Vodafone UK - York レビュー 

421
TrustScore 5段階評価の4.5

4.5

29/30 Parliament Street, YO1 8RS York, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I came in in a fluster on a Friday evening 45 mins before closing, after my phone had given up on reading its SIM card and i had a big journey ahead. The staff were very patient with me and took care... もっと見る

企業が回答しました

5つ星のうち5の評価

Hannah was the best sales person I have ever met in Vodafone ( I have been with VF for 20 years … & not always been complimentary). However, Hannah put all that right. She was extremely amazing with m... もっと見る

企業が回答しました

5つ星のうち5の評価

Hannah from Vodafone in your was wonderful. She was respectful knowledgeable and human. She gave me the time and space to make decisions. She didn’t assume knowledge. She was a breath of fresh air! Th... もっと見る

企業が回答しました

5つ星のうち5の評価

Jay at the York store was helpful and friendly. He gathered information to help me decide what to do and quickly resolved a problem with my phone. I had been considering switching providers but afte... もっと見る

企業が回答しました


企業情報

  1. 移動体通信事業者
  2. 携帯電話販売店
  3. インターネット プロバイダー
  4. 電話・インターネット サービス
  5. テレコミュニケーション サービス プロバイダー

Vodafone UK - York について

当該企業による記述

Explore the latest technology at Vodafone, where you'll find cutting-edge mobile phones and discover all our best offers and promotions in one place including; Sim Only, Broadband, Tablets, Smart Watches and beyond.
Visit Our Website Help & Support Mobile Phones Sim Only Broadband Tablets & Laptops Smart Watches

連絡先

  • 29/30 Parliament Street, YO1 8RS, York, 英国

4.5

優良

TrustScore 5段階評価の4.5

421件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

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4.5

すべてのレビュー

(421)

過去12か月のレビュー数: 39,680

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5つ星のうち5の評価

Great customer service

Visited the York store to upgrade my son’s phone, we were served by Hannah who was very helpful and friendly and sorted everything that we needed. Hannah pointed out that an upgrade on my plan was also available and whilst I didn’t feel I needed a new phone she found me a new plan that was a good deal for me.

2026年1月2日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Elizabeth,
 
This is really lovely to hear, thanks for the review!
 
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Great Service. Called into theYork branch yesterday to…

Called into theYork branch yesterday to ask advice on upgrading from PAYG. Hannah was very helpful in understanding my requirements and then finding me a great deal. The process was straightforward and Hannah made it simple and easy. Would thoroughly recommend visiting this branch, thank you.

2026年1月2日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Laura,

Thanks for the lovely review and fantastic support for Hannah.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Efficient service!

Was very busy in store today and needed to wait in a queue, however this lovely girl was getting through lots of customers and sorted out my issue very efficiently. I even got an upgrade which is something i thought would be too expensive for me, but she found a good deal. Her name was Sally and as I was leaving I told the other customers that she was a star!

2026年1月2日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Nat,

Thanks for the lovely review and fantastic support.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Hannah made my visit to the York branch…

Hannah made my visit to the York branch worthwhile!
Having had a very unsatisfactory previous visit was pleased to receive first class service from Hannah. She knows her stuff and is polite, friendly, approachable and loves parsips!

2025年12月14日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Hannah at the York branch was very…

Hannah at the York branch was very helpful at sorting me a new phone out at a better deal than I was on

2025年12月20日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Martin,

Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

WiFi 7 is a nightmare

WiFi 7 is a nightmare. My brand new Honour Magic V3 isn't compatible with it so now I spend most the time using my mobile data.

All the solutions in the router settings don't work. Even the dedicated 5ghz and 2.4ghz networks still run on wifi 7.

So now I'm stuck with useless broabad

2025年12月16日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Ward,

I am sorry to hear that you have been experiencing issues with your broadband speeds I appreciate how frustrating this can be.

Please reach back out to the Broadband teams by calling 0333 304 0191 or speak to them via LiveChat here: vodafone.uk/2LCJiTm

If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2



Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

So helpfull loads of patience foe me…

So helpfull loads of patience fir me and clear explanation of everything thank you so much Hannah

2025年12月16日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Thika,

This is fantastic to hear! We really appreciate the feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

No broadband from last 2weeks spend 10h…

No broadband from last 2weeks spend 10h on phone and ....steel no broadband

2025年12月5日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Anna,

We sincerely apologize for the problems you've faced with our service. We assure you that our customers are out topmost priority.

This is not the experience we want to provide, and we regret any inconvenience it has caused. We take this issue you've faced very seriously and address it internally to ensure it does not happen.

We definitely don't want you to have a bad experience. You can reach out to the Broadband team to check for further details by calling 0333 304 0191 or chatting with them via LiveChat here: http://vodafone.uk/2LCJiTm.

Thanks,
Vodafone Social Media Team

5つ星のうち1の評価

Failed Broadband Connection Over & Over Again…

If I could have given them zero stars I would. Tried to move my broadband from Sky to Vodafone unsuccessfully. Orders have failed and cancelled over 4 times, I have 3 routers at my property in which none can be activated through my ONT. We have no Wi-Fi in the property currently and all the help we get is we can re-place the order for you with no explanation to the previous issue. I would avoid at all costs and not listen to any advise they give. We were recommended to cancel our Sky subscription to only be let down repeatedly. One of the worst providers I have ever encountered. Feel extremely let down and angry with the experience!

2025年12月13日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey James,

We’re really sorry to hear about the issues you’ve faced moving your broadband to Vodafone. We completely understand how frustrating this must be, especially after cancelling your previous service. This isn’t the experience we want for our customers.

If there's anything at all you still need help with, please come chat to my team on Facebook at vodafone.uk/2Fpnah2

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

I’ve been with this company for 25 yrs…

I’ve been with this company for 25 yrs and they are usually very good but just lately they’ve become lazy and think they can threaten you with crap like putting you on calls only cause you pay a day late . Well wake up vodaphone there are loads of other mobile companies out!!!!!!so sort your bloody selfs out or I’m off to Tesco ?? U might think ur the best out there but ur not start reading some of your reviews you have become big rich and greedy like most other companies wake up!!!!!!!!!

2025年12月1日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hi Cealwyn,

Thank you for being with us for 25 years, we truly appreciate your loyalty and the trust you’ve placed in us over the years. We’re sorry to hear about your recent experience and understand how frustrating this situation must feel.

We never want our customers to feel threatened or undervalued. Our intention is always to keep services running smoothly, and we’ll review the process you mentioned to ensure it’s fair and clearly communicated. Your feedback is important, and we’ll share it with the relevant teams to make improvements.

If you’d like, please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.

You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2 or via X at http://vodafone.uk/3LXh2xl

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Thank you to Hannah

Thank you to Hannah! Our christmas angel! So helpful and very knowledgable.

2025年11月23日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Natalie,

Thanks for the lovely review and fantastic support for Hannah.
If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Luke was amazing

Luke was amazing, such a great member of the team. Went the extra mile to sort out our business contract renewal.
Thanks Luke

2025年12月5日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Ros,

Thanks for the lovely review and fantastic support for Luke.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Hannah was very helpful

Hannah was very helpful, bright and willing to go the extra mile. She's definitely an asset to the branch.

2025年12月4日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey David,

Thanks for the lovely review and fantastic support for Hannah.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 or via X at vodafone.uk/3LXh2xl

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Hannah in the Vodafone shop in York…

Hannah in the Vodafone shop in York solved a tricky technical problem arising out of criminals hacking into my Vodafone account on my iPhone. She restored system integrity and everything now working satisfactorily. Well done Hannah and Thankyou Vodafone. ( I’ve been a customer for over 20 years and will be staying) ……..

2025年11月29日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Mr John Bridgeman,

Thanks for the lovely review and fantastic support for Hannah.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Hannah and Edward were great

Hannah and Edward listened to what we wanted and worked tirelessly to find the best fit that they could for us. They were cheerful and professional throughout

2025年11月22日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Karen, ​

Thanks for the lovely review and fantastic support for Hannah and Edward. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

5つ星のうち5の評価

Nick general store manager

Nick the store manager was the guy that looked after me in upgrading my phone, wow! What a guy. So friendly and helpful, going above and beyond to make sure I was happy with my new contract and phone. This is definitely the type of customer service I like, he is a credit to Vodafone. Well done sir! Well done.

2025年11月25日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Carl,

Thank you for your review. It's always lovely to read such nice feedback.

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2.

Thanks again,
Vodafone Social Media Team

5つ星のうち1の評価

dont get a contract with wodafone …

after sendind my messages for 45 mins to vodafone ref tana who could not help me , i have been waiting for my free gift or £135 and not got it , i have paid over £160 in for my internet , witch thay should have sent me a long time ago , KEEP WELL AWAY FROM VODAFONE

2025年11月25日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hello John,

I'm really sorry to hear our customer service didn't meet your expectations. We strive to be helpful, and this isn't the experience we want for you.

Please reach out to us with more details so we can understand what happened and make things right. You can speak with our LiveChat Advisors - vodafone.uk/2LCJiTm or give us a call on 191 from your Vodafone mobile or 0333 304 0191 from your landline or any other network provider.

You can also chat to my team on Facebook at http://vodafone.uk/2Fpnah2

Thanks,
Vodafone Social Media Team

5つ星のうち5の評価

Helpful and friendly

We had a complicated situation trying to renegotiate contracts for four different phones (ours and our children’s). Hannah immediately understood what we were trying to achieve and came up with helpful solutions to save us money on our overall bill. She was friendly and we felt confident that she finding us the best solution.

2025年11月22日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Helen,

Thanks for the lovely review and fantastic support for Hannah.

If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone.

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Miko was Everything vas great about them

Miko was Everything vas great about them

2025年11月22日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Onur,

Thanks for the lovely review and fantastic support for Miko.
If you ever need anything, please reach out to the Social Media team through Facebook at http://vodafone.uk/2Fpnah2 or via Instagram at https://ig.me/m/vodafone

Thanks again,
Vodafone Social Media Team

5つ星のうち5の評価

Hannah was so helpful and friendly

Hannah was so helpful (unlike the man from curry’s) she was kind and got us the best deals possible. She was very friendly and happy, always in a good mood. I couldn’t of had a better person.

2025年11月22日
自発的なレビュー
Vodafone UK - York ロゴ

Vodafone UK - York からの回答

Hey Beth, ​

Thanks for the lovely review and fantastic support for Hannah. ​

If you ever need anything, please reach out to the Social Media team through Facebook at vodafone.uk/2Fpnah2 ​via Instagram at https://ig.me/m/vodafone



Thanks again, ​

Vodafone Social Media Team

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