Vodafone UK - Sittingbourne レビュー 

195
TrustScore 5段階評価の5

4.9

88A High Street, ME10 4PH Sittingbourne, GB


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5つ星のうち5の評価

Really happy with my experience with Vodafone. The service was quick, smooth and professional, and the staff were friendly and helpful throughout. Everything was explained clearly and any questions I... もっと見る

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5つ星のうち5の評価

Sam was excellent and apologetic about Vodafone miss selling me a poor & inadequate 30gb plan & even wrote a complaint letter for me. Super service from Sam

企業が回答しました

5つ星のうち5の評価

My elderly friend recently widowed has had multiple problems with her SIM card and moving house she struggled with talking to the phone help line We went to the Sittingbourne store and were met by... もっと見る

企業が回答しました

5つ星のうち5の評価

Took out a new contract on a phone and was able to get an amazing deal that was exactly what I wanted. The customer service was exceedingly above and beyond, and made moving over from a different prov... もっと見る

企業が回答しました


企業情報


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  • 88A High Street, ME10 4PH, Sittingbourne, 英国

4.9

優良

TrustScore 5段階評価の5

195件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(195)

過去12か月のレビュー数: 42,866

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5つ星のうち5の評価

Sam!

Sam was excellent at his job .
Really went above and beyond to help me choosing my new phone and sorting my data out . Would highly recommend Sam to my family and friends.

2024年4月10日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Jackie,

This is a great review for Sam. Thanks for taking your time to share. It's lovely to hear this feedback for Sam.

If you ever need any help, please reach out to us by dropping a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Ross was very helpful and made sure my…

Ross was very helpful and made sure my phone was up and running by the time I left the store.

2024年4月4日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Denise, That's great to hear, I'm glad Ross was so helpful! I hope you're loving your new phone!
Thanks, The Vodafone Social Media team

5つ星のうち5の評価

Efficient Service

Very efficiently dealt with and the whole process explained to me

2024年3月28日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Jane,

It's great to hear about your recent experience and feedback. Thanks for your review.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Very helpful

Stephanie was very professional and knowledgeable. Thank you

2024年3月15日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi there,

Thanks for your feedback! It's great that you had such a positive experience with Stephanie.

If you ever need our help, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY
Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Steph helped me with my upgrade today

Steph helped me with my upgrade today. Great advice , very friendly whilst being professional. Explained everything to me . Very pleased .

2024年3月1日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Timm,

Thanks for the lovely review and fantastic support for Steph.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful!

Ross and his team were very helpful in helping my partner and I upgrade our phones as it come to light we were ripped off by another store.

Cannot recommend highly enough.

2024年2月24日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Shane,

Thanks for taking the time to leave a review, it’s really appreciated. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Sam was incredible and extremely…

Sam was incredible and extremely helpful and he resolv3d the issue that I had

2024年2月20日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Heidi,

Thanks for your kind words and taking your time to share the experience in store with Sam.

We're here to help if you do need anything else in the future. You can message us either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Sam was really helpful with assisting…

Sam was really helpful with assisting me with my new contract and went above and beyond to ensure I could keep my number, thanks for all your help!

2024年2月8日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Megan,

This is a great review for Sam. Thanks for taking your time to share. If you need any help in the future, please message us via Facebook PM: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Excellent customer service today …

Sam was very helpful and got me good deals on broadband and a iPad .
And sorted some things out on my large account with you .

2024年2月8日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Jane,

Thanks for your review for Sam. If you ever need any help with your Home Broadband, we've a dedicated tool here: https://vodafone.uk/2krM6Lw - this will help to run tests on your line and connect you to an agent if needed.

Thanks again,
Vodafone Social Media team

5つ星のうち5の評価

Steph at the Vodafone store was very…

Steph at the Vodafone store was very helpful with sorting my my Vodafone app problem.

2024年2月7日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Richard,

We appreciate your feedback and kind words about Steph. If you ever need further help, don't hesitate to pop our team a message on:

Facebook - vodafone.uk/3lCYUxW
X (formally Twitter) - vodafone.uk/3LXh2xl
Instagram - https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Better opinion of vodaphone now

Steph was very helpful and answered all my questions honestly and gave some great advice. I would recommend going to talk to her in sittingbourn store if you need phone advice. She has given me a better view on vodaphone for sure.

2024年2月2日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey there,

Thanks for letting us know what an amazing job Steph did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

Came into store a few days ago

Came into store a few days ago , heard the staff swearing and using derogatory language. I even heard a racist term which I dare not repeat. It made me feel sick as I’m mixed race. This can’t be tolerated!

2024年1月18日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Joyce,

This is really upsetting and disappointing to hear and we absolutely want to investigate this further to make sure it is handled swiftly and appropriately.

So we can do this, please come and get in touch with my team via Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY so we can take some more details from you.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Sittingbourne Vodafone - Amazing!

Both colleagues in the Sittingbourne branch that I spoke to - Sam and Stephanie - were extremely helpful in upgrading my iPhone and contract, also saving me money in the long run. Amazing staff…definitely need some kind of commendation!

2024年1月16日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Antony,

Thanks for taking your time to share these kind words for Sam and Stephanie.

We're here to help if you need anything. You can reach us by dropping us a message either on Facebook using: vodafone.uk/3K1e4GB - X (formerly Twitter): vodafone.uk/3nfdPyY or Instagram via Vodafone UK

All the best,
Vodafone Social Media team

5つ星のうち5の評価

Staff at Vodaphone were extremely…

Staff at Vodaphone were extremely helpful and efficient in helping a very non-savvie phone user to navigate my new phone. They transferred everything over to my new phone and talked me through how to use my new phone. It was totally painless!

2024年1月11日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Sally,

This is really great to hear, thanks for the feedback and support!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Samuel was very helpful

Samuel was very helpful, patient and understanding. He was very efficient and made me feel confident with my purchases today.

2024年1月11日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Anne,

Thanks for letting us know what an amazing job Samuel did at getting everything sorted for you!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Shaun was helpful and transferred all…

Shaun was helpful and transferred all of my data which I couldn’t do alone.

2024年1月11日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Steven,

Thanks for the lovely review and fantastic support for Shaun.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service!!

I was served by Sam who helped me bring my number over from my old contract with 02 to a new one with Vodafone which he sold to me at such a great price! What a lad!

2023年12月18日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Jeremy,

Thanks for reviewing and sharing this great feedback for Sam.

If you ever need any help feel free to reach out to us via Facebook: vodafone.uk/3lCYUxW X: vodafone.uk/3LXh2xl or Instagram: https://ig.me/m/vodafone

Thanks, Vodafone Social Media Team

5つ星のうち5の評価

Sam was helpful

Sam was helpful.
Supportive and went above and beyond to tey and solve mynissue that has been ongoing for around 1 year

2023年12月13日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hey Clare,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/3K1e4GB or via X (formerly Twitter) at vodafone.uk/3nfdPyY

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very friendly and knowledgeable

2023年12月10日
自発的なレビュー
Vodafone UK - Sittingbourne ロゴ

Vodafone UK - Sittingbourne からの回答

Hi Benjamin,

Thank you for your review. If you ever need anything, please reach out to the Social Media team through Facebook http://vodafone.uk/3K1e4GB or X @VodafoneUK.

Thanks,
Vodafone Social Media Team

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