Joey was extremely helpful and knowledgable when I made enquiries about a new phone. She also saved me some money on my home broad band and a new phone case. Joey made the experience so much better th... もっと見る
企業が回答しました
所在地
所在地を変更8 King Street, TR1 2RA Truro, GB
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レビュアーのコメントを見てみましょう
I visited Truro Vodaphone shop to replace my old phone. Joey was most helppful and advised me not only what would be a good phone but also recommended a pricing package. When the phone arrived a few... もっと見る
企業が回答しました
Aaron, the manager, was amazing. He listened to my issue and then put me under the very capable hands of Megan (the lady with the lovely wolf tattoo). She sorted out my issue and I was able to leave t... もっと見る
企業が回答しました
Jack, Sam and Joey were most helpful with the purchase of my new phone. They all explained everthing thoroughly and helped me understand points that I was uncertain of. Joey helped to transfer all dat... もっと見る
企業が回答しました
企業情報
Vodafone UK - Truro について
当該企業による記述
連絡先
8 King Street, TR1 2RA, Truro, 英国
4.9
優良
355件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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この企業を閲覧した人は、以下の企業も閲覧しています。
joey was amazing quick service
joey was amazing quick service, very helpful and attentive got me my new phone very quickly and and helped do the transfer
2026年3月31日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Chloe,
Thanks for the lovely review and fantastic support for Joey .
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Maddie was extremely helpful and sorted…
Maddie was extremely helpful and sorted the problem with my phone . She was very understanding and extremely helpful.
2026年3月29日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Clive,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Welcoming and knowledgeable staff
Visited Truro store today to renew contracts. On arrival I was welcomed by the store manager and directed to Madeline who listened to my requirements and searched for the best available offer. All staff made myself and my dog welcome. The entire process only took a few minutes. Great service from the Truro team.
2026年3月25日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey there,
Thank you for the wonderful review. It's a pleasure to receive such kind comments about Madeline.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Great experience with Joey
Great experience with Joey. Sorted a new contract at a much better price. Many thanks for your help Joey :)
2026年3月21日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Chris,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Joey was fantastic
Joey was fantastic. She made sure I got the best deal. She was very helpful.
2026年3月20日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Penny,
This is really lovely to hear, thanks for the review!
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl
Thanks again,
Vodafone Social Media Team
Vodafone UK - Truro からの回答
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Truro からの回答
Hey Matthew,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Truro からの回答
Hey Connor,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Very helpful got everything I needed…
Very helpful got everything I needed very polite and knowledgeable
2026年3月13日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Joshua,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Saved the day
Saved the day. Much better talking to l real person. Jack from the Truro branch was extremely helpful.
2026年3月13日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Thank you jack and Chloe much…
Thank you jack and Chloe much appreciated your help
2026年3月11日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Upgraded to the new Samsung S26 with…
Upgraded to the new Samsung S26 with Aaron the store manager. Excellent service. Thank you.
2026年3月8日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
In the Truro shop I paid 10…
In the Truro shop I paid 10 pounds...told to wait an hour for it to activate. It never did. Went back the next day no one would help me. Told me to purchase another voucher. The short rude female there actually told me to leave the store. I had said very calmly that I would not pay for another voucher...they had lost my original one. She said because she was short and my wife and I are tall that she felt intimidated and we had to leave. I will request my bank to refund this as it is a fraudulent charge. In the past 25 years of world travel I have never been treated so badly. I will post on social media and take further action until this useless employee is gone.
UPDATE -
I rang Vodafone and told my story of difficulty getting my data on my phone. The female was so incredibly polite and helpful and got my data onto my phone. Something the people at the Vodafone shop in Truro refused to help me with and were incredibly rude. After more than 25 years of travel (I am from Australia) and needing sim cards every time my wife and I come to Europe which is about twice a year I thought I would never use Vodafone again. Thanks to the very helpful people on the phone I will in the future.
cheers
2026年3月4日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Terrell,
Hi Raymond,
Thank you for taking the time to share your experience. We’re very sorry to read what you’ve described, as this is not the level of service or conduct we expect from our retail teams.
Being asked to leave a store under the circumstances you’ve described is not acceptable, and we fully understand why this has left you feeling frustrated and upset.
We want to be clear that Vodafone does not tolerate rude, dismissive, or inappropriate behaviour from our staff, and allegations of intimidation being incorrectly attributed to customers are taken very seriously. This is something that needs to be reviewed formally by the appropriate team.
You can call our team on 191 from a Vodafone mobile or 03333040191 from a non-Vodafone mobile between 8am and 8pm or use webchat through this link: https://www.vodafone.co.uk/paymcd. Alternately you can contact our Social media team via Facebook at http://vodafone.uk/3lCYUxW or on Instagram at https://ig.me/m/vodafone
Thanks,
Vodafone Social Media Team
Broadband help
Came is as I have a problem my home broadband. Spoke to Matt who advised the best route to take to resolve my issue! Always very helpful when I visit
2026年3月3日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Thomas,
Thanks for the lovely review and fantastic support for Matt.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
A highly personable helpful and very…
A highly personable helpful and very technical person called Jack who intuitively understood that as an older person I felt embarrassed to ask for help- and was just great!Thankyou an excellent experience.
2026年2月28日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Anna,
Thanks for the lovely review and fantastic support for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone
Thanks again,
Vodafone Social Media Team
Vodafone UK - Truro からの回答
Hey Mark,
Thank you for your review. It's always lovely to read such nice feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.
Thanks again,
Vodafone Social Media Team
Phone upgrade
I had just had my phone service upgraded with Jack. Very good experience. He completed my data transfer and helped me through the whole process.
2026年2月19日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Janine,
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Great customer service
Great customer service, very friendly and knowledgeable staff. Jack was awesome and explained all the options to us so we knew exactly what we were getting.
2026年2月10日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Alex,
Thank you for your review. It's always lovely to read such nice feedback for Jack.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
Vodafone UK - Truro からの回答
Hey dominic
This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2
Thanks again,
Vodafone Social Media Team
Brilliant service
Joey was brilliant in helping me decide which phone was right for me during my recent upgrade. Would highly recommend the Truro branch store.
2026年2月9日
自発的なレビュー
Vodafone UK - Truro からの回答
Hey Aiden,
Thanks for the lovely review and fantastic support for Joey.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.
Thanks again,
Vodafone Social Media Team
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