Vodafone UK - Tunbridge Wells レビュー 

318
TrustScore 5段階評価の5

4.9

16 Calverley Road, TN1 2TB Tunbridge Wells, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Super knowledgeable, kind and helpful team. Frustratingly I had lost my phone abroad which made everything more complicated than normal with re-issuing my SIM. Paolo, Alex and Yameen were incredibly... もっと見る

企業が回答しました

5つ星のうち5の評価

I went into Vodafone because I was having some issues with apps on my phone, a gentleman called Diogo helped me. He was so patient and fixed the problem before I left.

企業が回答しました

5つ星のうち5の評価

i went to the store last week thursday for help trying to get back into my gmail after i lost access to my playstore account. i spoke Alex about it and he had it sorted out in less than 15 mins. frien... もっと見る

企業が回答しました

5つ星のうち5の評価

Dan was helpful and thorough and explained everything really well. He got us up and running with phone contracts (including transferring our numbers which was slightly complicated!) as well as new br... もっと見る

企業が回答しました


企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - Tunbridge Wells について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 16 Calverley Road, TN1 2TB, Tunbridge Wells, 英国

4.9

優良

TrustScore 5段階評価の5

318件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(318)

過去12か月のレビュー数: 39,826

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Amadeo helped me with connection on ipad

2026年3月12日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Darren,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Thanks so much good service and helpful…

Thanks so much good service and helpful
Thanks Harvey

2026年3月3日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Wesam,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Harvey helped us again with a mistake…

Harvey helped us again with a mistake on the billing of the broadband contract.

2026年3月3日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Zaid,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Harvey

Harvey, super personable. Super Knowledgeable and sorted 2 of my issues and sorted my broadband new deal ! Great service as always for Tunbridge Wells

2026年3月3日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 and Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Saf’s Wonderful experience

Saf, you are a wonderful salesman. Thanks so much for uour service and plan with low price. 🤩

2026年2月28日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Tang,

Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Mr Saf is very helpful

Mr Saf is very helpful, thanks so much

2026年2月28日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Gary,

Thanks for the lovely review and fantastic support for Saf.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Saf brilliant service very helpful new…

Saf brilliant service very helpful new phone today fast process brilliant guy

2026年2月28日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Marcel,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Saf was great help!

2026年2月28日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Andy, ​

Thanks for the lovely review and fantastic support for Saf. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

5つ星のうち1の評価

If I could give zero stars

If I could give zero stars, I would.

I have been without internet for the last two weeks, and despite multiple calls, nothing has been resolved. Every time I contact customer service, I’m told the same thing: “We will update you.” But no update ever comes, and no real action is taken.

Today was the worst experience yet. I was on the phone for 51 minutes, and the advisor still couldn’t find or solve the issue. She couldn’t even complete basic troubleshooting for my number. After nearly an hour on the call, I was left exactly where I started — with no solution and no internet.

The most frustrating part? I have three SIMs and mobile contracts with them and pay over £180 per month. For a customer paying that much, the level of service is shocking. There has been zero compensation, zero urgency, and zero accountability.

Two weeks without internet is unacceptable. Keeping customers on long calls without resolving anything is unacceptable. Promising updates and never delivering is unacceptable.

This has been an extremely disappointing experience, and I expected far better service for the amount I pay.

Avoid if you value your time and money.

2026年2月27日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Abdul,

I’m really sorry to hear about the issues you’ve been facing with your internet service over the last two weeks. I completely understand how frustrating and stressful this must be, especially when you're paying over £180 a month and relying on your connection.

From what you've described, it’s clear that you haven’t received the level of support or urgency you should expect. Long call waits, repeated troubleshooting with no resolution, and a lack of updates are absolutely not the experience we want for our customers, and I sincerely apologies for the inconvenience caused.

Two weeks without any internet service is unacceptable, and I appreciate how much this has impacted you—especially with multiple SIMs and contracts registered under your account. You deserve timely communication, meaningful action, and proper accountability from our side.

If you’re still without connection, please reach out to the Technical team again on 0333 304 0191 or via Live Chat here: vodafone.uk/2LCJiTm so they can re-investigate the fault and work toward a fix as soon as possible.

If you’d like this to be raised as an official complaint, and you’ve already spoken with the Technical Team but haven’t received the resolution you needed, please contact my team directly on Facebook at vodafone.uk/2Fpnah2. We’ll be able to look into this further, escalate it if needed, and ensure the matter is addressed properly.

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Really helpful

Really helpful. Diogo was very patient and knowledgeable

2026年2月26日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Deborah,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Very helpful Diogo very easy to get…

Very helpful Diogo very easy to get sorted

2026年2月26日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hi Keith,

Thank you so much for your wonderful review and the amazing support you’ve shown for Diogo —it truly means a lot to us!

If there's ever anything you need, please don't hesitate to reach out to our Social Media team. You can find us on Facebook at vodafone.uk/2Fpnah2 or at vodafone.uk/3LXh2xl.. We're always here for you!

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Brilliant Diogo as very helpful!

Brilliant Diogo as very helpful!

2026年2月26日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Claire,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

What a stroke of luck that lovely…

What a stroke of luck that lovely Jordan was in the TW store when I popped in today! Welcoming, polite, knowledgeable and professional, I could not have wished for a better service. Thank you for your sweet patience, Jordan x

2026年2月24日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Jill,

Thank you for the wonderful review. It's a pleasure to receive such kind comments about Jordan.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Jordan is amazing and helpful

Jordan is amazing and helpful. I love his help very much.

2026年2月24日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Andy,
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Paolo is Numero uno!

2026年2月9日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Boris,

This is really lovely to hear, thanks for the review!

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Saf was great help

Saf was great help, appreciate the amazing service

2026年1月29日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Matthew,

This is fantastic to hear! We really appreciate the feedback.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Diogo

Diogo, help me with my new sim card.
Amazon service
Thank you Diogo

2026年1月29日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Juliana,

Thanks for the lovely review and fantastic support for Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Saf was great help would recomendo hit…

Saf was great help would recomendo hit service to others. Obrigado!!!

2026年1月29日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Gessi,

Thanks for the lovely review and fantastic support for Saf.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

We were served today by Diogo…

We were served today by Diogo everything was made easy as it should be.
He was very attentive and answered every question. I was in no doubt this was the place I was meant to be for my phone and broadband.

2026年1月26日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey Lance
 
This is fantastic to hear! We really appreciate the feedback.
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great customer service

Diogo help me set up my phone, very helpul. 5 starts to Diogo

2026年1月26日
自発的なレビュー
Vodafone UK - Tunbridge Wells ロゴ

Vodafone UK - Tunbridge Wells からの回答

Hey There,

Thanks for the lovely review and fantastic support for Diogo.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

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