my plan options to help me pick the best one. She was so patient with my phone issues as well. Thank you Nagma!
2024年9月22日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Sarah, thank you for the 5 start review and we are glad you are happy with the plan you have taken out with us.
Thanks,
The Vodafone Social Media Team
Very helpful and sorted exactly what I…
Very helpful and sorted exactly what I needed (new payment method, new cheaper contract, cancel an old number). Thanks especially to Moin.
2024年9月18日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Charles,
Thanks for taking the time to write such a great review - we love to see it! If you ever need more help, don't hesitate to pop our team a message on:
Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Very friendly service
Very friendly service. Super helpful at answering questions and receptive of my situational details for registering myself for a phone plan.
2024年9月10日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Chloe. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
The person that served me was amazing I…
The person that served me was amazing I couldn’t ask for more
2024年9月2日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Subramaniam. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Very quick service the team knew what…
Very quick service the team knew what they were doing very proud thank you Vodafone
2024年8月22日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Sedz,
Thanks for your review and great feedback.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Kahnn has been really helpful in…
Kahnn has been really helpful in solving the problems with my travel sim!
2024年8月22日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hello Emma,
Thanks for letting us know what an amazing job Kahnn did at getting everything sorted for you!
If you need help in the future, feel free to reach out to us via Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
It was so great service in Vodafone i…
It was so great service in Vodafone i just switched my lyka into Vodafone and there package is so great and affordable.
Nagma the employee name she was too friendly and humble
2024年8月13日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Andul! It's great to hear you've joined us. If you have any questions, please take a look at https://vodafone.uk/support for our FAQs. If you can't find what you're looking for, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB, X at vodafone.uk/3nfdPyY, or Instagram: https://ig.me/m/vodafone, we'd be happy to help.
Thanks, Vodafone Social Media Team
Great customer service helped me with…
Great customer service helped me with everything i needed and was very informative of everything. 10/10 experience!
2024年7月20日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Omer,
Thanks for taking your time to leave this review for our London Cheapside store. We're here to help if you need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
All the best,
Vodafone Social Media team
Great service Huseyin
Popped into the Cheapside Vodafone in the morning to see deals as my contract was coming to an end. Thank you to Huseyin i upgraded early as he got me a very good deal i could not pass on. Great service.
2024年7月23日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Bektas,
This is a great review for Huseyin. We’re glad to hear you found the best option for you when visiting the store. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK
Thanks again,
Vodafone Social Media team
Vodafone UK - London Cheapside からの回答
Hi Toma,
Thanks for taking the time to review and share this feedback for Mo.
If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone
Thanks, Vodafone Social Media Team
Move to PayM
Radio was amazing, helping me throughout the whole process of migrating to PayM
2024年6月1日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Thank you for your support and feedback.
Thanks again,
Vodafone Social Media Team
The staff there were absolutely…
The staff there were absolutely brilliant, I can not praise them enough.
2024年5月10日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi Ian,
Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.
Thanks,
Vodafone Social Media Team
Thank you to store for their help
2024年4月30日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
Hi. Thank you for your review. It's always lovely to read nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:
Facebook - http://vodafone.uk/3K1e4GB
X - @VodafoneUK
Instagram - https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Fantastic service
I have got really good service in chepside. The store manager was so kind and helpful.
2024年4月26日
自発的なレビュー
Vodafone UK - London Cheapside からの回答
It’s great to hear you’ve had a positive experience. If you need anything you can reach us on Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.
Thanks again,
Vodafone Social Media Team
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