11 days and counting for my socks order to be delivered. Have been a long time customer. No longer. Service has deteriorated significantly. Sad
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I can only comment on their men's socks and boxers. Nice feel to wear (but then most bamboo cotton + elastane materials are) but the quality of manufacture is terrible. Develop holes very qui... もっと見る
They went bump as they had poor customer care and this continues now. They stole money and made people take credit and now you are stuck with the option of awful quality garments and continued credit... もっと見る
I ordered a suit in November but felt it didn't hang properly and returned it within 30 days as per their T&Cs. The suit was returned to me yesterday with 'Old Order' scribbled on my original return f... もっと見る
企業情報
当該企業による記述
At Thought (formerly Braintree Clothing) we design contemporary ethical clothing that's light on nature's resources. Discover our sustainable women’s and men’s organic, bamboo and hemp clothing.
連絡先
Roman Way 149, N7 8XH, London, 英国
- orders@wearethought.com
- www.wearethought.com
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Exquisite Quality & Service
Exquisite Quality. Excellent Service
I bought a birthday gift for my partner, the Filomena Shorts in a most beautiful fabric and style. She loved them, so much so that she immediately bought the matching top at full price and a second exquisite white hemp blouse in the sale.
An initial problem with the 10% discount for a first order was quickly resolved and delivery, in very nice recycable paper bags was well within their stated delivery times. What a great company.
Dreadful customer service. Many made in China
I have ordered from this company on a number of occasions. While the clothing is generally pretty good (albeit made in China) they are extremely and annoyingly slow to process exchanges, returns and refunds. They are also impossible to contact and unhelpful replying to emails. Customer service is appalling! I will never bother with them again.
Very pleased
I've been very pleased with my experiences with this company, really nice products and good sales. I've returned a lot of things and haven't had any issues with getting a refund. Plus free returns is always appreciated.
Flowers socks for women, dinosaurs for men...
I invite you to compare the sock pattern selection for men and women. I was so delighted to find sustainable socks with funky patters such as space ships, bikes and dinosaurs. Quick disappointment followed when all of these were only in men's sizes... In 2020, not something I want to support... I even left them a friendly comment to point out the issue couple of months back, but I didn't get a reply.
Favourite new 'store'
I bought a few things from here, including 2 dresses for work which I wear every week. I did have to return something for another size and they sent the replacements quickly with no fuss, really very happy with the quality, look and feel of the clothing (dresses, coat, leggings and socks). I don't know how they could do better.
The socks here are RUBBISH.
If I could give these socks zero stars I would, the socks were given has a present so I have no way of returning them. I see the price on Amazon for the pack of socks and at the price I am extremely disappointed. The socks after ONE wash have become so uncomfortable that they are unwearable. The stitching on the pattern has come away and Bunched up inside the sock, it is like walking on lumps. The customer service was not good. I don’t want to be offered a single pair of socks when I have four pairs that are going to end up in the bin. I would not buy these socks again and recommend that no one else does either.
Customer service is poor
Customer service is poor. Have emailed and rang amd get no reply. I'm waiting for some items from 3rd Dec. No order updates no courier updates. Rang twice today and spoke to 2 different people. Both said same thing they will check with warehouse and ring back.
Still waiting.
Absolutely disappointed with this…
Absolutely disappointed with this company! i signed up as an affiliate and my friend bought a lot via my website from thought, but I never received a commission. Whne I contected them many times, I was simple ignored - DO NOT DO ANY BUSINESS with them - they ignore you and leave you in the dark and don't pay you the commission you earned ! Really bad company!
Disappointing quality and service
I tried to refrain from writing a less than positive review about Thought because I really wanted to like them as a company. but after a long boring process of poorly finished clothing and no refund, I decided it was fair to do a review.
I bought some very lovely clothing from Thought. The button on One pair of trousers Had already fallen off when they arrived. I decided to over look this minor problem because the clothes were nice.
Then the seam unravelled on my bamboo joggers within two weeks. I contacted them; was offered an exchange or refund and I opted for a exchange. I never received an exchange after posting them back and I still haven’t received a full refund either. I’m now chasing them to solve this and no one has called me back. It’s quite frustrating and very disappointing because the clothes are nice.
I’m told that I’ve just been unlucky but I feel it might be more than that and that they aren’t quite the brand I thought they were.
Excellent quality
Excellent quality. Buy most of my undergarments from them snd often accessories like scarves etc. Jumpsuit also fits great. No problems at all to date
Amazing quality and excellent service
Amazing quality and excellent service, love the ethos behind this brand
I love that this brand is creating…
I love that this brand is creating fashion using sustainable materials like organic cotton and bamboo. Delivery is fast and free returns too. Definitely the place to shop if you care about the planet and want to look good doing so! Good stuff.
Let down by customer service
I like the clothes, packaging etc but sadly customer service doesn't live up to the same sort of standard. Returned an item a couple of weeks ago, still no sign of the refund, the order shows as "pending" and I have just emailed for the second time to ask what is happening.
It's a shame but it has put me off buying from them online in future.
The right philosophy: plastic-free packaging
Very good quality garments and perfect fit. I also appreciate the packaging which is completely plastic free and made of recycled paper. I like this philosophy and absolutely recommend the company.
Quality clothing and prompt delivery
Quality clothing and prompt delivery! Always get compliments on the clothes I buy from Thought.
Unacceptable
Unacceptable. Item does not match image on the site. Have to pay for return.
Tolle Designs, gute Passform, Überzeugende Qualität
Tolle Designs, Gute Passform, Überzeugende Qualität!
Nach wenigen Waschdurchgängen, die wunderbar gelaufen sind, habe ich mich sogar getraut, die Kleider (entgegen den Waschhinweisen) in den Trockner zu geben - selbst diesen Härtetest haben sie vollkommen problemlos überstanden.
Immer gerne wieder! :-)
Brilliant!
I've been looking into sustainably sources clothes and Thought came up as one of the more affordable options. I ordered a dress and when it came it was just perfect - so well made and such a lovely cut, it was like it had been made for me. You can instantly see that it's high quality so I expect to get a lot of use out of it.
Delivery was fast and my order was well packaged (without having unnecessary packaging) so I went back online and ordered another dress I'd been thinking about. I'll be a regular customer from now on.
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