AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... もっと見る
企業が回答しました
Stay away from Water Boilers Direct! It’s been over 10 days since I placed my order, and it still hasn’t been dispatched. I’ve contacted their customer service multiple times, and they just keep sayin... もっと見る
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... もっと見る
企業情報
当該企業による記述
The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industry’s biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of ‘everything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
連絡先
WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A flawless experience from start to…
A flawless experience from start to finish from ordering my new 4 in 1 Quooker tap to installation.
The guys at WCD were very knowledgable regarding the full range available and expertly managed the install process whilst keeping me fully informed along the way.
Highly recommended.
When ordering was not made aware that…
When ordering was not made aware that the water was out of stock , we had the cooler unit and I had to ring up several days later and wait on hold for a very long time to find anything out and still missing the sanitizer kit that we paid for can’t be bothered to stay on hold again to find out this is probably out of stock also .
Got to be the slowest service ever
Got to be the slowest service ever, office were great but had to chase to get anything done almost a month later.
Even got the Cups 4 days after the event I needed the order for.
Never again will I use this company.
Martha Cooling was extremely helpful
Martha Cooling was extremely helpful. We required 2 mains fed water dispensers on a next day delivery. Using the chat service, Martha checked stock and made sure this was available for next day delivery. She helped us through every step, stock check, payment and tracking service.
Issues with delivery times
Item was showing stock on the website. When it came to chasing a few days later i was told they was out of stock. They said they had arrived that day and they would despatch to be with us within 2-3 days. It then came to chasing and i was told there was still no stock.

WaterCoolersDirect.com (The WCD Group) からの回答
Website outdated, poor communication
Website outdated, purchased a water dispenser but after 2weeks of not receiving it i rang to find out they no longer stock the item even tho website stated in stock.

WaterCoolersDirect.com (The WCD Group) からの回答
good after sales services
I asked for a call out and they sent an engineer within 3 days. The engineer was polite and helpful and the issue was resolved.
Items was delivered to wrong address…
Items was delivered to wrong address and took awhile before it was delivered to the right address,
But when phoned up to enquire they were very helpful on the phone

WaterCoolersDirect.com (The WCD Group) からの回答
quick response
Stock advertised wasn't available but…
Stock advertised wasn't available but credit card payment was taken. Only took one reminder to get it refunded and that was done very quickly.

WaterCoolersDirect.com (The WCD Group) からの回答
Lost the original order
Lost the original order, when chased apologised and sent out 2 of the wrong parts. Replacement still outstanding

WaterCoolersDirect.com (The WCD Group) からの回答
Lucinda was very helpful and quick to…
Lucinda was very helpful and quick to respond :)

WaterCoolersDirect.com (The WCD Group) からの回答
Prompt and good service
Prompt and good service, understanding all the issues in the enquiry

WaterCoolersDirect.com (The WCD Group) からの回答
We have one for our little office and…
We have one for our little office and it’s brilliant.!

WaterCoolersDirect.com (The WCD Group) からの回答
Thrilled with the service
I am absolutely delighted with the high quality of service from WaterCoolersDirect.com. From the moment of my first enquiry via their website to the delivery of my watercooler and bottles, they have been super efficient, courteous and clear in their communications. It's been an absolute pleasure dealing with them. I've received my watercooler today and it looks fantastic: very compact, modern, stylish. It fits perfectly in my kitchen and makes it look very smart. I work from home and my local tap water tastes horrible as very chlorinated. I was fed up of going to the supermarket every week to buy and carry heavy bottles of mineral water so decided to treat myself to a water cooler. I am so pleased with my decision and only wish I had done it sooner. The installation is super easy, and the water tastes lovely. Having the ambient and cold water options will be a great bonus for the summer months as it will save me storing bottles in the fridge. I am really pleased with my transaction and it has turned out to be very easy and very affordable. Many thanks to all at WaterCoolersDirect for dealing with me so nicely. I totally recommend this company for either private and commercial purposes/premises.

WaterCoolersDirect.com (The WCD Group) からの回答
Order not processed
I ordered 4 bottles of water and it was never recorded. I have ordered 4 bottles again, I have no acknowledgment so its anyones guess if they arrive, I have now run out of water. Shocking service
Fantastic, efficient service!
Fraser has been extremely efficient, replied to emails promptly and answered any queries I had. It really is refreshing to deal with an efficient company….. well done all!!
T Sanders 😊
Great Value Water Cooler
Found through Goole search.
Great value cooler delivered quickly without any issues.

WaterCoolersDirect.com (The WCD Group) からの回答
The cooler I ordered was out of stock…
The cooler I ordered was out of stock so I received an upgraded version. Very pleased, great service.Thank you.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







