Wildash London レビュー 

374
•
TrustScore 5段階評価の4

3.8

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Beautiful long sheepskin chair pads. I'm absolutely over the moon with my products! Wonderful products and great value! Ordered Sunday and delivered Thursday. The only reason I didn't give 5 stars... もっと見る

企業が回答しました

5つ星のうち1の評価

Don't bother ordering u get no confirmation of delivery and paid for next day delivery , ignore your messages n dont pick up phone. Then you get a message number isnt working. Whatapp. You get automat... もっと見る

企業が回答しました

5つ星のうち5の評価

Was looking for something to rejuvenate my year old sheepskins that adorn our dining table chairs. They get a lot of wear and was keen to refresh them. The Woolies Restorative Spray smells lovely and... もっと見る

5つ星のうち5の評価

These skins are absolutely gorgeous! Wildash kept me updated throughout the entire process. Because these are natural products and not mass produced, there was a longer processing time, though Mae Ann... もっと見る

企業情報

  1. 羊革と羊毛製品の提供業者
  2. ・
  3. ファッション アクセサリー店
  4. 日用品店

当該企業による記述

Luxury, sustainable, design-led home accents and fashion accessories. Specialists in beautiful large sheepskin rug and fur throw production for beautiful homes. Quirky and delightful personalised products including the inimitable ruler height chart and...


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3.8

ほぼ満足

TrustScore 5段階評価の4

374件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 20%に回答しています

通常2週間以内に回答

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3.8

すべてのレビュー

(374)

過去12か月のレビュー数: 18件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The seat pad is well made and…

The seat pad is well made and beautifully soft and was packed well I was kept informed about timings of the delivery. I would buy from Wildash again.

2022年12月22日
Wildash London ロゴ

Wildash London からの回答

Hello Cathy - thanks so much for your feedback. We are very pleased to hear you are happy with your order. Happy New Year!

5つ星のうち5の評価

Sheepskin throw & cushion cover

After a problem with the couriers and then losing my order, Wildash London, after they were made aware of my order not being delivered, immediately sent another and it arrived the following day. The two sheepskin items were exactly what I expected and I am very pleased and would purchase again with no hesitation.

2022年12月16日
Wildash London ロゴ

Wildash London からの回答

Hello Zoe - Happy New Year! I am sorry to hear you have not yet received your order. Unfortunately, we faced a few issues over the holiday period with couriers losing packages and misdeliveries. I will arrange for a replacement to be sent out immediately for you on a next day service. Many thanks, Nisa

5つ星のうち4の評価

No response from Wildash/UPDATED REVIEW

After quite a few weeks and after asking when I would receive my order, it was eventually delivered. I had been sent the wrong colour. I contacted them and was told I would be issued a returns label. That was 11th Dec. I have heard nothing since. I have emailed numerous times with no response. Especially as there’s lots of mention of “please reach out to us with any questions” etc Just very very poor. I ordered and paid for my order on 7th Nov. Still waiting to get it sorted. Thanks Wildash and please stop sending me “rate us” emails. I hate to put down small business that are trying hard, but not even responding to emails is not acceptable.
UPDATED REVIEW 11th Jan 2023.
After a bit of a mess to start Wildash got their act together and resolved the problem and turned it round. Am always happy to re-review if companies genuinely attempt to rectify a situation, which they most definitely did. Hopefully they will be a bit quicker of the mark in future with response for emails when things go wrong. However they attempted and then did sort this out so happy to re-rate and hence a re-review.
Thanks again

2022年11月7日
5つ星のうち2の評価

Great proposition & products, non-existent post sales when things go wrong

Love the proposition, extremely responsive & customer centric in upgrading the wood used when the original selection was unavailable. Defect on delivery & despite multiple emails & calls they remain unresponsive. A real shame.

2022年11月27日
Wildash London ロゴ

Wildash London からの回答

Hello Damion - I am sorry to hear you have not had a response from our team. I have just followed up with you by email so we can get this issue resolved for you!

5つ星のうち4の評価

The rug was considerably smaller than…

The rug was considerably smaller than shown in picture on website. Quality is quite good. Delivery good.

2022年12月10日
Wildash London ロゴ

Wildash London からの回答

Hello Vonbo - I am sorry to hear you were disappointed with the size of your sheepskin rug. We measure our sheepskins from top to bottom diagonally and our large sheepskins measure between 100cm-110cm in length. I will reach out by email to ensure you've got the correct size there. I am pleased you like the quality and service!

5つ星のうち1の評価

If I had read these reviews instead of…

If I had read these reviews instead of their gushing ‘cherry picked’ reviews on their website. I WOULD NEVER HAVE ORDERED FROM WILDASH LONDON. I CANNOT BELIEVE THEY HAVE THE AUDACITY TO ASK ME FOR FEEDBACK. THIS COMPANY HAS LIED ON NUMEROUS OCCASIONS AND 14 WEEKS ON I STILL HAVE NOT RECEIVED MY REFUND.

2022年9月17日
自発的なレビュー
5つ星のうち2の評価

Communication!

Wildash need to learn to communicate. When ordered, delivery was supposed to be about a week. They didn't let me know that there would be quite a delay in despatching. However the items themselves are lovely - better late than never!

2022年11月26日
5つ星のうち5の評価

Gorgeous!

Gorgeous!
Sumptuously furry throw for my guest bed, however I might just steal it back for myself!
Speedy delivery, nicely bagged for storage & so soft to the touch.
Thanks Wildash! Mrs W

2022年12月7日
Wildash London ロゴ

Wildash London からの回答

Dear Mrs W - we are so pleased to hear you are happy with your order. If I were you I would probably steal it back, too... it's cold outside and your throw is so warm and cosy!

Wishing you a most fabulous and joyous Christmas season!

5つ星のうち5の評価

Floor cushion

Floor cushion really lovely and soft really pleased with it thks

2022年11月7日
Wildash London ロゴ

Wildash London からの回答

So pleased you are happy with your order! I wish you a wonderful holiday season :)

5つ星のうち1の評価

Slow to deliver and slow to refund

I ordered a pet rug back in October. I understand there is disruption in royal mail but website stated at the time 3-5 days for delivery to myself. On 26th November I asked for a refund as I felt I had waited for long enough. I was told money would be refunded and it would take 3-5 banking days for refund to show in account. Now on day 7 and still NO refund. Maybe their rugs are super but the customer service certainly isn't

2022年12月6日
自発的なレビュー
Wildash London ロゴ

Wildash London からの回答

I am so sorry about the delay you experienced with us in getting your order shipped to you. We have faced some unfortunate issues we hadn't expected due to the Royal Mail strikes which delayed our consignments. I have double checked your refund and it has indeed been processed through PayPal which was your original payment method. You may have to go into your PayPal account just to double check and possibly accept the refund. If you have any further issues please don't hesitate to get in touch!

5つ星のうち1の評価

Unbelievable

The service and customer care I have supposedly received from WILDASH as been worse than diabolical…what a dreadful company to have dealings with,I have received nothing but duff information,untruths andI am still waiting for my order to be full filled/refunded!! Don’t go near them!!

2022年9月26日
5つ星のうち1の評価

7 weeks without delivery, no refund issued!

Ordered an item and did not receive for 7 weeks. Multiple emails sent, each giving different excuses as to why the goods had not been dispatched. Said they would provide a refund but did not. Now needing to raise dispute via my bank to recover the >£200 they owe me.

2022年12月2日
自発的なレビュー
Wildash London ロゴ

Wildash London からの回答

Hello Matthew - first of all, I would like to sincerely apologise for the extended time you had to wait. Our made to order products do generally take 2-3 weeks to make and ship. We faced a few production delays in this case as well as issues with transport from our atelier in Europe into the UK (due to these frustrating strikes). I can assure you we strive to always deliver the highest quality product and within the delivery time. I am immensely sorry we couldn't meet this promise. We have provided a full refund back to the original payment method. I wish you a wonderful holiday season.

5つ星のうち1の評価

Item not received…

I placed an order in September costing £170 and still not received it. Shouldn’t even get a one star!!!!
Asked for refund and not received one!
What more can I say

2022年12月3日

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