Excellent help on renewing contract with NIKKI - Exceptional service and assistance by Nikki. Very happy to stay with Vodafone for another 2v years after visitb to the Muswell Hill Branch
企業が回答しました
211 Muswell Hill Broadway, N10 3RS London, GB
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Excellent help on renewing contract with NIKKI - Exceptional service and assistance by Nikki. Very happy to stay with Vodafone for another 2v years after visitb to the Muswell Hill Branch
企業が回答しました
Outstanding customer service. On both occasions I have needed help recently, Nikki has been not only tuned in and well informed but also a ray of sunshine. She totally eased my concerns and solved my... もっと見る
企業が回答しました
Ricky and Lyba went way beyond what they needed to resolve the problem. Vodafone reputation rests on these staff members do not lose them. Stop using AI the older generation need these young people to... もっと見る
企業が回答しました
I was absolutely surprise by Nikki's professionalism how swiftly she sorted everything. And what is the most important, she entirely acted in thr best interest of the client. I highly appreciate her... もっと見る
企業が回答しました
当該企業による記述
211 Muswell Hill Broadway, N10 3RS, London, 英国
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Excellent help on renewing contract with NIKKI -
Exceptional service and assistance by Nikki.
Very happy to stay with Vodafone for another 2v years after visitb to the Muswell Hill Branch

Vodafone UK - London Muswell Hill からの回答
I was absolutely surprise by Nikki's professionalism how swiftly she sorted everything. And what is the most important, she entirely acted in thr best interest of the client. I highly appreciate her assistance.

Vodafone UK - London Muswell Hill からの回答
The service in store from Ricky Nikki was excellent

Vodafone UK - London Muswell Hill からの回答
Ricky and Lyba went way beyond what they needed to resolve the problem. Vodafone reputation rests on these staff members do not lose them. Stop using AI the older generation need these young people to help us

Vodafone UK - London Muswell Hill からの回答
Outstanding customer service. On both occasions I have needed help recently, Nikki has been not only tuned in and well informed but also a ray of sunshine. She totally eased my concerns and solved my issues. I left a happier person twice! High praise for a lovely woman :) xx

Vodafone UK - London Muswell Hill からの回答
I’m on my 3rd email and second call from the Vodafone complaints department who continue to refuse to talk to me as I fail their
“verification “ As I have never been able to complete “verification” all the problems I had with my contract have never been resolved.
I believe Vodafone have used this verification process to hide a dreadful service. As far as I can see they have nothing in place to help customers outside of their verification policy.
A classic “catch 22”

Vodafone UK - London Muswell Hill からの回答
I was updating 5 monthly SIM deals for the whole family, which I thought would take ages, yet Nikki was incredible at multitasking, using 3 computers simultaneously to get them done. She was also super nice and very clear at explaining things. Amazing service!

Vodafone UK - London Muswell Hill からの回答
Nikki was super helpful, talked me through all my options and understood what I needed with cost ajd plan very well. I didnt feel pressured and she got me the best deal and phone colour. Great experience all round

Vodafone UK - London Muswell Hill からの回答
Super helpful. Able to sort out complex and misleading advice from an online agent

Vodafone UK - London Muswell Hill からの回答
Can not express enough how happy I am with Nikki. Absolutely fantastic. I normally go to the Brent Cross but from now on they’ll be seeing me more often here. She deserves a raise. I came in to discuss a billing query and being a pensioner she’s not helped me save money but also given me a plan with meets my needs.

Vodafone UK - London Muswell Hill からの回答
I was very happy with the way I was served by Lyba. I am happy with the deal Lyba and rafida gave and for the future I am going to come to the vodafone muswell hill store. The sellers were very very polite and nice.

Vodafone UK - London Muswell Hill からの回答
Fantastic service, would highly recommend the muswell hill store, all the staff is quick and very knowledgeable-
I was in at the same time as another customer who was rather aggressive with the girls in-store and they handled it professionally and efficiently inorder to keep the other customers comfortable- VODAFONE!!!! More should things should be put in place for your staff when it comes to aggressive or angry customers to protect your staff

Vodafone UK - London Muswell Hill からの回答
Maria was very good natured helpful and knowledgeable. Thank you!

Vodafone UK - London Muswell Hill からの回答
Nikki was excellent in every way. She ordered a new phone for me and spent a lot of time setting it up for me. Then she offered to see if she could reduce by direct debit - which she did but cutting it almost in half. Throughout she was very sensitive to my IT limitations and kind and quietly helpful over every aspect of this situation which would otherwise have been a nightmare for me. Thank you Nikki! Thank you Vodaphone!

Vodafone UK - London Muswell Hill からの回答
Today I went to Vodafone again, this employee Maria is a professional, she knows how to treat customers, she smiles and pays attention to customers besides me, today I saw how she treats other customers who were professional in their work.

Vodafone UK - London Muswell Hill からの回答
Worst store I’ve ever been to, after selling me 2x phones/contract when back to get assistance for the extra that came with one of the phones and was treated poorly and rudely by one of the staff in store have complained to the complaints department have had a reply which is unbelievable so will be taking it further avoid this store, no wonder the doors a locked

Vodafone UK - London Muswell Hill からの回答
⭐⭐⭐⭐⭐
I would like to express my sincere thanks to Maria and Rafida at Vodafone for their outstanding customer service. Both were incredibly helpful, professional, and patient throughout the entire process. They took the time to explained everything clearly, and went above and beyond to ensure that all my questions were answered.
Their friendly attitude and dedication to providing excellent service made the experience smooth and stress-free. It is rare to receive such high-quality customer care, and both Maria and Rafida are a credit to Vodafone.
Thank you for your exceptional support. Well deserved 5 star!

Vodafone UK - London Muswell Hill からの回答
After 4 months of trying to solve my mobile data issue, an amazing person Ibtihal in the Muswell Hill Vodafone store solved my problem in literally one minute! Thank you so much.

Vodafone UK - London Muswell Hill からの回答
I went into the Muswell Hill shop and Iby helped me. She was so efficient and helpful, I was blown away. I went into the shop because the online help was horrible and so slow but Iby saved me from looking for another carrier. I'll definitely seek her out when I need new phones.

Vodafone UK - London Muswell Hill からの回答
Nikki was very efficient snd very proffessional

Vodafone UK - London Muswell Hill からの回答
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