AVOID this company. Goods showing online are not in stock. They ignore messages through the online contact form. If you call the number on their web, they can't help as it was an "online" order. The 0... もっと見る
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レビュアーのコメントを見てみましょう
David, the engineer, who travelled from Bristol to fix our ThermaQ hot water cylinder is so professional and even went an extra mile to explain to me the functions of those critical components, and... もっと見る
企業が回答しました
Stay away from Water Boilers Direct! It’s been over 10 days since I placed my order, and it still hasn’t been dispatched. I’ve contacted their customer service multiple times, and they just keep sayin... もっと見る
Really poor service, we've been waiting 6 weeks since ordering and we still don't have an installed water cooler We've chased multiple times only to receive generic email responses from people wh... もっと見る
企業情報
当該企業による記述
The UK's largest independent supplier of hydration! Keeping homes & businesses hydrated, safely and sustainably. The WCD Group is an award-winning, leading drinking water solutions company working with the industry’s biggest equipment manufacturers and supplying some of the largest blue-chip companies in the UK with hot and cold drinking water coolers, boilers and instant hot taps. Our ethos is to be the UK's leading supplier of ‘everything hydration where you want it', so that consumers can buy sustainable hot, cold, and sparkling drinking equipment that saves single-use plastic pollution and conserves energy and water, with the health of our customers and the planet in mind.
連絡先
WaterCoolersDirect.com, Clearview House, 24 Bamel Way, Gloucester Business Park Gloucester, GL3 4BH, Gloucester
- 0800 731 1491
- info@watercoolersdirect.com
- www.watercoolersdirect.com
2.3
期待以下
750件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Positive attitude and well replied in…
Positive attitude and well replied in terms of query
2022年11月14日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning Marius,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning Graham,
Thank you so much for your recent order of the Clover B21B bottled cooler and water - we really appreciate the business and it means the world to us to read such a good review.
We will keep in touch to ensure you are well looked after, and have plenty of water to drink.
Thanks once again.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Item arrived in time and as advertised.
2022年11月10日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Lee,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Awful
Shocking customer service - ordered 2 X Cosmetal gas canisters on the 19th September which are still to be delivered even though money taken from my account. Spoke to them twice on the phone, promised delivery within a week yet nothing. Dont waste your time and money with these guys.
2022年9月19日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning Brad,
I have just emailed you directly, in a bid to resolve this for you.
I am really sorry for the delays with the co2 canisters, and completely understand your frustrations. We have emailed our customers when we were informed of any delays.
I look forward to hearing from you directly, and hope to work with you to resolve this.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning Jason
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
booked online
booked online, couldn't initially get a delivery time/date, so sent email to their CSD, well lucky me I got Sophie Cox, so the 5 ***** are all for her!!
2022年10月25日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Customer Service communication needs much improvement
Contacted customer service to discuss item before purchase. Not informed that the item was out of stock. Purchased and then emailed to say that item was not in stock and given due date. Due date arrived and told that item was out of stock and offered different colour. Given another date for colour of choice. Have taken alternative colour but will not be ordering any further items
2022年10月25日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Morning Jennifer.
I hope this finds you safe & well?
I have reached out to you directly, to offer my sincere apologies. Unfortunately we did have some delays with our containers coming into the UK, and unfortunately your order was effected by these delays.
We did email all of customers as soon as these delays were confirmed, offering alternative products and advising of the delays.
I look forward to speaking with you directly, and once again offer my sincere apologies.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Very good customer service
Very good customer service, got back to me almost instantly.
2022年10月19日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Barry,
Thanks so much for your recent review, and your recent order of the Quooker tap - we really appreciate the business.
I am your dedicated Account Manager, so I am on hand directly for any queries you may have.
I have processed the order this afternoon, and will ensure prompt delivery.
If I can be of any further assistance in the meantime, just let me know.
Best Regards
Fraser Goggin
Account Manager
The WCD Group
01452 651 163
fg@thewcdgroup.com
Excellent service and a great unit…
Excellent service and a great unit arrived within 3 days of order
2022年10月5日
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Great service and customer care
Great service and customer care, Lewis could not do enough for us which is appreciated in this day and age.
2022年10月12日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Samuel,
Thank you for the lovely review. I really do appreciate your ongoing support and custom and am delighted to read this review.
I will keep in regular contact, but should you need anything in the meantime - please do let me know.
Best Regards
Lewis Stevens
Sales Admin Support
The WCD Group
lewis.stevens@thewcdgroup.com
Used The WCD Group are brilliant
The WCD Group are brilliant! Laurence is fantastic
2022年10月10日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Frank,
Thank so much for the recent review, I really do appreciate you taking the time doing this for me.
As always, I am on hand for any orders / queries you may have.
I look forward to hearing from you soon.
Best Regards
Laurence Baldwin
Sales Team Leader
The WCD Group
01452 651 132
lb@thewcdgroup.com
Very nice
Very happy with the service and very good customer support from Lewis. Would definitely work with these guys again!
2022年10月10日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Max,
Thank you for the lovely review. I really do appreciate your ongoing support and custom and am delighted to read this review.
I will keep in regular contact, but should you need anything in the meantime - please do let me know.
Best Regards
Lewis Stevens
Sales Admin Support
The WCD Group
lewis.stevens@thewcdgroup.com
Good service, great job done
Had an easy time getting what we wanted and with good service too, very friendly team and everyone was right on top of it. Thanks to Lewis for talking us through the process and getting us sorted.
2022年10月3日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Stefan,
Thank you for the lovely review. I really do appreciate your ongoing support and custom and am delighted to read this review.
I will keep in regular contact, but should you need anything in the meantime - please do let me know.
Best Regards
Lewis Stevens
Sales Admin Support
The WCD Group
lewis.stevens@thewcdgroup.com
Top notch company
Very good experience with these lads . Swift installment, quality and assurance. Got to meet a lad named Lewis, very good chap . Looking forward to working with you again .
Sincerely
Dr. Naumovski
2022年10月10日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Marin,
Thank you for the lovely review. I really do appreciate your ongoing support and custom and am delighted to read this review.
I will keep in regular contact, but should you need anything in the meantime - please do let me know.
Best Regards
Lewis Stevens
Sales Admin Support
The WCD Group
lewis.stevens@thewcdgroup.com
Great service received throughout the…
Great service received throughout the process of ordering our water cooler.
Lewis was very helpful and was able to assist with all our requirements.
2022年10月7日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon,
Thank you for the lovely review. I really do appreciate your ongoing support and custom and am delighted to read this review.
I will keep in regular contact, but should you need anything in the meantime - please do let me know.
Best Regards
Lewis Stevens
Sales Admin Support
The WCD Group
lewis.stevens@thewcdgroup.com
Very nice service
Very nice service
I can always rely on Laurence for help as well as the rest of the WCD team
2022年10月10日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Damian,
Thank so much for the recent review, I really do appreciate you taking the time doing this for me.
As always, I am on hand for any orders / queries you may have.
I look forward to hearing from you soon.
Best Regards
Laurence Baldwin
Sales Team Leader
The WCD Group
01452 651 132
lb@thewcdgroup.com
Swift and professional service from…
Swift and professional service from Laurence Baldwin for urgent parts required for Hospital site. Thank you, Laurence. Keep up the good work!
2022年10月10日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Rebecca,
Thank so much for the recent review, I really do appreciate you taking the time doing this for me.
As always, I am on hand for any orders / queries you may have.
I look forward to hearing from you soon.
Best Regards
Laurence Baldwin
Sales Team Leader
The WCD Group
01452 651 132
lb@thewcdgroup.com
Amazing friendly service
Amazing, prompt service from the WCD Group.
Very friendly team!! Water boiler being fitted tomorrow!
2022年10月10日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Jan,
Thanks so much for the recent review, we really do appreciate the feedback.
We will keep in close contact to ensure you are well looked after, but should you need anything in the meantime please do let me know.
Best Regards
Jon Stutter
Sales Manager
The WCD Group
01452 651 164
js@thewcdgroup.com
Fantastic Support & Service
Having worked with Laurence @ WCD for the past 12 months, he's done a fantastic job which ultimately has resulted in over 5 orders. Thanks Laurence!
2022年10月7日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Ed,
Thank so much for the recent review, I really do appreciate you taking the time doing this for me.
As always, I am on hand for any orders / queries you may have.
I look forward to hearing from you soon.
Best Regards
Laurence Baldwin
Sales Team Leader
The WCD Group
01452 651 132
lb@thewcdgroup.com
Great Customer Service
Great customer service from Laurence and the team, reactive to emails and deliveries on time.
2022年10月3日
自発的なレビュー
WaterCoolersDirect.com (The WCD Group) からの回答
Good Afternoon Clare,
Thank so much for the recent review, I really do appreciate you taking the time doing this for me.
As always, I am on hand for any orders / queries you may have.
I look forward to hearing from you soon.
Best Regards
Laurence Baldwin
Sales Team Leader
The WCD Group
01452 651 132
lb@thewcdgroup.com
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