Wicked Weasel レビュー 1,683

Wicked Weasel からの回答

2023年12月12日

Hi AW,

Thanks a bunch for taking the time to share your experience. I'm stoked to hear you liked the bikini (even if the top was a bit snug)! It's awesome that the return process went smoothly for you—I know that can be a hassle sometimes.

We're thrilled you found our selection up to par, and I'm really glad our customer service team could sort things out for you. Refunds over store credit are always a plus, right?

Thanks for recommending us! We're here to make sure you're nothing but stoked about your purchase, so if there's anything else you need, just holler. Enjoy the sunshine and those fabulous bikinis!

Cheers,
Ronald
WW Customer Support

Wicked Weasel からの回答

2023年12月12日

Hi Brandon,

I just wanted to drop you a quick note to say thanks a bunch for your kind words! It means a lot to know that you found our service helpful and our communication on point. 😊

If you ever need anything else or have more thoughts to share, feel free to reach out. We're always here and happy to help!

Cheers,
Ronald
WW Customer Support

Wicked Weasel からの回答

2023年12月10日

Dear JV,

Thank you so much for your kind feedback!

We're thrilled to hear that you were pleased with our fast delivery and great customer service. Providing a seamless and enjoyable experience for our customers is our top priority, and it's always rewarding to know that we've met or exceeded your expectations. Your satisfaction is truly important to us, and we appreciate your support.

Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!

Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年12月12日

Dear NN,

Thank you for taking the time to share your feedback with us and apologies for the delayed response as we encountered some technical problems accessing our Trustpilot page.

I'm sorry to read about your concerns on both our sizing and website photos.

Rest assured that our garments are designed to offer a firm fit, aligned with international size chart standards. We highly recommend utilizing a tape measure to accurately gauge your body measurements. You can then refer to our Size And Style page or reach out to our customer support team for guidance in determining the ideal WW size that best suits you:
https://www.wickedweasel.com/en-us/size-and-style

Regarding your feedback on the goods you received not aligning with the pictured description, upon reviewing our records, I couldn't locate any prior communication from you on this matter. Therefore, I have personally reached out to you to gain a deeper understanding of your perspective and concerns so that we can work toward a resolution that meets your satisfaction.

I would encourage you to always feel free to contact us via live chat, via our support telephone numbers listed below, or at support@wickedweasel.com.

Your feedback is of utmost importance to us, so thank you again for your review.🙏



Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年12月1日

Hi Ray!

Thanks a bunch for dropping us a line! We're stoked to hear you've noticed the speedier delivery times. Making shopping simpler and quicker is what we're all about. We're constantly working to level up and your feedback means a lot.

If there's anything else on your mind or if you need a hand with anything, just give us a shout. We're here to help!

Cheers,
Ronald
WW Customer Support

Wicked Weasel からの回答

2023年11月30日

Dear Sharon,

Thank you for taking the time to share your feedback, and please accept our sincere apologies if your recent experience with us didn't meet your expectations.

Upon reviewing our communication history, it appears that your initial contact regarding a fabric fault with your WW set was received on 26 November. We responded promptly within a few hours, expressing regret for the inconvenience and offering our complete assistance. In accordance with our standard protocol, we requested visual documentation of the reported issue to better understand and address the matter effectively.

Your response on 27 November detailed the problem but did not include the requested images. In our subsequent communication, we reiterated the importance of the images for a thorough assessment, explaining their integral role in our resolution process. Later that day, we received the images from your end.

Our team responded courteously on 28 November, acknowledging receipt of the images and confirming the commencement of an investigation into the reported issue. We assured you of our commitment to promptly provide a resolution. On 29 November, we processed a full refund, as requested, and additionally extended a courtesy store credit as a gesture of apology.

Considering this timeline, I note that the matter was effectively addressed within three business days, despite a slight delay in receiving the initially requested images, which falls well within our established service standards.

We value your support and remain committed to ensuring your satisfaction with our products and services. Please feel free to reply directly in our email thread if you require any further assistance or have additional concerns.

Thank you for your understanding and again for your support of WW.

Kind Regards,
Claudia
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月28日

Dear IanHard,

Thank you for taking the time to leave a review for Wicked Weasel!

We take pride in the quality of our gear and at the same time, our internal teams strive to come up with the best exciting deals for our valued customers to enjoy.

I’m very glad to hear how positive your experience with us was. :)

Direct feedback like this helps us to offer better service in future so thank you again for your review!

CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月27日

Dear Nick,

Thank you so much for your kind words and positive feedback!

We are delighted to hear that your experience with Wicked Weasel has been consistently enjoyable. Our team works hard to provide excellent products and service, and it's truly rewarding to know that our efforts are appreciated by valued customers like you.

Direct feedback like this helps us to offer better service in the future to our valued customers. So thank you again for your review!

Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月24日

Dear JTF,

Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience with our products and website. Our team works hard to ensure a seamless and enjoyable shopping process, so it's truly rewarding to know that we've met your expectations.

Hearing that you and your wife love the product brings us immense joy, and we're grateful for the opportunity to contribute to your satisfaction. Customer satisfaction is our top priority, and knowing that our products have brought joy to both of you makes our efforts worthwhile.

Direct feedback like this helps us to offer better service in future to our valued customers. So thank you again for your review!

Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月21日

Hi LS!

Thanks a ton for reaching out and giving us the lowdown on your Black Friday haul! 🌟 I'm thrilled to hear that our support team could swoop in and hook you up with that sweet free gift-with-purchase, even if time wasn't exactly on your side. They're total wizards when it comes to making things happen!

And I'm stoked to hear that the goodies have been hitting the mark! At WW, we make sure quality always takes the cake!

If there's anything else we can do or if you've got more stories to share, hit us up anytime. We're all ears!

Cheers,
Ronald

Wicked Weasel からの回答

2023年11月21日

Hi MM!

I wanted to say a huge thank you for your awesome feedback. It seriously made our day!

We're thrilled to hear that your ordering experience was smooth sailing and that the product reached you in a flash. And, of course, it's fantastic to know that you're loving the quality. We aim for nothing less than top-notch stuff!

Your support means the world to us. If you ever need anything else or have more feedback, feel free to hit us up. We're all ears!

Thanks again for choosing WW. Here's to more happy orders in the future!

Take care,
Ronald

Wicked Weasel からの回答

2023年11月20日 に更新

Dear AK,

Thank you for taking the time to leave a review for Wicked Weasel.

We appreciate your continued support for our gear and guarantee that you will turn heads when you wear Wicked Weasel in your upcoming trips. It’s one of our unique benefits! ;)

Direct feedback like this inspires us to offer even sexier ranges in future for our valued customers to enjoy so thank you again for your review.

CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月19日

Dear Robert,

Thank you for taking the time to leave a review for Wicked Weasel! I’m very glad to hear how positive your experience with us was.

Our goal is to design and create the globe's sexiest gear and we are all ears for direct feedback like this to offer better products in future to our valued customers.

We appreciate your support and thank you again for your review!

CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月17日 に更新

Dear Gabriele,

Thank you for taking the time to leave a review for Wicked Weasel. I’m very glad to hear your positive experience with our colleague, Maggy's, assistance!

We strive to keep our valued customers satisfied not only with our gear, but also with our service.

Direct feedback like this motivates us to offer better service in future so thank you again for your review! :)

CJ G.
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月16日

Dear OC,

Thank you for taking the time to leave a review for Wicked Weasel!🙏

We are happy to know that all is good with your order - from the quality, to the sexy designs, to the fulfillment and shipping of your order. Our aspiration is to always please our valued customers and this is exactly the experience we wanted you to have.

Direct feedback like this helps us to offer better service in the future so thank you again for your review.



Maggy Mae
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
DE: (+49) 0800-1819454
UK: (+44) 08003585844

Wicked Weasel からの回答

2023年11月15日

Hi PP,

We wanted to take a moment to express our heartfelt gratitude for your awesome feedback.

We're thrilled to hear that you love our products and that our shipping speed hit the mark! 🎉 It's customers like you that make what we do so rewarding.

If you ever have more thoughts to share or if there's anything else we can do for you, feel free to reach out. We're always here to make your experience as fantastic as possible!

Thanks again for brightening our day. 🌟

Best,
Ronald

Wicked Weasel からの回答

2023年11月15日

Hi John,

Wow, your feedback just made our day! We're thrilled to hear that you've had such a positive experience with our products and support. Your kind words about our brand loyalty mean the world to us.

We totally get it - quality comes at a price, and we're glad you see the value in the whole customer experience. We're committed to delivering top-notch products and service, and it's customers like you that make it all worthwhile. 🙌

Thanks a million for the high recommendation! If there's ever anything you need or any way we can make your experience even better, feel free to reach out. We're here for you!

Cheers,
Ronald

Wicked Weasel からの回答

2023年11月14日

Hi Michael,

A huge thank you for your fantastic feedback. It truly made our day to hear that you found our suits to be of outstanding quality and that you loved the selection. 🤩

We're thrilled to know that you're satisfied with your experience, and we can't wait to continue providing you with excellent choices for all your suit needs.

If there's ever anything specific you'd like to see more of or anyway we can make your shopping experience even better, feel free to let us know. Your input is invaluable to us!

Thanks again for choosing WW, and we look forward to serving you in the future.

Best regards,
Ronald

Wicked Weasel からの回答

2023年11月13日

Hi Graham,

First off, I wanted to extend a big thank you for taking the time to share your feedback with us. We truly appreciate it!

I'm so glad to hear that our customer service team was able to quickly sort out the little hiccup with your order. Mistakes happen to the best of us, and it's fantastic to know that we can make things right for you. Your satisfaction is our top priority, and we're thrilled you got your intended product and a refund.

If there's anything else we can assist you with or if you have more feedback to share, feel free to reach out. We're here for you!

Thanks again for choosing WW, and we look forward to serving you in the future.

Best regards,
Ronald

Wicked Weasel からの回答

2023年11月13日 に更新

Dear Robert,

Thank you for taking the time to share your feedback regarding your recent purchase of a bikini for your wife. We sincerely apologize for any disappointment or inconvenience you may have experienced, and we appreciate the opportunity to address your concerns.

Firstly, I want to express our gratitude for your positive comments on the ordering experience and delivery time. We strive to provide efficient and seamless service, and it's heartening to hear that we met your expectations in these areas.

However, we are genuinely sorry to learn about the issues you encountered with the quality of the bikini material and the sizing discrepancies. Your concerns are important to us, and we take them seriously.

Regarding the material, while we acknowledge your valued feedback, we're proud to say that Wicked Weasel’s reputation for high-quality products is second to none. Your garments are manufactured to exact standards using the latest equipment and the best-quality fabrics and threads. Each item is checked for faults and individually packed in one-use clear plastic bags by our meticulous Quality Control Team. I'm very sorry if on this occasion we haven't met your expectations.

We also understand that choosing the right size can be a bit tricky, especially because the two bottoms you ordered are different styles, but please know that you can not only refer to our size chart (https://www.wickedweasel.com/en-us/size-and-style), but also get in touch with us 24/7 for more personalised recommendations.

Your satisfaction is our priority, and we want to make things right for you. I’ve reached out to you directly via email about this and I would encourage you to always feel free to contact us via live chat, via our support telephone numbers listed below, or at support@wickedweasel.com.

Thank you again for bringing this to our attention, we appreciate it.

Haydee
Wicked Weasel Customer Support
US/CA: (+1) 800-660-0740
AU: (+61) 1800-765706
UK: (+44) 08003585844