Tech support has improved dramatically over the past few years. It used to be that a support request would take days - especially over weekends. Now, it's being addressed within a couple of hours or o... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The service and support I get from vps.net could serve as an example for may others in their field. Quick response to technical or business questions and reliable operation of my services. Great partn... もっと見る
I needed to access our DNS servers to install a TrueShield by a third party security service. I submitted a case with VPS.net for instructions to locate the DNS Server. In less than minutes, we... もっと見る
企業が回答しました
As the ticket progressed the support person took less and less responsibility for the challenge at hand. To the point of becoming argumentative. My entire setup was ordered and configured as per yo... もっと見る
企業が回答しました
企業情報
当該企業による記述
VPS.net is the original VPS cloud, providing high availability VPS web hosting to customers in the UK and USA.
連絡先
VPS.NET, 517 W. 100 N. SUITE #225, PROVIDENCE, , UT 84332, Utah, 米国
- +1-435-213-2498
- sales@vps.net
- www.vps.net
4.5
優良
423件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All my experience with vps was great
All my experience with vps was great, never out of line and excellent costumer service.
Thanks
2022年5月24日
自発的なレビュー
VPS.NET からの回答
Hello Pedro! You're most welcome and thank you for this fantastic feedback of your recent contact with our Support team! We're very happy to hear that you're enjoying our excellent services and look forward to assisting you again. If there's anything we can assist with, please let us know. We're here for you 24/7/365 and we're always happy to help!
Great support
2022年5月24日
自発的なレビュー
VPS.NET からの回答
Hello Modasser, Thank you for the short review and very sweet rating! We're so pleased to hear that our team delivered a great support experience for you and we appreciate this feedback a lot! If you need any assistance again, please reach out anytime, we're here for you 24/7/365 and we look forward to assisting you again!
Warren S was very helpful with my query.
2022年5月8日
自発的なレビュー
VPS.NET からの回答
Hi Synthia, Thank you for this short and very sweet review! We really appreciate the 5-Star rating and can't thank you enough for taking the time out to share this with us. We're confident that Warren will also love this 5-star rating as much as we do. If there's anything we can do for you, please let us know. We're available 24/7 and look forward to assisting you again!
chat fast responsive and solved my issue
2022年5月6日
自発的なレビュー
VPS.NET からの回答
Hello Alan! Thank you for this short and very sweet review and 5-star rating of our services! Our support team works hard to meet expectations like yours, and we’re happy to hear they hit the mark for you. We're so happy you're enjoying our services and look forward to assisting you again. Please let us know if there's anything we can do for you, we're here for you 24/7 and can be reached at https://www.vps.net/support/
Patience and sincere motivation to help
2022年4月27日
自発的なレビュー
VPS.NET からの回答
Hi Ubaydullaah! Thank you for this short and sweet review and 5-star rating of our services! Our support team works hard to meet expectations like yours, and we’re happy to hear they hit the mark for you. Please let us know if there's anything we can do for you, we're here for you 24/7/365 and we look forward to assisting you again!
I needed assistance restoring from an…
I needed assistance restoring from an old backup and Andrew Sedun was extremely helpful and was able to resolve my issue quick and professionally. 5/5
2022年4月21日
自発的なレビュー
VPS.NET からの回答
Hi AG, we're so happy to receive this awesome review and shoutout for Andrew Sedun, thank you for taking the time out to share this with us! It makes us proud to hear that Andrew was able to assist with restoring the backup so quickly, and we know that he will appreciate this 5-star rating as much as we do. If there's anything we can do for you, please let us know. We're here for you 24/7/365 and we look forward to assisting you again!
Excellent support
Excellent support, amazing talk and help..
Especially Louis.
I am a customer for more than 5 years and i am very happy with the services
Professional
2022年4月15日
自発的なレビュー
VPS.NET からの回答
Hi Mohammed! Thank you for this amazing review for our Support team and shoutout for Louis. On behalf of VPS, I would like to extend a heartfelt thank you for being our customer all these years and we look forward to working with you for many more years to come. Louis is always going above and beyond for our customers and we know that he will appreciate this 5-star rating as much as we do. If there's any assistance we can give you, please let us know. We're here for you 24/7/365 and we're always happy to help!
closed sao paulo location without any…
closed sao paulo location without any care for downtime, bad response to support tickets
2022年3月31日
VPS.NET からの回答
Hello! Thanks for letting us know about your experience. I'm sorry you faced downtime during this migration. If we can help you assigning the best techs to your problem, please reach out to us directly on tech-escalations@uk2group.com so we can discuss and agree on a way forward. Our technical support teams are available 24/7/365, you can find our contact information here: https://www.www.vps.net/support
unverified account
2022年3月16日
VPS.NET からの回答
Hello! Thanks for letting us know about your experience. Please reach out to us directly on tech-escalations@uk2group.com so we can discuss and agree on a way forward. Our technical support teams are available 24/7/365, you can find our contact information here: https://www.www.vps.net/support
I can't access the vps because of the…
I can't access the vps because of the ssh key error
don't solve
2022年3月15日
VPS.NET からの回答
Hi Santei! Thanks for letting us know about your experience and I'm sorry you're having trouble accessing the VPS. Please reach out to us directly on tech-escalations@uk2group.com so we can discuss and agree a way forward.
Our technical support teams are available 24/7/365, you can find our contact information here: https://www.vps.net/support
Sub-par performance of their SSD VPS…
Sub-par performance of their SSD VPS servers.
I used their $10 plan in London and the performance of the VPS was not at all acceptable. The network speed fluctuated from 10 - 250 Mbps at different times of day without any consistency when tested with speedtest-cli. CPU (CPU family: 6, Model: 13) performance was also pretty low at around 2.5 GHz compared to 3.5 GHz CPUs that can be expected at that price bracket. (dd if=/dev/zero bs=1M count=1024 | md5sum) o/p was around 350 MB/s which could easily surpass 600 MB/s for a 3.5 GHz virtual processor.
On top of that, no money back policy means that I already lost my money.
2022年3月2日
自発的なレビュー
VPS.NET からの回答
Hello Mrinal, thank you for sharing this feedback with us. I'm sorry to hear about the trouble you're having and we would like to work with you to find a suitable solution. Please reach out to us at client-escalations@uk2group.com so we can discuss this experience and work together on a solution.
Louis was great!
Louis helped me with a issue we had with our server this morning and was very patient and efficient.
Great customer experience!
2022年2月24日
自発的なレビュー
VPS.NET からの回答
Hello
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care, and have a lovely day.
Kind Regards,
Kayleigh
Excellent attention and response time
Excellent attention and response time. I love the good service they provide
2022年2月22日
VPS.NET からの回答
Hi Edwin, Thank you for this fantastic feedback of your recent contact with our support team! Here at VPS.net, we make our customer's experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. We're delighted that you're enjoying our services and look forward to serving you for many more years to come. Thank you for adding value to our services with this 5-star rating and if there's anything we can do for you, please let us know. We're here for you 24/7 and always happy to help!
Outstanding Service
The service provided was outstanding, and I must single out Louis here who went above and beyond to resolve an issue which had been causing me a lot of stress and anxiety. His expert knowledge and advice was just what I needed. Thank you!
2022年2月20日
自発的なレビュー
VPS.NET からの回答
Hello Alasdair, you're most welcome, and thank you for this fantastic feedback and shout-out for Louis! Our Support team works hard to provide the best support experience for all our customers and we're very proud to hear Louis delivered such a wonderful experience. Louis is a gem to have on the team and we're confident that he will appreciate this 5-star rating as much as we do. We're so happy that Louis was able to help reduce your anxiety and stress with his help. If there's anything we can do for you, please let us know. We're here for you 24/7/365 and always happy to help!
So nice guys and appreciated him
2022年2月19日
自発的なレビュー
VPS.NET からの回答
Hi Bushra! Thank you for this short and very sweet review and 5-star rating of our services! Our support team works hard to meet expectations like yours, and we’re happy to hear they hit the mark for you. We're so happy you're enjoying our services and look forward to assisting you again. Please let us know if there's anything we can do for you, we're here for you 24/7 and can be reached at https://www.vps.net/support
Not sure what planet they are on
Chat takes an age to get through and they are interrogating potential new clients for commercially sensitive information. I don't like the attitude of this company asking us to persuade them in order that they will accept our business so we are not doing business with them.
2022年2月15日
自発的なレビュー
VPS.NET からの回答
Hello Ben, Thank you for letting us know about your recent experience with us. We would like to learn more about your situation and what exactly happened. Please reach out to us directly on tech-escalations@uk2group.com so we can discuss this and find a suitable solution.
Great service
Have used VPS.net for over 12 years. Service is great and good value. Support have been very helpful over the years and reply in a way I can understand the issue.
2022年2月14日
自発的なレビュー
VPS.NET からの回答
Hello Paul, it makes our day to receive this fantastic feedback and review from you! On behalf of VPS.net, I would like to extend a heartfelt thank you, for being our customer all this time and for adding value to our services with another 5-star rating. We look forward to having the opportunity of providing you with that same great level of support for many more years to come and if there's anything we can do for you, please let us know. Please feel free to contact us anytime, we're here for you 24/7 and look forward to assisting you again!
Almost a decade of great service
Since 2014 I never had but good support, I resell the service, never been disappointed.
Despite the time difference and my tech ignorance, they ask the right questions to solve prablems,that usually I/client make.
2022年2月10日
VPS.NET からの回答
Hello Hani, we're delighted to receive this fantastic feedback and 5-star rating from you! On behalf of VPS.net I would like to thank you for being our long-time customer all these years and it makes us happy to hear that you're enjoying our services. Thank you for taking the time out to share this with us and we look forward to working with you for many more years to come. If there's anything we can do for you, please let us know. We're here for you 24/7/365 and can always be reached at www.vps.net/support
I find the WHMCS guide to install quite…
I find the WHMCS guide to install quite confusing and not at all helpful. I want to sign up as a reseller, yet no reseller pricing is available. I got 100$ free credit which is useless as i cant seem to order any services with it. What a pity!!
2022年1月27日
VPS.NET からの回答
Hello J Paul, thank you for leaving this feedback of your recent contact with us. Our support team is here to help you with any problems you have and can always be reached at www.vps.net/support Please feel free to contact us as tech-escalations@uk2group.com and we'll be happy to help work on a solution with you.
very professional service.
2022年1月25日
自発的なレビュー
VPS.NET からの回答
Hello Jhonatan, Thank you for the short review and very sweet rating! We're so pleased our team could resolve your query and we appreciate this feedback a lot! If you need any assistance again, please reach out anytime, we're here for you 24/7!
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