WaterCoolersDirect.com (The WCD Group) レビュー 

750
•
TrustScore 5段階評価の2.5

2.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... もっと見る

5つ星のうち5の評価

David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... もっと見る

企業が回答しました

5つ星のうち1の評価

Stay away from Water Boilers Direct! It’s been over 10 days since I placed my order, and it still hasn’t been dispatched. I’ve contacted their customer service multiple times, and they just keep sayin... もっと見る

5つ星のうち1の評価

Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... もっと見る

企業情報

  1. 容器入り飲料水提供業者
  2. ・
  3. ウォーター フィルター提供業者
  4. オフィス機器提供業者
  5. 給湯システム提供業者
  6. 水飲み器

当該企業による記述

The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industry’s biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of ‘everything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.


連絡先

2.3

期待以下

TrustScore 5段階評価の2.5

750件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.3

すべてのレビュー

(750)

過去12か月のレビュー数: 1件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

A flawless experience from start to…

A flawless experience from start to finish from ordering my new 4 in 1 Quooker tap to installation.
The guys at WCD were very knowledgable regarding the full range available and expertly managed the install process whilst keeping me fully informed along the way.
Highly recommended.

2023年6月23日
自発的なレビュー
5つ星のうち1の評価

When ordering was not made aware that…

When ordering was not made aware that the water was out of stock , we had the cooler unit and I had to ring up several days later and wait on hold for a very long time to find anything out and still missing the sanitizer kit that we paid for can’t be bothered to stay on hold again to find out this is probably out of stock also .

2023年6月26日
5つ星のうち1の評価

Got to be the slowest service ever

Got to be the slowest service ever, office were great but had to chase to get anything done almost a month later.

Even got the Cups 4 days after the event I needed the order for.

Never again will I use this company.

2023年7月11日
自発的なレビュー
5つ星のうち5の評価

Martha Cooling was extremely helpful

Martha Cooling was extremely helpful. We required 2 mains fed water dispensers on a next day delivery. Using the chat service, Martha checked stock and made sure this was available for next day delivery. She helped us through every step, stock check, payment and tracking service.

2023年7月6日
自発的なレビュー
5つ星のうち1の評価

Issues with delivery times

Item was showing stock on the website. When it came to chasing a few days later i was told they was out of stock. They said they had arrived that day and they would despatch to be with us within 2-3 days. It then came to chasing and i was told there was still no stock.

2023年6月18日
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Morning Ben,

Thank you for bringing this feedback to our attention - we really do appreciate it.

My apologies you encountered this issue, it seems as though this was an error with one of our systems. It is our priority to keep the customer journey as streamlined as possible.

Either myself or one of our Account Managers will be in touch shortly, to make sure you're satisfied with your order.

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち1の評価

Website outdated, poor communication

Website outdated, purchased a water dispenser but after 2weeks of not receiving it i rang to find out they no longer stock the item even tho website stated in stock.

2023年5月5日
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Morning Karl,

My apologies you encountered this issue.

Either myself or one of our Account Managers will be in touch shortly, to make sure you're satisfied with your order.

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち2の評価

Items was delivered to wrong address…

Items was delivered to wrong address and took awhile before it was delivered to the right address,
But when phoned up to enquire they were very helpful on the phone

2023年6月6日
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Morning Joanne,

Thank you for bringing this feedback to our attention.

My sincere apologies you encountered this issue.

Either myself or one of our Account Managers will be in touch shortly, to make sure you're satisfied with your order.

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち3の評価

Stock advertised wasn't available but…

Stock advertised wasn't available but credit card payment was taken. Only took one reminder to get it refunded and that was done very quickly.

2023年6月4日
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Afternoon,

Thank you for bringing this feedback to our attention.

If we can help in any way in the future, please get in touch.

Thanks,

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち3の評価

Lost the original order

Lost the original order, when chased apologised and sent out 2 of the wrong parts. Replacement still outstanding

2023年5月31日
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Afternoon David,

Thank you for bringing this feedback to our attention.

My sincere apologies you encountered this issue.

Either myself or one of our Account Managers will be in touch shortly, to make sure you're satisfied with your order.

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち5の評価

Lucinda was very helpful and quick to…

Lucinda was very helpful and quick to respond :)

2023年6月15日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Afternoon,

Thank you for your review.

I will pass your kind words onto Lucinda.

Please get in touch should you need any help in the future.

Best Regards

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち5の評価

Prompt and good service

Prompt and good service, understanding all the issues in the enquiry

2023年6月13日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Afternoon,

Thank you for the kind review.

Please get in touch should you need any help in the future.

Best Regards

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち5の評価

We have one for our little office and…

We have one for our little office and it’s brilliant.!

2023年6月13日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Afternoon,

Great to hear you're enjoying your product.

Please get in touch should you need any help in the future.

Best Regards

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち5の評価

Thrilled with the service

I am absolutely delighted with the high quality of service from WaterCoolersDirect.com. From the moment of my first enquiry via their website to the delivery of my watercooler and bottles, they have been super efficient, courteous and clear in their communications. It's been an absolute pleasure dealing with them. I've received my watercooler today and it looks fantastic: very compact, modern, stylish. It fits perfectly in my kitchen and makes it look very smart. I work from home and my local tap water tastes horrible as very chlorinated. I was fed up of going to the supermarket every week to buy and carry heavy bottles of mineral water so decided to treat myself to a water cooler. I am so pleased with my decision and only wish I had done it sooner. The installation is super easy, and the water tastes lovely. Having the ambient and cold water options will be a great bonus for the summer months as it will save me storing bottles in the fridge. I am really pleased with my transaction and it has turned out to be very easy and very affordable. Many thanks to all at WaterCoolersDirect for dealing with me so nicely. I totally recommend this company for either private and commercial purposes/premises.

2023年5月19日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Morning,

Thank you so much for the kind words.

Please get in touch should you need any help in the future.

Best Regards

Laurence Baldwin

The WCD Group
Sales Team Leader

5つ星のうち1の評価

Order not processed

I ordered 4 bottles of water and it was never recorded. I have ordered 4 bottles again, I have no acknowledgment so its anyones guess if they arrive, I have now run out of water. Shocking service

2023年5月2日
5つ星のうち5の評価

Great Value Water Cooler

Found through Goole search.
Great value cooler delivered quickly without any issues.

2023年4月24日
WaterCoolersDirect.com (The WCD Group) ロゴ

WaterCoolersDirect.com (The WCD Group) からの回答

Good Morning Ian,

Thank you for the review; it is greatly appreciated.

Please get in touch should you need any help in the future.

Best Regards

Laurence Baldwin

The WCD Group
Sales Team Leader

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