What Cleaning レビュー 

67
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Soska and Robert completed a whole top to bottom clean of our property following refurbishment works and did a brilliant job. The attention to detail was exceptional considering how messy and dusty ev... もっと見る

5つ星のうち1の評価

I recently hired this company to professionally clean my flat, before handing it over to a new tenant. This was done at my estate agent’s recommendation. They quoted £2,100 plus VAT without inspecting... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m extremely impressed with the quality of service provided by What Cleaning. The team was friendly, reliable, and went above and beyond to ensure everything was cleaned to the highest standard. Thei... もっと見る

5つ星のうち5の評価

We were really happy with the wonderful work Gabor did on Friday. He arrived on time, was very courteous and was especially nice when our working cocker ran off with one of his shoes! He did a superb... もっと見る

企業情報

  1. 住まいのサービス

当該企業による記述

Professional cleaning services with dazzling shine. End of tenancy, pre-tenancy and residential cleaning services in London and the home counties.


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4.2

ほぼ満足

TrustScore 5段階評価の4

67件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(67)

過去12か月のレビュー数: 19

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5つ星のうち5の評価

Soska and Robert completed a whole top…

Soska and Robert completed a whole top to bottom clean of our property following refurbishment works and did a brilliant job. The attention to detail was exceptional considering how messy and dusty everything was after the works. They too special care cleaning out the appliances and any areas where dust was found. Would definitely recommend them.

2026年6月24日
自発的なレビュー
5つ星のうち5の評価

Impressive Transformation

We needed graffiti and chewing gum removed from the front of our shop before an inspection, and this team did an outstanding job. They arrived on time, worked professionally, and completely transformed the area. Everything looked clean and presentable.

2026年6月4日
自発的なレビュー
5つ星のうち4の評価

Professional and Compassionate Service

During a difficult situation involving a family property, we needed a specialist cleaning team and were grateful to find this company. They handled everything with professionalism, respect, and complete discretion from start to finish. The property was cleaned and restored to a safe condition, and their support throughout the process made a stressful time much easier.

2026年6月3日
自発的なレビュー
5つ星のうち5の評価

Fantastic Results

I hired this team to clean my patio and driveway, which had built up years of dirt and stains. The transformation was incredible, and everything looked fresh again after just one visit. The cleaners were professional, worked efficiently, and paid attention to every detail. I'm extremely pleased with the results.

2026年6月3日
自発的なレビュー
5つ星のうち5の評価

I was honestly worried about the…

I was honestly worried about the condition of the flat before handing over the keys. Between packing and moving, I didn’t have the time or energy to do a proper deep clean. I booked their end of tenancy cleaning service and it turned out to be one of the best decisions I made during the move. The team cleaned everything from the kitchen appliances to the bathroom and even the little spots I would have completely missed. When the landlord did the final inspection, there were no complaints at all, and I received my full deposit back.

2026年5月27日
自発的なレビュー
5つ星のうち4の評価

What a change after Vanessa came to…

What a change after Vanessa came to clean my property, she s done an amazing job , she knows all tricky way to get to the most difficult parts. Also a very calm and thoughtful lady . I totally recommend Vanessa for her work and her kindnesses.
Best of luck to her and the team.
Eva

2026年6月16日
自発的なレビュー
5つ星のうち5の評価

I’m extremely impressed with the…

I’m extremely impressed with the quality of service provided by What Cleaning. The team was friendly, reliable, and went above and beyond to ensure everything was cleaned to the highest standard. Their professionalism and dedication to customer satisfaction really stood out. The results were fantastic, and I will definitely be using their services again. Highly recommended! 👍🏻✨

2026年5月31日
自発的なレビュー
5つ星のうち5の評価

Very impressed with the quality of…

Very impressed with the quality of service provided by What Cleaning. Booking was easy, communication was excellent, and the cleaning exceeded my expectations. The team paid attention to even the smallest details. I will definitely be using their services again.

2026年6月2日
自発的なレビュー
5つ星のうち1の評価

Excessive charge and poor value for money

I recently hired this company to professionally clean my flat, before handing it over to a new tenant. This was done at my estate agent’s recommendation. They quoted £2,100 plus VAT without inspecting the property, despite my request for a visit. For this price, I expected a professional job, which included polishing the marble and tiles, the wooden floor, etc. The flat was already empty and recently cleaned by my housekeepers. Instead, two cleaners spent seven hours in total, doing basic cleaning. Given the limited scope of work, I believe the charge was very excessive and poor value for money. I requested a 50% refund which I would donate to charity, but this was declined.

2026年5月18日
自発的なレビュー
What Cleaning ロゴ

What Cleaning からの回答

Dear B.Shl.

Thank you for your review however, we are very disappointed by it.
The quote was sent to you well in advance of the clean along with our cleaning specification.

To date, you are yet to raise any report of cleaning omissions and therefore, we have to presume the clean was to a satisfactory standard.

Like all businesses throughout London, we have costs and overheads.

The quote and specification was sent to you, at no point was it challenged and it has been paid – thank you. The works have been carried out to a satisfactory level and only now are you challenging the cost after payment.

We apologise if your experience was less than expected however, we did our best to manage those expectations well in advance of the clean.

Finally, we also offered a gesture of goodwill to donate a sum to a charity of your choice.

5つ星のうち1の評価

Crappy service!!!

What Cleaning! The name says is all What Cleaning? To have a professional clean, you need professional staff and this company does not have professional staff!

This company came to the apartment twice and could still not complete a full professional clean. We emailed more than fifteen photos on both occasions to the company. The second time the staff only cleaned as per photos sent, did not bother to inspect the whole flat. Your staff need training! Then you have the audacity to inform us that your staff can return a third time! What professional cleaning company needs three attempts to clean a one-bedroom flat? Do not bother with this company you will waste your money, as we had to get another company to clean, professionally!



2025年9月16日
自発的なレビュー
What Cleaning ロゴ

What Cleaning からの回答

Dear Roshan,

Thank you for your review and we are sad to hear that your experience was less than expected.

I can see that this case has already been actioned from your side via a CCJ but the court found in our favour.

With each and every clean carried out by What Cleaning, we offer a full guarantee of return in the event that the customer or any of the parties involved with the tenancy agreement are dissatisfied with any aspect of the clean.

Following your clean, there were omissions raised and we returned to the property. Upon arrival the team raised a concern that works had been carried out inside the property since the clean for which you suggested were areas missed during the original clean. Having completed the recall regardless of this situation, you were still dissatisfied with the quality of the clean for areas which are not part of a standard end of tenancy specification.

We understand that you may be disappointed with the outcome of the court proceedings brought forward by you to What Cleaning and have resorted to leaving a negative review. However, we would still like to resolve the matter amicably and would like to offer you a substantial discount of 25% off another clean if you may require one. It would give us the opportunity to regain your trust and hopefully resolve the matter.

We very much look forward to hearing from you and would welcome an email for a future booking at a sizeable discounted rate.

5つ星のうち5の評価

Easy to Schedule, Helpful Team, Thorough Clean

The booking process with Gemma was incredibly smooth, she was responsive and helpful. On the day of the clean, the team arrived on time with all the supplies and equipment needed for my end‑of‑tenancy clean. Very happy with the result and they have great attention to detail, no place was left unclean. I'd happily recommend them and would use their services again.

2026年2月9日
自発的なレビュー
5つ星のうち5の評価

Excellent carpet cleaning

We were really happy with the wonderful work Gabor did on Friday. He arrived on time, was very courteous and was especially nice when our working cocker ran off with one of his shoes! He did a superb job and was very thorough. A very professional gentleman in every way who is a terrific ambassador for your company.

2025年12月12日
自発的なレビュー
5つ星のうち1の評価

WORST cleaning company ever

WORST cleaning company ever. BE WARNED. Unprofessional. Left out prior property not properly cleaned despite charging £636. Estate agent called them back and they sent one chap for 15mins who didn’t finish the job. Our landlord had to do the cleaning. We’ll get charged again. Wish we had used a different company. Approached them for a refund and they said no because they sent someone for 15 mins who still didn’t do the job. Disgusted. AVOID them.

2025年7月4日
自発的なレビュー

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