What Cleaning レビュー 

67
TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Soska and Robert completed a whole top to bottom clean of our property following refurbishment works and did a brilliant job. The attention to detail was exceptional considering how messy and dusty ev... もっと見る

5つ星のうち1の評価

I recently hired this company to professionally clean my flat, before handing it over to a new tenant. This was done at my estate agent’s recommendation. They quoted £2,100 plus VAT without inspecting... もっと見る

企業が回答しました

5つ星のうち5の評価

I’m extremely impressed with the quality of service provided by What Cleaning. The team was friendly, reliable, and went above and beyond to ensure everything was cleaned to the highest standard. Thei... もっと見る

5つ星のうち5の評価

We were really happy with the wonderful work Gabor did on Friday. He arrived on time, was very courteous and was especially nice when our working cocker ran off with one of his shoes! He did a superb... もっと見る

企業情報

  1. 住まいのサービス

当該企業による記述

Professional cleaning services with dazzling shine. End of tenancy, pre-tenancy and residential cleaning services in London and the home counties.


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4.2

ほぼ満足

TrustScore 5段階評価の4

67件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

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この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(67)

過去12か月のレビュー数: 19

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5つ星のうち5の評価

Fantastic customer service!

I have worked with What Cleaning for a number of years now.

Their customer service is fantastic; they really do go above and beyond and take accountabilty when needed.

Would most definitely recommend their services!

2022年11月29日
自発的なレビュー
5つ星のうち5の評価

The best in business

I have been working with What Cleaning for the past 15 years. I got to know them when working for a large corporate agency, then when I moved on to a different employer, I took What Cleaning with me, and when I started my own business then What Cleaning were my go to cleaning company. I have seen and tried many cleaning companies, and hand on heart What Cleaning are the best cleaning company in business! Always polite, professional and thorough.

Everyone from the girls and the guys in the office to the cleaning teams - no fuss, no mucking about, no complaining, nothing is ever too much or too hard - just pure joy to work with! You save my sanity both in work and in life every single day and for that I am eternally grateful!

Keep up the good work!

And THANK YOU!!!

2022年11月29日
自発的なレビュー
5つ星のうち5の評価

Incredible cleaning

Incredible cleaning , to the best standard , staff are excellent , especially Adam , have used this company for years , never a problem .

2022年11月3日
自発的なレビュー
5つ星のうち5の評価

Excellent Clean

Excellent deep clean following a lot of maintenance work in my home. Cleaners were professional and very thorough in what they did. This is the 2nd time I have used Whatcleaning and will definitely use them again in the future.

2022年11月16日
自発的なレビュー
5つ星のうち5の評価

This team are awesome

This team are awesome.

I have been working with What Cleaning! for my entire time working as a property manager. I have brought them to all the companies I have worked for and they all agree they are reliable and the cleans are excellent. It's always nice when I get feedback from clients saying the same praises each time I use them and recommend them. I can't thank them enough for the work they have done for me over the years

2022年11月17日
自発的なレビュー
5つ星のうち4の評価

Had an end of tenancy clean with them a…

Had an end of tenancy clean with them a month ago. Following the clean, I raised a concern regarding a damaged blind. I'm not entirely sure it was them however they sent an engineer out immediately and rectified. very happy with how they dealt with this ontop of a great clean. Would gladly use again.

2022年10月21日
自発的なレビュー
5つ星のうち5の評価

I’ve used WHAT

I’ve used WHAT! Cleaning for 10 years - always polite, prompt and willing to help. Their service is fantastic and their cleaning results are always fantastic.

2022年11月21日
自発的なレビュー
5つ星のうち5の評価

I've been working with What Cleaning…

I've been working with What Cleaning for many years, and they are always flexible and transparent when it comes to bookings.

If we experience any issues, they are always willing to reattend and correct omissions.

Staff is always friendly and helpful.

Highly recommend working with them!

2022年11月17日
自発的なレビュー
5つ星のうち5の評価

Needed an end of tenancy clean…

Needed an end of tenancy clean conducted at short notice due to another company cancelling on us last minute. "What Cleaning" done a fantastic job facilitating our requirement at the 11th hour and the job carried out was impeccable.
Will definitely use again and recommend to anyone that requires their services.

2022年11月19日
自発的なレビュー
5つ星のうち5の評価

Outstanding service!

Fantastic service. Fast, efficient and polite. Had an end of tenancy clean and was not disappointed by the outcome. By far the best cleaning company I have used. 5 STAR!!!

2022年11月16日
自発的なレビュー
5つ星のうち5の評価

Fantastic!

cant fault these guys. turned up on time, dressed in uniform and all had a smile on their face. carried out our yearly spring clean and will definitely be using them before the family arrive for Xmas to whip the ovens and carpets into shape.

2022年11月16日
自発的なレビュー
5つ星のうち5の評価

Very professional

Used what cleaning last week for an end of tenancy clean and what can I say ...... absolutely amazing job done by the team .
I was recommended by a friend and will recommend these guys to everyone that may require this service.
Fantastic job guys

2022年11月9日
自発的なレビュー
5つ星のうち4の評価

Excellent service

Really good service very happy
The office was very efficient
Service we received was fantastic
My house has never looked so clean
The cleaners themselves were a pleasure and very attentive to detail

2022年11月16日
自発的なレビュー
5つ星のうち1の評価

End of tenancy clean not even ‘domestic clean’ standard

We booked an end of tenancy clean that on checking out of the property was marked as ‘less clean than a domestic clean’. While some areas were cleaned there was many places left with layers of dust. Even when provided with the evidence of the poor clean (including photos and inventory report) we were told by What Cleaning the property was only 5% less clean than the standard expected, which was clearly untrue and didn’t match the written and photographic evidence. We had previously used the company and were happy with the service and recommended to many people. Following this experience and the negative customer service when we tried to follow up, I would never use again or recommend. We were offered a reclean, however we repeatedly said this was not possible and the landlord would not grant access, as it was an end of tenancy clean.

2022年8月17日
自発的なレビュー
What Cleaning ロゴ

What Cleaning からの回答

Hi Rebecca,

Losing a repeat customer is always a very sad loss for us and for the experience you have received, we are deeply sorry.

We do not offer any excuses for the service you have received but more importantly, would like to see how we can rectify our relationship.

Please feel free to message into the office quoting trustpilot and a representative will be waiting with a more sufficient response.

We look forward to hearing from you and assure you once more that your custom is very much valued.

5つ星のうち1の評価

Avoid at all costs

Horrible experience with an end of tenancy clean. The flat was left absolutely filthy with the cleaners doing the bare minimum. The bathroom and living room floors were full of dirt, no dusting or cleaning of the cabinets, blinds, or anywhere not immediately visible. The walls of the bathroom were dirty, dishwasher and washing machine dirty. I called them to come back and clean again and instead of fixing the issue, they used some harsh product on my wood floors damaging them and resulting in me having to spend £1400 to resand and polish the floors. Cob webs on the walls. It was honestly the worst clean I have ever seen. I managed to finally get a refund for the clean but the damage they caused was far greater than the amount I got back and I had the spend my first weekend cleaning day and night. Avoid at all costs.

2022年8月24日
自発的なレビュー
What Cleaning ロゴ

What Cleaning からの回答

Hi Sepi,

We would like to begin by offering our sincere apologies for the service that you have received. We would like to assure you that the experience you have used with What Cleaning is not regular for us and would like to further apologise for this.

All of our cleaning operatives are precisely trained in all aspects of professional cleaning including the safe handling of chemicals. The teams are also trained to carry out a full cleaning report and checklist. Sadly, the service you received was from a team who fell far short of their training and are no longer with us due to these factors and others that did not align with our standards and professionalism.

I would like to further assure you that if you were to return for another service, we would ensure that you receive a clean from one of our most experienced teams and hope to revitalise your relationship with our services.

We look forward to hearing from you in the future.

5つ星のうち2の評価

Appalling customer service

I was charged £570 for the clean, travelled very early from Milton Keynes to London to meet the team at 9am, only to have them show up 2 hours late and not complete the clean in time for my inventory clerk's arrival at 3pm (as had been promised in writing and over the phone).

Myself and the inventory clerk not only had our time wasted but the clerk also had to re-attend on a Sunday to complete the checkout outside of her usual working hours.

As the clean they provided in the end was of a good standard, they would not offer even a partial refund.

Yes, the clean was satisfactory but surely communication with and respect towards your customer and their time is just as important?

I would not use this company again and only did so because my landlord recommended them and heavily insinuated I would not get my deposit back if I used another company. Appalling customer service all round.

2022年8月31日
自発的なレビュー

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