Sanj and Ketan were more than accommodating. We weren’t sure what to get phone and plan wise but Sanj talked us through the differences. We left the shop satisfied we had bought the right plan and new... もっと見る
企業が回答しました
93 High Street, TW18 4DP Staines, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Sanj and Ketan were more than accommodating. We weren’t sure what to get phone and plan wise but Sanj talked us through the differences. We left the shop satisfied we had bought the right plan and new... もっと見る
企業が回答しました
Sanj & Mourya were absolutely amazing! I just moved to the UK. Day 1 and they got me connected with fiber broadband and mobile service! I couldn’t be happier. And at an amazing rate. Great location he... もっと見る
企業が回答しました
I would really reccomend this branch in Staines, Sanj helped me close my account and gave me good information regarding options of using broadband while in between moving houses. He was patient, kind... もっと見る
企業が回答しました
I just visit a week before (Vodafone Staines) regarding SIM plan,Mr. Sanj gives me a lot of suggestions and better options to choose. He also tell me some more promotions just like insurances,broadban... もっと見る
企業が回答しました
当該企業による記述
93 High Street, TW18 4DP, Staines, 英国
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Visited the Staines store today, needed to upgrade my phone contract and I was assisted by 2 lovely men named Akash and Sanj. They portrayed great customer service skills and made my phone upgrade nice and easy.
They were clear and polite

Vodafone UK - Staines からの回答
Akash and sanj have been amazing with there service

Vodafone UK - Staines からの回答
Had a lovely man called Swayem assist me in taking out a sim only contract. He was polite, well mannered, friendly, proactive, a good listener and very helpful. He answered all my questions without hesitation being a new customer to the company I felt valued. He went up and beyond to help me with my specific contract needs. He also helped me get a great deal, everything was very well explained, clear and concise. We also had a little chat which was nice being in customer service myself. His colleague Akash was also lovely and friendly. I deffo recommend this branch of Vodafone.

Vodafone UK - Staines からの回答
Always get the best service in the Staines branch from all the guys working there. Today Sanj served me and was amazing sorting out plans, upgrades and some other issues we had with the network. Thanks again to all in this shop.

Vodafone UK - Staines からの回答
Very easy experience , explained everything in detail and answered all questions! Nice man, thank you.

Vodafone UK - Staines からの回答
Swayem helped my fiancé and I in the Staines branch today. He was very helpful and professional. We walked out with a deal for her new iPhone.

Vodafone UK - Staines からの回答
IF I COULD’VE GIVEN A SCORE OF 0 THEN I WOULD’VE. VODAFONE HAVE BEEN EXTREMELY UNPROFESSIONAL WITH ME AND HAVE TREATED ME SO DISGUSTINGLY!!!! I AM SO APPALLED !!!!
I HAVE BEEN A CUSTOMER WITH VODAFONE SINCE 2020 (PAYG) I WAS THEN CONTACTED BY THEM TO TURN IT INTO A SIM ONLY CONTRACT WHICH I AGREED TO. THEY THEN ASKED ME IF I WANT TO TAKE OUT ANOTHER LINE SO I AGREED TO ALSO TAKE OUT BROADBAND WITH VODAFONE. SO NOW CURRENTLY HAVE 2 CONTRACTS OUT WITH VODAFONE, UNDER MY MY NAME.
ON 03/12/23 I RANG 191 AND I SPOKE TO AN ADVISOR CALLED ‘AYMAN’ EXPLAINED TO HIM THAT I HAVE MOVED ADDRESS THEREFORE I NEED MY WI-FI MOVED AND SET UP AT THE NEW ADDRESS. HE SAID THIS WAS FINE AND BOOKED ME IN FOR THE 15/12/2023. THEN PUT ME THROUGH TO ANOTHER TEAM WHO THEN TOLD ME THEY CANNOT COMPLETE THE MOVE DUE TO A TECHNICAL ERROR ON THEIR SIDE. APPARENTLY ITS SHOWING THAT I HAVE MULTIPLE ACCOUNTS WHICH NEED TO BE MERGED TOGETHER IN ORDER TO COMPLETE THE MOVE. I SHOULD ONLY HAVE 1 ACCOUNT AS I AM THE ONLY PERSON WHO IS ON BOTH CONTRACTS. AFTER THIS I WAS PUT THROUGH TO AN ADVISOR NAMED ‘MELLISSA’ WHO PUT ME ON HOLD FOR OVER AN HOUR ONLY TO TELL ME THAT THEY STILL HAVEN’T SORTED THE ISSUE AND THEY I WILL GET A CALL BACK WITHIN 24HRS WHEN THE ACCOUNTS ARE MERGED. NOBODY CALLED ME SO I CALLED BACK ON THE 4/12/23 ON THE PHONE TO VODAFONE FROM 4PM - 10PM BEING PASSED AROUND FROM AGENT TO AGENT WITH NO LUCK. I SPOKE WITH AN AGENT CALLED ‘LAYLA’ SHE ALSO PROVED TO BE UNHELPFUL.
SINCE VODAFONE CANT PROVIDE THE SERVICE I REQUIRE DUE TO THEIR OWN INCOMPETENCE I WOULD LIKE TO CANCEL BOTH OF MY CONTRACTS FREE OF CHARGE WITHOUT HAVING TO PAY THE REMAINDER OF THE CONTRACT. I WANT TO MOVE TO ANOTHER COMPANY WHO KNOW HOW TO TREAT THEIR CUSTOMERS PROPERLY. THIS IS DISGUSTING!!!!!!!!!!!!
I RAISED THE 1ST COMPLAINT ON 3/12/23 AND THEY HAVEN’T SORTED THE ISSUE. I WILL BE GOING TO WATCH DOG ANS SOCIAL MEDIA AS I HAVE OVER 1 MILLION FOLLOWERS ON INSTAGRAM I WILL BE TAGGING VODAFONE AND SHARING MY EXPERIENCE WITH THEM.
URGENT ACTION REQUIRED!!!!

Vodafone UK - Staines からの回答
Changed from payg to contract. Smooth easy process in store. Brilliant service! Thankyou

Vodafone UK - Staines からの回答
Very friendly and excellent service, would definitely recommend.
Ask for Sanj

Vodafone UK - Staines からの回答
Very helpful, kind and generous. Would recommend to friends and family. Always on hand and ready to help. Served by: sanj and Mike. Staines is so much better than Slough

Vodafone UK - Staines からの回答
The best team in town, love their energy and service. Thanks Sanjeev and team!!

Vodafone UK - Staines からの回答
Everyone is very friendly and especially Sanj
He is very helpful. Very pleased with their service

Vodafone UK - Staines からの回答
Amazing experience with akash made the process nice and easy.

Vodafone UK - Staines からの回答
Got excellent and reliable service from Sanj. I highly recommend this store and in particular Sanj.

Vodafone UK - Staines からの回答
The staff were very helpful and playful.
Spent a lot of time explaining everything and ensuring we understood all the terms and conditions

Vodafone UK - Staines からの回答
Sanj is your guy to go to. He sorted me out with the best possible deal he could.
Great customer service!!!

Vodafone UK - Staines からの回答
Great experience! Sanj was really helpful and explained how to upgrade my husbands phone and get a new SIM card contract for my son.
I was definitely recommend Staines Vodafone for any phone issues you have. Thank you!

Vodafone UK - Staines からの回答
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