From start to finish the service was great. I had arranged a late change of properties and Ava helped me arrange movers to accommodate my timetable. Whilst the price felt a little pricey, it's competi... もっと見る
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Excellent experience. Team were friendly, careful and efficient. Packed the vans expertly and were reassuring when I was concerned about the amount of stuff we had to move. Nothing was too much troubl... もっと見る
企業が回答しました
Marios and Emo helped us move over the weekend and they were excellent! So efficient, handled our belongings with care and were just generally really nice! Ana who coordinated everything for us was al... もっと見る
企業が回答しました
VP Smart Removal really helped take a lot of stress out of our move. The communication was excellent throughout, and they went above and beyond to ensure that all of our furniture safely made it to wh... もっと見る
企業情報
当該企業による記述
We provide a reliable, professional service at a competitive price. Our mission is to do the job to suit your needs, whether it be a full removal service including full packing, dismantling (and re-assembling of beds, wardrobes etc) Removal and packing services including all materials needed. assembling and disassembling. All kinds of Removals: - house removal - office removal - Europe removal- Man & Van We are team that each of us has years experience in the removal industry. Really helpful and professional that can meets all your needs. Using VP Smart Removals you can save money as we can do a price that fits your needs and possibilities. Our moto is - We can do it! - as that the truth as our experience and our customers can prove it.We’ll Do the Heavy Lifting For You OUR MISSION IS TO PROVIDE YOU WITH STRESS FREE MOVING SERVICES In our work, we always strive to incorporate the latest innovations and reliable techniques, so moving does not have to be stressful. With our team as your partner, you can put away all your worries and let us handle all the planning, organisation, and manual labour. We strive to find optimal solutions for all problems related to your removal projects, regardless of distance or time. OUR VALUES What makes us different to the rest in this industry is our clear vision and stable approach towards organising our work. We bring responsibility and professionalism in every situation. Our customers are our most valuable asset, which is why we go the extra mile to ensure their complete satisfaction. Whatever type of relocation or additional services you might need, count on us. We will get the job done!
連絡先
7 Pankhurst Close, TW7 6SA, London, 英国
- 02071188277
- office@vpsmart.co.uk
- www.vpsmart.co.uk
From start to finish the service was professional, and delivered upon my expectations.
From start to finish the service was great. I had arranged a late change of properties and Ava helped me arrange movers to accommodate my timetable. Whilst the price felt a little pricey, it's competitive compared to peers and I'm happy considering the service I received. Ava was brilliant throughout the planning process. On moving day Milan and the team were fantastic. Arrived on time, consulted me regularly about more fragile items, packed my furniture and belongings safely and with care, and transported them with no visible damage (moved a day ago). They dismantled and reassembled large pieces of furniture and took the time to help me move bits around in the new property until I was happy where everything ended up. The move took 6.5 hours (originally quoted for 4 hours, but capped at 8 hours) but the additional time was largely due to some very fiddly bits of furniture which needed more care and attention. Can't fault the team, they were friendly and hard-working. Would recommend if anyone needs reliable and professional movers.
2026年4月28日
自発的なレビュー
Great service
VP Smart Removal really helped take a lot of stress out of our move. The communication was excellent throughout, and they went above and beyond to ensure that all of our furniture safely made it to where it needed to be. A big thank you to Ana, Emile and Val for the fantastic service.
2026年2月28日
自発的なレビュー
Excellent experience - highly recommended
Excellent experience. Team were friendly, careful and efficient. Packed the vans expertly and were reassuring when I was concerned about the amount of stuff we had to move. Nothing was too much trouble - including delivering more packing boxes very quickly for self-packing before moving day. Very reasonably priced too compared to other quotes we received. I would highly recommend.
2026年2月27日
自発的なレビュー
VP Smart Removals からの回答
Thank you for the fantastic review!
We’re delighted to hear you had such a great experience with our team. Moving house in London can feel overwhelming, especially when there’s a lot to pack and organise, so we’re glad our movers were able to reassure you and make the process smooth and efficient.
Our goal at VP Smart Removals is to provide reliable house removals in London, with careful packing, organised loading, and friendly professional service from start to finish. It’s great to hear the team packed the vans efficiently and that the extra packing boxes arrived quickly when you needed them.
We also appreciate you mentioning our pricing. We always aim to provide high-quality London removal services at fair and transparent rates.
Thank you again for recommending us. It was a pleasure helping with your move, and we wish you all the best in your new home!
— VP Smart Removals | House Removals & Storage in London
Professionals, I recommend them
Professional attitude, quality and fast moving. I especially recommend Milen and Ben - top professionals. I recommend both of them and the company. Thank you very much, great job.
2026年2月20日
自発的なレビュー
VP Smart Removals からの回答
Thank you for the fantastic review!
We’re delighted to hear you had such a great experience with our team. Moving house in London can feel overwhelming, especially when there’s a lot to pack and organise, so we’re glad our movers were able to reassure you and make the process smooth and efficient.
Our goal at VP Smart Removals is to provide reliable house removals in London, with careful packing, organised loading, and friendly professional service from start to finish. It’s great to hear the team packed the vans efficiently and that the extra packing boxes arrived quickly when you needed them.
We also appreciate you mentioning our pricing. We always aim to provide high-quality London removal services at fair and transparent rates.
Thank you again for recommending us. It was a pleasure helping with your move, and we wish you all the best in your new home!
— VP Smart Removals | House Removals & Storage in London
Exceptional professionals
Exceptional professionals, very satisfied, very easy communication, attention to our belongings and the guys were brilliant
2026年2月20日
自発的なレビュー
VP Smart Removals からの回答
Thank you for the fantastic review!
We’re delighted to hear you had such a great experience with our team. Moving house in London can feel overwhelming, especially when there’s a lot to pack and organise, so we’re glad our movers were able to reassure you and make the process smooth and efficient.
Our goal at VP Smart Removals is to provide reliable house removals in London, with careful packing, organised loading, and friendly professional service from start to finish. It’s great to hear the team packed the vans efficiently and that the extra packing boxes arrived quickly when you needed them.
We also appreciate you mentioning our pricing. We always aim to provide high-quality London removal services at fair and transparent rates.
Thank you again for recommending us. It was a pleasure helping with your move, and we wish you all the best in your new home!
— VP Smart Removals | House Removals & Storage in London
Exceptionally customer‑focused service
Exceptionally customer‑focused service. Ben, Jeffery and Milen were all fantastic — patient, knowledgeable and adaptable. The company began by sending someone to survey the property and offered several practical solutions. On the day of the move, they truly went above and beyond.
2026年2月5日
自発的なレビュー
VP Smart Removals からの回答
Thank you for the fantastic review!
We’re delighted to hear you had such a great experience with our team. Moving house in London can feel overwhelming, especially when there’s a lot to pack and organise, so we’re glad our movers were able to reassure you and make the process smooth and efficient.
Our goal at VP Smart Removals is to provide reliable house removals in London, with careful packing, organised loading, and friendly professional service from start to finish. It’s great to hear the team packed the vans efficiently and that the extra packing boxes arrived quickly when you needed them.
We also appreciate you mentioning our pricing. We always aim to provide high-quality London removal services at fair and transparent rates.
Thank you again for recommending us. It was a pleasure helping with your move, and we wish you all the best in your new home!
— VP Smart Removals | House Removals & Storage in London
Great service from Marios, Emo and Ana
Marios and Emo helped us move over the weekend and they were excellent! So efficient, handled our belongings with care and were just generally really nice! Ana who coordinated everything for us was also brilliant! She was very responsive and answered all of our questions. The quote was very reasonable. Would absolutely recommend!
2026年1月17日
自発的なレビュー
VP Smart Removals からの回答
Thank you so much for the great feedback. We will pass your kind words to Ana and the team.
Excellent service at a great price
Fantastic service from start to finish. Great communication, friendly team, and an unbeatable fixed price. The movers were on time and handled everything with care. So grateful I found VP Smart Removals – highly recommend!
2026年1月9日
自発的なレビュー
VP Smart Removals からの回答
Thank you, Angelika! We're thrilled to hear Milen and Jeff provided such great service. We'll be sure to pass on your kind words to them. Looking forward to assisting you again for home removals in the future!
Fantastic service- would recommend!
We used VP Smart Removals this month and couldn’t recommend them enough! The team were fantastic and made the whole experience so smooth and seamless.
Ana made the booking process really easy and provided clear communications throughout (both pre and post move).
The removal team on the day- Marios, Jimmy and Ben – were so professional and highly skilled. They were very punctual, efficient, handled all our items with care and got the job done so quickly. Not only that, they had such a positive attitude which put the whole family at ease. The whole team went above and beyond!
2025年12月7日
自発的なレビュー
VP Smart Removals からの回答
Thank you so much for this amazing review! ⭐
We’re absolutely delighted to hear how happy you were with your home move.
It’s great to know Ana made the booking process smooth and kept everything clear from start to finish, and we’ll be sure to pass on your kind words to her. Marios, Jimmy and Ben will be especially pleased to hear how much you appreciated their professionalism, efficiency and positive attitude on the day.
We always aim to provide transparent pricing, careful handling and a stress-free experience for the whole family, so it truly means a lot to know we delivered. Thank you again for choosing VP Smart Removals for your house move and for taking the time to recommend us! 🚛✨
VP Smart Removal GREAT!
The guys at VP Smart Removals have moved me twice in 15 months & both times have been friendly, polite, professional, quick & tidy. Made my life so much easier, highly recommend the company. Also admin staff very helpful and friendly.
2025年12月8日
自発的なレビュー
VP Smart Removals からの回答
Thank you so much for the kind review, Lynn! We're so glad to hear you were happy with our service both times. It was pleasure to assist you with your move - wishing you all the best in your new home!
Excellent home removals service from…
Excellent home removals service from this guys if you need professional movers definitely call them!
2025年11月20日
自発的なレビュー
VP Smart Removals からの回答
Thank you for your feedback. Your recommendation is highly appreciated.
Highly reliable and considerate
We used the company twice this year and both times the team were very helpful, considerate and on time. All our items were carefully packed and moved, to the smallest flower or pen. Great care was taken throughout the process.
2025年11月9日
自発的なレビュー
VP Smart Removals からの回答
Thank you for your great review! We're thrilled to know our team delivered friendly and efficient service, taking care of all your items. We really appreciate your recommendation!
Will be going with them again if we move!
Company were easy to work with, accommodating, and the move went well. The two guys who did the 'heavy lifting' etc. were professional and stored our boxes and furniture into the lorry with care. We were apprehensive about using another company (it was our first time) but if we move again, we will go with VP Smart Removals
2025年9月15日
自発的なレビュー
VP Smart Removals からの回答
Thank you so much for your kind words and for trusting us with your move! We’re delighted to hear that everything went smoothly and that our team made the process easy and stress-free for you. Your satisfaction means a lot to us, and we truly appreciate you choosing VP Smart Removals. If you ever need our help again, we’ll be more than happy to assist you! 🚚😊
Ben and jimmy were terrific
Ben and jimmy were terrific. Very smooth from booking to the move.
2025年9月4日
自発的なレビュー
Excellent experience
Excellent experience. Lovely team and really efficient. Great price and communication was clear and consistent throughout.
2025年8月22日
自発的なレビュー
VP Smart Removals からの回答
Thank you, Steff! We're thrilled to hear you had another great experience with our team. Oue team will be delighted to know they made your move smooth and stress-free. We appreciate your continued trust!
Great service from start to finish
Great service from start to finish. The guys were exceptional and so friendly and helpful. They packed and moved all my belongings with such a care. I can’t recommend enough.
2025年6月18日
自発的なレビュー
VP Smart Removals からの回答
Thank you, Venera! We're thrilled to hear you had another great experience with our team. Oue team will be delighted to know they made your move smooth and stress-free. We appreciate your continued trust!
Very helpful company with good pricing…
Very helpful company with good pricing and efficient moving times. 👌🏽
2025年6月9日
自発的なレビュー
VP Smart Removals からの回答
Thank you, Leon ! We're thrilled to hear you had another great experience with our team. Oue team will be delighted to know they made your move smooth and stress-free. We appreciate your continued trust!
Hired the guys for a 4 bedroom move
Hired the guys for a 4 bedroom move. Everything went smoothly and everything got there in-tact.
Thanks guys 👍
2025年5月15日
自発的なレビュー
VP Smart Removals からの回答
Dear Edward ,thank you very mach for your time to review our services !
Great team & brilliant service
For the second time in 4 years the team at VP moved house for us. As with the last time the team were amazing.
Ana our move consultant set everything up for us with a thorough pre move assessment and video call.
On the 29th May the team of Joro, Jeffry & Emo came and were incredible, really friendly, quick, careful and bang on time!
It was a big move and we didn’t make some of it easy for them by asking them to move quite large furniture into a loft room. They disassembled and reassembled everything. They also totally disassembled and reassembled our ottoman beds. No instructions required (when I first built these beds it took me two hours, the reassemble took less than 10 mins. I have no idea how they did it and it’s better now than when I built it)
I’m hoping to never need to move again, but if I do and anyone I know does then VP are the recommendation I’ll be giving.
Thank you!
2025年5月19日
自発的なレビュー
VP Smart Removals からの回答
Dear Chris Aslett
Thank you so much for taking the time to leave such a thoughtful and detailed review!
It means the world to us that you chose VP Smart Removals again after four years, and we’re truly delighted to hear that your experience was just as positive the second time around. Ana, Joro, Jeffry, and Emo will be thrilled to know their efforts made such a difference — we’ll be sure to pass on your kind words to them.
We know how challenging a big move can be, especially with large furniture and tight spaces, so we’re especially glad the team could make it all feel smooth and stress-free for you. And we must admit, our team does have a bit of a magic touch when it comes to assembling furniture — we’re happy to hear your ottoman beds are now better than ever!
Wishing you all the best in your new home, and while we hope you won't need to move again any time soon, we’ll be here if you or anyone you know ever does.
Thank you again for your trust and recommendation!
Warm regards,
The VP Smart Removals Team
Good work ethic, poor execution
We recently employed VP Removals for a domestic move in South West London. While there were some positives, overall, the experience fell short of expectations and I would hesitate to recommend them.
On the plus side, the team were punctual and worked hard throughout the day. Their work ethic was clear, and they got the job done efficiently. However, it often felt like speed was prioritised over care – to the detriment of our belongings.
My PC screen was not properly wrapped and arrived with a cracked screen. A lamp was also smashed. Some rugs and curtains were stuffed into boxes rather than folded neatly, resulting in the need for professional dry cleaning. These are basic packing standards that should have been met.
When I raised concerns, sourcing compensation proved difficult. The company has a £250 insurance excess, meaning they will not cover or replace anything valued below that amount – which is odd given that many household items fall under this threshold. They offered a gesture of goodwill (£180), but this was far from sufficient to cover the damage caused.
There were other elements of the experience that raised concerns. At one point, a member of the team invited my young children into the removals van for a drive. While this was likely meant as a friendly gesture, it was not appropriate from a safety perspective and is something I would strongly discourage. Another mover asked what I did for a living – a question that, in the context of the move, felt like an unnecessary encroachment on privacy.
Finally, it’s important to note that their insurance only covers damage reported within 7 days of delivery. If unpacking takes longer, as it often does in busy households, you’ll be left out of pocket if you need to replace any damaged items.
On balance, while the team was friendly and hardworking, the lack of care in packing, subpar handling of damages, odd privacy missteps, and limited insurance coverage suggest there are likely better options available.
2025年3月31日
自発的なレビュー
VP Smart Removals からの回答
Response from VP Removals:
Dear AP,
Thank you for your feedback. We’re genuinely sorry to hear that your experience didn’t meet your expectations, and we’d like to address some of the points you’ve raised.
First and foremost, we appreciate your recognition of our team’s punctuality, work ethic, and overall effort throughout your move. We always aim to deliver a reliable, efficient service and take pride in the hard work our staff consistently demonstrate.
That said, we are disappointed to hear about the damage to your items. While we always strive for the utmost care, accidents can occasionally happen in any move. Our team is trained in packing procedures, and we provide materials and handling protocols to minimise risk. Regarding insurance, our policy terms (including the £250 excess) are clearly outlined before booking, and we always encourage clients to review these in advance so they can make fully informed decisions. The goodwill payment we offered was not an obligation, but a sincere attempt to assist despite the limits of the policy.
With regard to your safety concerns, we take this extremely seriously. We’ve investigated the report of a team member inviting your children into the vehicle, and while we believe this was a well-meaning gesture rather than anything unsafe or inappropriate, we agree this was not in line with professional boundaries and have issued a reminder to all staff.
Similarly, the casual conversation regarding your occupation was likely an attempt at friendly rapport, not an intrusion. We’re sorry if it made you uncomfortable and will remind our team to always prioritise professionalism and respect for personal space.
While we regret that this move did not fully meet your expectations, we’re grateful for the opportunity to respond and clarify. Our goal remains to offer the highest level of service and transparency, and we will take your feedback into account to continue improving.
Sincerely,
VP Smart Removals Team
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