Can someone please just answer me, just tell me why you are ignoring me. You have left me in a living nightmare, is that not enough, how can you treat people like this? Just refund me my mon... もっと見る
企業が回答しました
所在地
所在地を変更Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe Lancashire, LA3 3FE, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had an absolutely brilliant experience working with Wayne to design our new kitchen. From our very first meeting, he was professional, approachable and incredibly friendly. Wayne listened to exa... もっと見る
企業が回答しました
Jonathon from the Lancaster branch has been Brilliant. Really friendly, good communication skills and really understands his craft.
企業が回答しました
Extremely happy with the ongoing help & assistance from Wayne. After his initial home visit & design of the new kitchen he has been so profesional, kind & courteous & has listened to all my requests... もっと見る
企業が回答しました
企業情報
Wickes - Lancaster について
当該企業による記述
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
連絡先
Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe, Lancashire, LA3 3FE, 英国
- +441524848148
4.5
優良
152件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful sfaff
Really helpful sfaff when looking for a product in store. Excellent customer service
2024年8月31日
自発的なレビュー
Wickes - Lancaster からの回答
Hey Susan, thanks for your five-star review, and I'm delighted that you enjoyed the service in our store! - Dylan
Quite brazen refusal to comply with the Consumer Protection Act
Had a really bizarre experience of buying a toilet seat, asking if I could return it if it was the wrong size and being told I could. It was the wrong size and when I returned it I was told I couldn’t for hygiene reasons and that I’d been told the wrong thing when I asked. I followed up with a direct complaint to Wickes head office, including a reminder that this didn’t comply with the Consumer Protection Act, but they refused to do anything. Honestly I’m not going to sue them or report them over a toilet seat but I will remember how they behaved and thought you’d like to know too. They obviously can’t be trusted to either keep their word or comply with the law.
2024年8月18日
自発的なレビュー
Wickes - Lancaster からの回答
Hi Patrick,
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the service you have experienced regarding the return of a product. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Appalling service
Appalling service. Having asked when we bought it, if we could return an item if it did not fit, we were refused a return an hour later. The manager's excuse being 'you were given the wrong iinformation by my staff member - and that is your problem not mine'
2024年8月19日
自発的なレビュー
Wickes - Lancaster からの回答
Hi, Sue. Thank you for taking the time to share your review. I'm really sorry to learn that your returns were refused. I have sent you a request for more information, so I can look into this for you. Thank you again for your valuable feedback. - Scott H
Delighted with my bathroom!
The whole process was seamless, from the design stage (thanks Janine), to the more practical things like choosing tiles etc (thanks Clare!). The quality and high standard of fitting is exceptional (thanks Dan)… what a team. My bathroom was completed today and I am over the moon! Excellent communication and expert advice. The fitters were so organised and cleaned everything - including my stairs!!! I always knew I was in safe hands…😀
2024年8月2日
自発的なレビュー
Wickes - Lancaster からの回答
Hi, There. Thank you for taking the time to share your review. I'm really happy to learn that your design and installation was seamless. I'm also happy to see that you received great customer service from our staff in store, who kept you informed throughout the design process. Thank you again for your kind feedback. - Scott H
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