I want to start off by saying that I am a regular customer, and this is simply because the service is splendid. Delivery is super quick and timely, and the customer service is excellent. I had a mixu... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I accidentally ordered + contact lenses instead of - (note: make sure you keep scrolling when you’re choosing the product to confirm you got the right one!) and customer service was great regarding th... もっと見る
企業が回答しました
The product was good, but it was delivered 4 days slower than promised. We were on holiday - in a hotel - and those 4 days delay made a difference.
I had an issue getting my contact lenses locally (still waiting after having paid for them in February!) & upon coming across WeLoveLenses online I have nothing but praise! My contacts needed to be or... もっと見る
企業が回答しました
企業情報
当該企業による記述
About WeLoveLenses WeLoveLenses.com is a European online retailer specialising in contact lenses from the world’s leading manufacturers, including Johnson & Johnson, Alcon, and Bausch & Lomb. We supply a wide range of daily, monthly, and toric contact lenses, all sourced directly from authorised distributors to ensure 100% genuine and high-quality products. Our focus is simple — make buying contact lenses online easy, reliable, and affordable. With a well-stocked warehouse and efficient order processing, we are able to dispatch most orders quickly and deliver across Europe using trusted shipping partners. We understand how important it is to receive your lenses on time, which is why we prioritise availability, fast dispatch, and clear communication throughout the order process. For products that are temporarily out of stock, we keep customers informed and work to dispatch as soon as possible. In addition to competitive pricing, we offer a smooth shopping experience with responsive customer support and a straightforward returns process. Our goal is to ensure you can reorder your lenses with confidence, every time. Whether you wear daily disposables or more specialised lenses, WeLoveLenses is committed to providing a dependable service trusted by customers across Europe.
Why Choose WeLoveLenses
当該企業による記述
- Great Prices, Even for 1 Box
- Competitive prices on branded contact lenses, even when ordering a single box — no need to buy in bulk to save.
- Fast & Flexible Delivery
- Choose between free Registered Mail or fast, reliable DHL delivery across Europe — depending on what suits you best.
- 100% Genuine Contact Lenses
- All lenses are original and sourced directly from leading manufacturers, ensuring quality, safety, and peace of mind.
- Reliable Availability
- We keep popular lenses in stock and clearly communicate dispatch times, so you always know when to expect your order.
Fast & Reliable Shipping
Free EU delivery with flexible shipping options
We offer reliable shipping across Europe to make sure you receive your contact lenses as quickly as possible.
Choose between free Registered Mail or upgrade to fast and secure DHL delivery, depending on your needs. Most in-stock orders are dispatched promptly from our warehouse, with clear communication throughout the process.
If an item is temporarily out of stock, we keep you informed and dispatch your order as soon as it becomes available.
連絡先
Contact Lenses, Fast Delivery
4.4
優良
2310件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 85％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very easy and quick purchase
Very easy and quick purchase. They did not take long to arrive and are great quality. The only thing is I wish they would indicate which ir for the right and left eye so I wouldn't need to check my prescription every time.
2025年4月22日
WeLoveLenses からの回答
Thank you so much for your kind words! We're really glad to hear your purchase was quick and easy, and that you're happy with the quality. 😊
You're absolutely right — marking the lenses for left and right is a great idea, and we’ll definitely look into adding this to make things even more convenient for our customers. Thanks again for the helpful suggestion!
WeLoveLenses からの回答
Thank you for recommending us! We'd be more than happy to serve you again in the future. Feel free to reach out if you need anything at all.
My product was not delivered and I don't know why
My product was not delivered and after 2 weeks I just got automatic refund wo explanation what happened and why.
Kr
Nataša
2025年4月2日
WeLoveLenses からの回答
Dear Nataša,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused.
Your order was placed for a product that was on backorder. Unfortunately, after two weeks, we were informed by our supplier that this specific model and power option has been discontinued and is no longer available. As a result, we issued a full refund and removed the item from our website.
We understand how frustrating this must be and apologise for not providing a more detailed explanation at the time. If there’s anything we can do to help or if you’d like assistance choosing a similar product, feel free to contact us directly at support@eyewearthese.com.
Warm regards,
WeLoveLenses からの回答
Thank you for recommending us! We'd be more than happy to serve you again in the future. Feel free to reach out if you need anything at all.
Great service
2025年3月28日
WeLoveLenses からの回答
Thank you!
We appreciate your excellent review and are glad we could be of service.
WeLoveLenses からの回答
Thank you!
We appreciate your excellent review and are glad we could be of service.
WeLoveLenses からの回答
Thank you!
We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!
WeLoveLenses からの回答
Thank you!
We appreciate your excellent review and are glad we could be of service.
Fast delivery exactly as i asked
2025年3月6日
WeLoveLenses からの回答
Thank you!
We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!
WeLoveLenses からの回答
Thank you!
We appreciate your excellent review and are glad we could be of service.
WeLoveLenses からの回答
Thank you!
We appreciate your positive review and are glad we could be of service.
Best prices for great products!
2025年2月17日
自発的なレビュー
WeLoveLenses からの回答
Thank you!
We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!
WeLoveLenses からの回答
Thank you!
We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!
Tip top 🔝🔝🔝with fast delivery
2025年1月16日
WeLoveLenses からの回答
Thank you!
We appreciate your excellent review and are glad we could be of service.
Shipping ridiculously expensive
Shipping ridiculously expensive. I took a refund instead of the lenses. Shame.
2025年1月11日
WeLoveLenses からの回答
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the delivery of your order. Unfortunately, DHL was unable to arrange delivery to the provided address, which resulted in an increased cost due to the need for remote delivery.
We completely understand your frustration and regret that this situation led to the cancellation of your order. To address the issue, we offered alternative options such as sending the order by post or providing a full refund.
We are committed to improving our services and appreciate your understanding. If you have any further concerns or questions, please do not hesitate to reach out to us directly.
WeLoveLenses からの回答
Thank you!
We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!
Lenses
took more than 10 days to receive, other wise fine. you have to order before your last set is used.
2024年12月31日
WeLoveLenses からの回答
Thank you!
We appreciate your positive review and are glad we could be of service.
Always very well served and fast delivery
Always very well served and fast delivery. I've been ordering for years and I'm a satisfied customer!
Thanks
2025年1月16日
自発的なレビュー
WeLoveLenses からの回答
Dear Alison,
We’re glad that you were satisfied with our services. Your feedback is appreciated, and we hope to be of service again soon!
WeLoveLenses からの回答
Thank you, we appreciate your excellent review and are glad we could be of service.
Very good service
2025年1月17日
自発的なレビュー
WeLoveLenses からの回答
Dear Shirley,
We appreciate your excellent review and are glad we could be of service.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。