Wildash London レビュー 

Wildash London からの回答

2025年3月13日

Thank you so much for your lovely review!

We’re thrilled to hear you’re happy with your gloves. Keeping warm in style is exactly what we aim for, so it’s great to know they’re doing the job! 😊

Wildash London からの回答

2025年3月13日

Thank you so much for your continued support!

It means the world to us that you keep coming back — we’re so happy to hear you’ve been pleased with your sheepskins each time. We love having you as a customer!

Wildash London からの回答

2025年3月13日

Thank you so much for your continued support!

We’re so happy to hear you’ve come back for a third order — that really means a lot to us. It’s wonderful to know the quality and service have been consistently up to standard. We hope the sheepskin makes a perfect Christmas gift! 🎄😊

Wildash London からの回答

2025年3月13日

Thank you so much — that’s wonderful to hear!

It’s amazing to know you’re adding another British Rare Breed Sheep Rug to your collection — that’s proper dedication to cosy living! We’re thrilled that you’re happy with the quality, and it really means a lot to us that you keep coming back.

Thanks for sticking with us — we’re always here if you fancy adding more to your collection! 😊

Wildash London からの回答

2025年3月12日

We completely understand your frustration and disappointment, especially as this was meant to be a special gift for your great niece’s Christmas. Unfortunately, we encountered an unforeseen issue when our engraving partner, who held all of our stock, suddenly went into administration. This left us unable to fulfil outstanding orders, including yours, which is absolutely not the level of service we aim to provide.

We can confirm that your order has now been refunded in full. We are truly sorry for the lack of communication during this time — it was an incredibly difficult situation for us to manage, but that’s no excuse for leaving you without an update.

As a small business, we take immense pride in our products and customer service, and we are genuinely disappointed that we fell short on this occasion. We are currently reviewing the future of our height charts, but in the meantime, we are working hard to ensure our communication and service are improved across the board.

Thank you for bringing this to our attention, and we sincerely hope you’ll give us another chance in the future. If there’s anything more we can do to make this right, please don’t hesitate to reach out directly.

Wildash London からの回答

2025年3月12日

Thank you so much for your feedback, and we’re truly sorry for the experience you’ve had.

We completely understand how disappointing this must have been, especially when it was meant to be a special gift. Sadly, we ran into an unexpected issue when our engraving partner, who held all our stock, suddenly went into administration. This left us in a really difficult position and meant we weren’t able to fulfil your order — something we feel absolutely terrible about.

We’ve now processed a full refund for your order, and we’re genuinely sorry for the lack of communication while we were trying to work through this. We know how frustrating it must have been not to hear back from us, and we’re working hard to make sure our customer service is much stronger going forward.

As a small business, we put a lot of care into our products and into looking after our customers, so it’s really upsetting to have let you down this time. We’re still figuring out the future of our height charts, but we hope you might give us another chance down the line.

Thank you for your understanding — it really means a lot to us. If there’s anything more we can do to make things right, please don’t hesitate to get in touch.

Wildash London からの回答

2025年3月12日

Thank you so much for your lovely review!

We’re so happy to hear that you love your feather wreath and that it matched your expectations perfectly. It means a lot to us to know that our photos reflect the true beauty of the product — we always aim to make sure what you see is exactly what you get!

Thank you for choosing us — we hope your wreath brings a special touch to your home for years to come. If you ever need anything else, we’re always here to help!

Wildash London からの回答

2024年12月12日

Hello Ruth, thank you for your very kind words. I am so pleased you are happy with your order, and thank you for your understanding during our help desk software issues. It is very much appreciated! Wishing you a lovely Christmas and New Year.

Wildash London からの回答

2024年12月13日

Hi Wendy - I am so pleased you are happy with your seat pads. Wishing you the most glorious Christmas and a Happy New Year :)

Wildash London からの回答

2024年11月29日 に更新

Hello Elizabeth, you placed your order on Saturday the 2nd November for a Washed Woollies Sheepskin Spray, to be collected from our showroom in Notting Hill. I believe you then tried to get in touch because you had placed the order with collection rather than delivery. A simple error. We are all human after all!
We are a small business and closed over the weekends. We, too, have families and are real, living, breathing people. As such, our customer service hours are from 9am to 5pm Monday to Friday. I am sorry you didn't give us a chance on Monday to respond to you before posting this review, but I understand that all has been resolved and you have received a refund for your order. Many thanks, Robin

Wildash London からの回答

2025年3月12日

We’re really sorry to hear about your experience, and we completely understand your frustration.

We truly apologise for the delay with your order and the difficulty you had in reaching us. That’s not the level of service we aim to provide, and we’re really sorry for letting you down.

We can confirm that your order has now been delivered, but we completely understand how disappointing it must have been to receive it late, especially after struggling to get a response from us. We’ve had some unexpected challenges recently, but that’s no excuse — you should have been kept informed, and we’re working hard to make sure this doesn’t happen again.

Thank you for bringing this to our attention — we hope you’re happy with your order now that it’s arrived, but if there’s anything more we can do to make things right, please don’t hesitate to reach out.

Wildash London からの回答

2025年3月13日

Thank you so much for your kind words!

We’re thrilled to hear that you love your rug and that it arrived promptly. It’s wonderful to know you had such a positive experience with us — your recommendation truly means a lot.

Thank you for choosing us — we hope you enjoy your rug for years to come! If you ever need anything else, we’re always here to help.

Wildash London からの回答

2025年3月13日

Thank you so much for your lovely feedback!

We’re really pleased to hear that you’re happy with your order, especially after the initial hiccup. It means a lot to us that you felt supported throughout the process — we always strive to make things right when things don’t go as smoothly as they should.

We’re so glad you love the quality of the products — that’s exactly what we aim for!

Wildash London からの回答

2024年12月13日

Hello Gill - first of all, I am sorry to hear you are dissatisfied with us here at Wildash. We try our best to give our customers the best possible customer experience along with really unique and sustainable products.
As your review is an organic review, it did take us a while to find your order, but we did finally find it! It looks as if you placed your order on Amazon. Amazon has a unique returns and refunds process. Much of the time, refunds are automated by Amazon. which can at the same time be frustrating but also convenient for sellers! On this occasion, it looks as if for some reason your order had not been automatically applied. We manually refunded your order for you so all should be well.

Wildash London からの回答

2024年12月13日

Hello Michelle - thank you so much for allowing us to rectify the initial issues faced with this order. I'm so pleased you are happy with your rug. Wishing you a wonderful end of year!

Wildash London からの回答

2024年12月13日

Hello Lutfiya
Many thanks for your insightful review! I am sorry to hear you think we are a "scam online" but I can assure you we are not.
As discussed by email, it looks as if your parcel got lost in transit. We did offer to replace and reship your order, but you preferred a refund, which we provided immediately.
It is true there seem to be many scammy, spammy websites online these days, but we are not one of them! We are a small family business. We take pride in the products we create and yes, sometimes our made-to-order items do take a few days longer to produce than expected, but they are always worth the wait!
If in doubt, do drop in and visit us in Notting Hill!

Wildash London からの回答

2024年12月13日

Hello Christine
I am sorry you are unhappy with our service, but from what I understand, you are very happy with your order.
We always listen to our customers so if you have a moment we would love to discuss your order and experience in more detail so we can improve our service and make you 100% happy! Thanks so much :)