AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... もっと見る
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David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... もっと見る
企業が回答しました
Stay away from Water Boilers Direct! It’s been over 10 days since I placed my order, and it still hasn’t been dispatched. I’ve contacted their customer service multiple times, and they just keep sayin... もっと見る
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... もっと見る
企業情報
当該企業による記述
The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industry’s biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of ‘everything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
連絡先
WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
2.3
期待以下
750件のレビュー
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WaterCoolersDirect.com (The WCD Group) からの回答
Hi Hazel,
Thank you so much for the recent order and taking the time to leave a kind review.
I am really pleased to hear that you are happy with your order, and our service levels.
We will keep in regular contact and ensure you are well looked after.
Best Regards
Callum Quinby
Sales Executive
The WCD Group
01452 226169
callum@thewcdgroup.com
Excellent customer service
Excellent customer service, really happy with my water cooler! Water has never tasted better!
2021年8月18日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Hi Elena,
Thanks for your recent order its always a pleasure.
I am happy to hear you are delighted with your water cooler!
We will be in contact with you later on in the year to see how you are getting on.
Should you need anything in the meantime, don’t hesitate to contact us.
Kind regards,
Callum Quinby
Sales Executive
The WCD Group
01452 226169
callum@thewcdgroup.com
I ordered 2 watercoolers and had to…
I ordered 2 watercoolers and had to call 4 times to chase my order only to find that the items were out of stock. This was over 10 days after I had made the order. No one contacted me to tell me this.
However I did eventually manage to speak to Lawrence who said he would send a different water cooler instead the next day. Hoping they will be delivered, but again the brackets we need were not in stock. Have to wait another 10 days for these. Lets see if they turn up!
2021年8月17日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Vickie,
I hope this message finds you safe and well.
Firstly, I am really sorry to hear you haven't received the service we strive to deliver. You should have received a call on the day the order was placed to confirm lead times, and thank you for the business.
Additionally, I can see the order has now been sent as agreed with Laurence.
I have attempted to call you so we can put this right for you.
Please give me a call on 01452 651 164 so we can resolve this.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Very happy with my water cooler 😃
2021年8月13日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Evening Steff,
Thanks you so much for the recent order of the Clover B21B, I am very pleased to hear you are happy with the water cooler and enjoying the benefits of chilled water.
We will keep in touch to make sure you are well looked after and hydrated, but should you need anything in the meantime, please do not hesitate to get in touch anytime.
Thanks again for the business and support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) からの回答
Good Evening,
Thank you so much for your recent order, and taking the time to leave us a review.
I am pleased to see we were able to deliver the cooler promptly, and pleased to hear it is perfect for the office.
We will keep in touch to ensure that you have access to the Water Re-Fills, but should you require anything else in the meantime, please do let me know.
Best Regards
Jon Stutter
The WCD Group
01452 651 164
js@thewcdgroup.com
Customer service was first class
2021年8月7日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning,
Thank you very much for the recent order, of the Winix 5C.
We really appreciate the business, and you taking the time to leave us such a lovely review.
We strive to deliver a first class service, so really pleasing to hear we got this right for you.
We will keep in touch to ensure that you are well looked after, meantime if you need anything please do let us know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
The delivery was great and the kit…
The delivery was great and the kit worked great, straight out of the box.
2021年8月2日
WaterCoolersDirect.com (The WCD Group) からの回答
Hi John
Thanks for the recent order of the Winix 710D, I am really pleased it worked straight out of the box.
We pride ourselves on offering a great and efficient service, so very pleased to hear we managed to deliver for you.
We will reach out as we can offer re-fills for the cooler.
Thanks again for the recent order, and support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
delivered fast and well packaged
2021年7月31日
WaterCoolersDirect.com (The WCD Group) からの回答
Hi Amanda,
Thanks for the recent order, and taking the time to leave such a lovely review.
I am pleased to hear the B21B Bottle Fed Cooler arrived quickly and in a good condition. I am sure you will enjoy the benefits of chilled water.
Please do let us know when you need to order more re-fills and we will ensure you get this promptly.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Excellent service
Excellent service
we had an issue with the setting up (our end) contacted the service department. immediate response and talked me through what to do
cannot ask for more than tht?
2021年7月30日
WaterCoolersDirect.com (The WCD Group) からの回答
Afternoon Terri,
Thank you so much for the recent order of the Winix 5C.
I am very pleased to hear that our service department were able to assist and resolve the query so quickly for you. We do really appreciate your business and value your support.
We will keep in regular contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Just ordered a machine from WCD and the…
Just ordered a machine from WCD and the service is excellent - delivered next day. Had a call from Carsen Bailey as I omitted to order the installation kit, after sales service and Carsen are excellent! Thanks WCD.
2021年7月30日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Christine,
Thank you very much for the business and taking the time to leave us a great review it's very much appreciated, I am always happy to help if you need anything else you have my contact details please reach out.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) からの回答
Good Evening John,
Thank you so much for the recent order of the Cosmetal River Fountain, and taking the time to leave us a great review - it really is appreciated.
We are constantly working hard to improve our website, and customer transactions to give you the very best experience, so I am pleased to hear we got it right for you.
We will keep in touch for things like filter reminders, but should you need anything in the meantime, please do not hesitate to get in touch.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Great service
2021年7月27日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Teresa,
Thank you so much for your recent order and I appreciate you taking the time to leave a review.
I’m happy to hear that you are getting along well with your hot tap, I hope it has saved you lots of time over these past few months.
I look forward to speaking with you again at the start of next year to see how you are getting on.
Do let me know if you ever need anything, I’ll be happy to help you out.
Kind regards,
Callum Quinby
Sales Executive
The WCD Group
01452 226 169
callum@thewcdgroup.com
Very satisfied
2021年7月27日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning Svetla,
Thank you so much for your ongoing business and support.
I can see you are regularly ordering water re-fills which is great, we will keep in touch to ensure that you are well looked after.
If we can assist any further in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning Richard.
Thank you so much for the recent order, and taking time to leave us a lovely review.
I am delighted you are happy with the Clover B5C bottle fed water cooler.
We will keep in touch to ensure you are well looked after with regards to maintenance and water refills.
If we can be of any further assistance in the meantime, please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Easy to order and quick delivery and excellent aftersales customer service.
Easy to order and quick delivery. Only problem is that the plug is strangely a 2 pin plug and I keep forgetting to buy an adaptor and consequently the watercooler is still sitting in the corner of our office unused until I get one. Why 2 pin plug?? A bit annoying. So for now cannot comment on usability. My 5 stars rating is purely for ordering and delivery which were good.
UPDATE: After posting my original review above, I was immediately contacted by a Director of the company and he was apologetic and arranged for an engineer to visit me and change the plug to UK 3 pin. Got to give credit for excellent customer service and very reassuring to see they care and willing to remedy a problem. I'm happy I chose this company to supply my business with a watercooler! Worthy of 5 stars!
2021年7月20日
WaterCoolersDirect.com (The WCD Group) からの回答
Afternoon Jai,
Firstly thanks very much for such good feedback on our service. I have just emailed you directly to discuss the plug situation. I ensure you I will support you in correcting this. I look forward to hearing from you shortly to resolve swiftly.
Regards
Matt Holmes-Arnold - Director of Field Sales and National Accounts
mha@thewcdgroup.com / 07436 165 561
Excellent service delivered on time was…
Excellent service delivered on time was to install . Delighted Thankyou
2021年7月17日
WaterCoolersDirect.com (The WCD Group) からの回答
Thank you very much for this review and taking the time to post. Here at The WCD Group we really do value our customers and their feedback. Please let us know if with can help with anything else in the future, we would be more than happy to assist. We shall of course keep in in touch as a valued customer.
Regards
Matt Holmes-Arnold - Director of Field Sales and National Accounts
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon
Thank you so much for your recent order and business, we do really appreciate it.
I am also very thankful for you for taking the time to leave us a review, we pride ourselves on our customer service levels, so pleased to hear we got it right for you.
We will keep in contact with you, as a valued customer of ours, but in the meantime take good care and stay safe!
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Disappointed it came with European plug…
Disappointed it came with European plug on both but once they were aware of the error all was rectified immediately. Very impressed to they quick response. I would recommend them highly as they listen to you. Thanks
2021年6月28日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Evening Monica,
Thanks for taking my call this afternoon, and allowing us the opportunity to put this right for you.
I am very sorry to hear that the coolers arrived with EU Plugs, they should have been UK and we do check the majority of the goods when they arrive. We are now carrying out checks on all of our remaining stock, and I am pleased to advise they are UK and ready for sale - so sincere apologies to you once again.
We have covered the cost of the adapters you needed to purchase to ensure that you are not out of pocket, and I have already arranged a couple of complementary bottles due to the inconvenience this caused you.
I do really appreciate you offering to revisit this review for us now that we have followed up in a prompt and professional manner and I have emailed over a summary of our conversation and instructions on how this is done.
Thank you once again for the recent business, and allowing us time to correct this for you.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
The product is great however the delivery could have been better
The product is great however the courier (APC) was not the best that's why we initially gave 3 stars.
However, it is now 5* Jon called me from WCD and took the time to fully understand the delivery issues, we are also now going to save money by moving to a better regular water delivery arrangement.
Great service!
2021年6月23日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Richard,
Thank you so much for your time this afternoon, and giving us valueable feedback which we can help us to improve.
I can assure you we take customer feedback very seriously and are always looking at how we can improve and better serve our customers.
I am delighted I was able to help this afternoon, and advise on your best and most suitable way to order water and acommodate your needs. You have my direct contact details so please do let me know when you are ready to order more water, and I will ensure you are very well looked after.
Thank you once again for the business and support.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Quality service from a great Engineer
As Always our Engineer Michal from WCD was smart, polite, efficient and meticulous in what he does. always a pleasure to have on site conducting our servicing. a real asset to the company and total peace of mind with the conduct in which he works. thankyou!
2021年6月17日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good afternoon Neil.
Thank you so much for your kind words regarding Michal. When we receive such lovely feedback then it shows we are heading in the right direction.
I will be sure to pass your kind words on.
Once again thank you, take care and stay safe.
Kind Regards.
Lee Pickup MIPHE RP
Field Service Manager
The WCD Group
07810 369990
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