Fantastic customer service, vans always in excellent condition and clean inside and out. staff are polite and its a quick turn around. we rent every month to support my sons Go Karting and never had a... もっと見る
企業が回答しました
所在地
所在地を変更Pulman SKODA Cramlington, Northumberland Business Park, NE23 7RH Cramlington, Northumberland, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I've hired several Skoda Fabias now from VWFS - through Pulman Skoda Cramlington - from between 10 days and 4 weeks at a time for touring holidays in the Highlands & Islands of Scotland and Ireland. S... もっと見る
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Best deal around. Needed larger car with boot space for weekend trip. Skoda had great customer contact from the start, emails and face to face. Found me the perfect car. All mod cons and plenty comfor... もっと見る
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Brilliant service, staff are very helpful and genuinely look after customers best interests. Particular thanks to the two lovely ladies on the rental desk (I’ve forgotten their names - sorry!) and als... もっと見る
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企業情報
当該企業による記述
We make renting a vehicle simple. Whether you're looking for a car, van or campervan, it's easy to book with us. Browse our top-quality Volkswagen Group vehicles online now and collect from a local retailer. VWFS Rent-a-Car, Simple-as-That.
連絡先
Pulman SKODA Cramlington, Northumberland Business Park, NE23 7RH, Cramlington, Northumberland, 英国
- 0191 403 1481
4.8
優良
220件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent efficient collection and…
Excellent efficient collection and return. Always had excellent service by very helpful staff.
2026年10月6日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Fantastic customer service and rental
Fantastic customer service, vans always in excellent condition and clean inside and out. staff are polite and its a quick turn around. we rent every month to support my sons Go Karting and never had any issues.
2026年9月25日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
I've hired several Skoda Fabias now…
I've hired several Skoda Fabias now from VWFS - through Pulman Skoda Cramlington - from between 10 days and 4 weeks at a time for touring holidays in the Highlands & Islands of Scotland and Ireland. Staff are very helpful and accommodating. The cars are generally ultra low mileage and a year old at most, and clean and well presented. I've not had the need so far to require any assistance during the hire period i.e. breakdown, accident etc but I suspect VWFS would be good at sorting anything like this out if necessary, Always good to know you're hiring from a huge corporation rather than a back street hirer!!
2026年9月21日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
all good!
The staff we really helpful and professional. The car was great for what we needed it for and was in a great condition. Stress free procedures. Thanks a lot, will use this again!
2026年7月20日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
No introduction to the car
I was given no introduction the car, I had to ask how to start the car and then how to switch off start/stop. Car was fine. Not sure about £1000 deposit for a Skoda Fabia. Staff very courteous on return.
2026年8月28日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
Thank you for your patience whilst we took the time to investigate your comments with our team at Cramlington.
Having reviewed the feedback with the rental location, we understand that a vehicle handover was carried out and the vehicle was shown to you at collection. However, we appreciate that you felt you would have benefited from more guidance on some of the vehicle's features, including how to start the vehicle and operate certain functions before setting off.
We completely understand the importance of feeling comfortable and confident with a vehicle from the moment you collect it. While we're pleased to hear that the vehicle met your needs and that you found the team courteous on your return, we're sorry that the handover experience did not fully meet your expectations.
Your feedback has been shared with the relevant rental team as a reminder of the importance of tailoring vehicle handovers to each customer's needs and ensuring key controls and features are clearly explained before the start of every rental.
Thank you again for taking the time to share your experience. We hope to welcome you back soon!
Thank you,
VWFS Rent-a-Car
Very straight forward and very laid…
Very straight forward and very laid back beautiful car also x
2026年8月12日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Smooth process from start to finish
Smooth process from start to finish. Nice staff, latest and very clean vehicles. Easy to calculate final price. Happily use them again and again.
2026年8月21日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
Really easy online process and very…
Really easy online process and very easy collection and drop off. Would highly recommend, especially as significantly cheaper than some of the big car rental firms.
2026年8月10日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Nice nearly new van
Nice nearly new van. Happy to extend rental at short notice. Nice premises to collect from.Reasonably priced too.
2026年7月20日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
Best Deal ever! made our holiday great
Brand New Car, we travelled all the way from the Toon to Cornwall, then to Norfolk and back to Newcastle, and we only used 2 tanks of fuel in full AC and 6 people on board! Skoda Kodiaq, what a car, wonderful service by the company as well.
2026年6月22日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Excellent friendly professional helpful…
Excellent friendly professional helpful staff, made the whole experience brilliant. Would recommend to anyone.
2026年4月2日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Really good rental
Really good rental, excellent staff, great van hire, and really good price. I’ll definitely use again when I need a van.
2026年3月20日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Happy and helpful customer service makes such a huge difference
Excellent customer service and support from the start. This continued when I went to collect the vehicle, because of the completing of your standard paperwork online going into the branch and collecting the vehicle was very quick and straightforward.
Needed to extend the term of hiring towards the end of the agreement, this was a very easy process with yet more wonderful customer service. Happy friendly customer service advisors made the whole process stress free and easy.
I would definitely recommend and happily use again.
2026年1月29日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hi there!
Thank you for taking the time to provide us with your feedback. We’re glad you had a great experience with us and we look forward to welcoming you back again soon!
Many thanks,
VWFS Rent-a-Car
VWFS Rent-a-Car - Cramlington からの回答
Hello,
Thanks for taking the time to share your feedback—we’re so pleased you had a great experience and hope you continue to enjoy our service in the future.
Many thanks,
VWFS Rent-a-Car
7th time I’ve hired from this branch of…
7th time I’ve hired from this branch of Pullman group car hire, as always a smooth and hassle-free process.
2026年1月21日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Convenient location and good value
Good price especially with the included insurance. Easy pick up and drop off. Clean car with ran well. I’d definitely rent from them again. One negative, the verification process supposedly to speed up pick up became a nuisance with being asked to share sensitive information over non secure email. This needs improvement.
2025年12月4日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello Paul,
Thank you for taking the time to provide us with this feedback.
We're glad you had an overall great experience with us, and we look forward to welcoming you back again soon!
At VWFS Rent-a-Car, we are always focused on learning about ways we can improve our services and appreciate your feedback regarding the verification process.
We will investigate making the booking process more efficient and secure for our customers.
Thank you,
VWFS Rent-a-Car.
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Great efficient service
Great efficient service, prompt and hassle free. Car was lovely and clean. Would definitely use again.
2025年9月17日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello,
We’re glad you had a great experience with VWFS Rent-a-Car. Our team looks forward to helping you again soon!
Many thanks,
VWFS Rent-a-Car
Professional friendly service
Very grateful to Shahkiel for clearing up some misunderstanding and ensuring a positive experience with the company. All in all ended up being a great experience. Really efficient pick up and drop off, lovely staff at the garage and lovely staff on the phone. Shahkiel made sure everything went smoothly and I knew what to expect on returning the vehicle. Quick friendly and professional response to my queries and I’d definitely recommend for value for money.
Thanks again and see you soon 😊
2025年9月5日
自発的なレビュー
VWFS Rent-a-Car - Cramlington からの回答
Hello – isn’t this great!
Thanks for sharing your positive comments with us! We’re glad we were able to meet your expectations and offer you a great rental experience.
Many thanks,
VWFS Rent-a-Car
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