Vodafone UK - London Hampstead レビュー 

143
TrustScore 5段階評価の5

4.9

67 Hampstead High Street, NW3 1QP London, GB


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5つ星のうち5の評価

I had a great experience with Chris and Dave. They were both incredibly welcoming and committed to helping me. They helped me with everything i needed and made the whole process quick. Thank you both... もっと見る

企業が回答しました

5つ星のうち5の評価

Chris was incredibly helpful e dedicated on solving a problem about a cancellation that my friend had to make. After cancelling his broadband back in December, the bills were still coming, All... もっと見る

企業が回答しました

5つ星のうち5の評価

I went to the Hampstead Vodafone store today because my Apple Watch got disconnected from my one number plan. I’d tried the virtual assistant and Helpdesk several times over a month and got nowhere. D... もっと見る

企業が回答しました

5つ星のうち5の評価

I went to the Hampstead Vodafone shop this week to buy a phone and switch my network from EE. I was served by a charming assistant David who was extremely helpful, supportive and patient. I found it a... もっと見る

企業が回答しました


企業情報


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  • 67 Hampstead High Street, NW3 1QP, London, 英国

4.9

優良

TrustScore 5段階評価の5

143件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(143)

過去12か月のレビュー数: 41,063

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Onest profesional service

2023年10月22日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Branislav,

Thank you for reviewing, and sharing your feedback.

If you ever need help, feel free to pop us over a message via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Thank you for Jay and Amal

Thank you for Jay and Amal for being so helpful with my collection and explaining the process for transferring data

2023年10月20日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Geraldine,

Thank you for your review. It’s great to hear of your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Amazing service by Tayyab.

2023年9月30日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Thank you for your review. It's always great to hear positive feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great see by Jay

Great service by Jay

2023年9月22日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hey Mannat,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Had a great experience at the store

Had a great experience at the store. Jay was extremely helpful, and made the shopping experience simpler!

2023年9月15日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hey Shukan,

Thanks for the lovely review and fantastic support for Jay.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Helpful team

I came into store because I needed a sim replacement. The team was helpful and quick which was important as I was in a rush.

2023年8月31日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi there,

Thanks for taking the time to review and share your feedback with us! We appreciate it. We're really pleased to hear the experience you had in our store, and how the team have been able to help you.

If you ever require help, pop us over a message on a Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Alex was so professional

Alex was so professional, patient and helpful.
Thank you so much

2023年8月31日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Elham,

Thanks for taking the time to review. Glad to hear about your positive experience, and how Alex was able to help!

If you ever require help, pop us over a message on a Facebook: vodafone.uk/3lCYUxW Twitter: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Got a very good deal from Vodafone…

Got a very good deal from Vodafone hampstead.

2023年8月26日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hey Ionut,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

£25.00 charge for basic advice

My iphone keyboard sporadically stops working during phone calls, predominantly when I'm trying to key in financial details. NS&I tech help suggested I ask my phone supplier for assistance. After a cursory glance, Tayyeb at Hampstead Vodafone said he couldn't find anything wrong in settings, but next time it happened, I could pop into the shop during the call. He also said he could investigate but there would be a £25.00 charge. The first solution was totally impractical (I could be a long way from the shop) and the second surprised me as I had always had excellent (cost-free) service at Hampstead which was why I have stayed with the company for almost 30 years. Communications did break down. I then checked the problem via Google. There were 11m responses to this problem none of which incurred a cost. I printed out a MacReport to show Tayyeb, and also checked with another mobile supplier who confirmed it's a well-known problem which is easily solved.
Tayyeb continued to insist any help would incur a charge. Based on Trust Pilot comments and my own experience of help over the years, this intransigent approach is not what Vodafone is known for. It was one of the most disappointing and upsetting episodes I have had with tech suppliers.

2023年8月9日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Lesley. It's disappointing to see your comments, concerns and feedback. This isn't the smooth experience we wanted you to have, nor the service that we strive for here at Vodafone.

Vodafone Social Media Team

5つ星のうち5の評価

Great service from Daniel at Hampstead Vodafone

I went to the Hampstead Vodafone store today because my Apple Watch got disconnected from my one number plan. I’d tried the virtual assistant and Helpdesk several times over a month and got nowhere. Daniel sat with me for 45 minutes and helped me sort the issue out by getting me through to the right person on 191. Daniel was patient, competent and kind. Couldn’t have asked for more!

2023年7月7日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Nathalie. Thank you for your glowing 5-star review for Daniel. Minus your experience with us prior, it's always lovely to read such nice feedback. If you ever need anything, please don't hesitate to reach out to the Social Media team:

Facebook - http://vodafone.uk/3K1e4GB
Twitter - https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat
Instagram - https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

We were incrediblyDaniel

We were incredibly lucky to got help by Daniel, he was so helpful, and explained everything to us, he totally helped us, very knowledgeable, and was able to help us with all our problems.
Truly incredibly guy. We are very grateful.

2023年6月24日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hey Sonia,

Thanks for the lovely review and fantastic support for Daniel.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Friendly

Friendly, knowledgeable, helpful

2023年6月18日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Philippa,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful and well informed staff…

Very helpful and well informed staff (Daniel).

2023年6月18日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi John,

Thanks for sharing your positive experience. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Daniel was amazing at Vodafone

Daniel was amazing at Vodafone. He was patient and remained in good humour when I forgot my PIN. Excellent experience.

2023年5月29日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Cecilia,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち1の評価

cant get my vodafone app working after…

cant get my vodafone app working after upgrade to new device if i get a newer phon the app will not work . the agent on line didnot helt at all.

2023年5月27日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Steven. It's disappointing to see your review. We completely understand the importance of being able to access the My Vodafone app.

If you still need any help with this or would like us to look into anything further, please come and chat to us over on Facebook at http://vodafone.uk/3K1e4GB, Twitter https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat or Instagram https://ig.me/m/vodafone advising that you've been signposted from Trustpilot.

Vodafone Social Media Team

5つ星のうち5の評価

Excellent service in hampstead

Jay at the hampstead branch has been fantastic in explaining the options, costs and helping me set up my new phone. Highly recommended.

2023年5月15日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi. Thank you for your review for Jay. It's always lovely to read such great feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at https://twitter.com/messages/compose?recipient_id=20678384&text=Vodafone%20–%20Press%20send%20to%20chat

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

It's always a pleasure to get excellent…

It's always a pleasure to get excellent service, assistance and guidance from the Vodafone team Hampstead Branch. Recently, Tayyab and his associate helped find the best renewals for my account. It was a complicated process that I wouldn't have been able to do online or over the phone. I got clear explanation of the various plans available to me and was able to make the right choice. A pleasure to be able to do this in the shop.

2023年5月3日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Petrea, It's always nice to read that we were able to help. Looks like Tayyab did all they could to find you the best deal.
Thanks,
The Vodafone Social Media Team

5つ星のうち5の評価

Jay has been extremely helpful and…

Jay has been extremely helpful and professional with a great sense of humour. Good to see that exceptional customer service still exist in this day and age. Well done Jay thanks again.

Regards,

Istvan Imre

2023年4月24日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Istvan,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Excellent costumer service!Jay is doing an amazing job and would…

Jay is doing an amazing job and would definitely recommend the shop to anyone who’s looking for excellent costumer service.
Thank you.

2023年4月24日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hi Beatrix,

Thank you for your review. It's always lovely to read such nice feedback. If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via Twitter at vodafone.uk/3nfdPyY.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Daniel was great

Daniel helped me completely - much appreciated . Him & Jay are at the Hempstead High st branch

2023年4月6日
自発的なレビュー
Vodafone UK - London Hampstead ロゴ

Vodafone UK - London Hampstead からの回答

Hey David. Thank you for your support and feedback. If you recently visited a store, please let us know the name of the store and we'd be happy to feed this back to David directly.

Thanks again,
Vodafone Social Media Team

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