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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

My dogs have been eating Wolftucker for over 8 years. There's a good variety of quality raw meals at a reasonable price and the discounted bundles make ordering a variety of food quick and easy. Or... もっず芋る

5぀星のうち2の評䟡

Delivery again , they are useless.last time forgot half the order This time I was out for most of the day abd left s note asking driver to leave the 3 large boxes by the shed in tge shade, driver scr... もっず芋る

5぀星のうち5の評䟡

I have fed my dogs RAW food for 12 years. A year ago I decided to try Wolf Tucker. I was impressed by the range and quality of food and the fact that I could purchase in bulk, making me extra saving... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家畜飌料販売業者
  2. 食品補造業者
  3. 冷凍食品補造業者
  4. ペット甚品店

Wolf Tucker に぀いお

圓該䌁業による蚘述

Here at Wolf Tucker we have created an affordable and natural BARF diet for canines which provides all the nutrients, vitamins and minerals which your dog needs to improve and maintain their health and well-being. Only human grade meat and seasonal vegetables are used, the ingredients are then prepared, specifically in small batches to maintain the consistency and quality synonymous with our brand.

We make no comprise on the quality, ingredients or manufacture to provide the very best BARF raw food we can for your dogs.

All of our raw food and dried treats are packaged in eco friendly packaging and we ship in eco friendly shipping boxes with DPD.

Feel free to give us a call on 01243 641 983 if you are interested in discussing your dog's diet and how we can help.

連絡先

4.5

優良

TrustScore 5段階評䟡の4.5

214件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌに回答しおいたせん

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.5

すべおのレビュヌ

(214)

過去12か月のレビュヌ数: 40ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Their food is of excellent quality

I can't fault Wolftucker. Their food is of excellent quality, which my golden retrievers love. The delivery has always been prompt, and the communication good. There was only one occasion when the delivery driver left my order at the wrong address, but this was soon sorted.

2023幎7月30日
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you

5぀星のうち5の評䟡

Ordered half a dozen times now

Ordered half a dozen times now. LOVE the quality and the range. Suits my Bearded collies very well. Well packaged and efficient service. Can’t fault them. I’ve used lots of Raw food providers over the years as a dog professional and currently I’m in no hurry to change. Tripe is amazing quality. Thanks

2023幎7月30日
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you Lisa

5぀星のうち5の評䟡

Amanda

Amanda, wad really helpful, considering I could not complete the order as there was a fault, only problem Dpd weren't helpful for delivery for when I requested for late morning/ lunchtime delivery.

2023幎6月27日
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you Rupert for your review and feedback, our apologies regarding DPD

5぀星のうち2の評䟡

Decline in quality and customer service.

This company used to be amazing but the quality of food has declined a lot in the past few months. It is dry now, it also contains more gristle than it used too. My dogs often refuse to eat it. I decided to cancel and went to cancel on my subscription page. I have been unable too because there is a glitch which means i cannot cancel. I contacted their customer service team who used to be amazing to cancel my order. I was told it was cancelled. It was not. I recieved a billing email. So I messaged again to cancel - including screenshots that I was unable to myself. Again, promised it would be cancelled and looked into. It wasn't. This morning I was charged and a new order sent out. I have tried calling but the line is busy. I am absolutely appalled and I need a refund immediately as I have ordered from a different company now. I do not need this food. What happened? I am so saddened by the rise of costs (which is understandable given the cost of living) but decrease in quality and customer service. I used to love this company. I'd attach my screenshots if TrustPilot had this feature. I have attached my order number. Let's see what they reply.

2023幎6月26日
自発的なレビュヌ
Wolf Tucker ロゎ

Wolf Tucker からの回答

Hello Nicole. We are sorry to hear you feel there has been a decline in customer service. This is not our intention at all and we want to make this right for you. I apologise that it appears the subscription was not cancelled, I have looked in to this and can confirm you have no further subscription orders due. I will stop your recent order from being delivered to you and issue a full refund for you.

Regarding customer service, we are doing our best however we are short staffed at the moment in the office and so it becomes difficult to cover breaks etc - we are however training new employees in the coming weeks which should help. We do hope you will consider giving us another opportunity in the future and thank you so much for being such a great customer to us over the years. Please do reach out to me on email bark@wolftucker.co.uk if I can be of any further help

5぀星のうち5の評䟡

New to raw feeding

I’m new to feeding dogs a raw diet so had many questions to ask but I have found Wolftucker to be extremely helpful, thorough and very quick in their response to my multiple queries! Plus, my dogs clearly love their food so I would highly recommend them.

2023幎6月27日
自発的なレビュヌ
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you Madeleine, we are happy to hear you found our customer support team helpful and that your dogs love our food :)

5぀星のうち5の評䟡

Ordering is easy

Ordering is easy, and delivery is in good time for a frozen product. Also when we had an issue a couple of months ago the company sorted it out for us.

2023幎6月11日
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you Deborah for you review, glad to hear the issue was resolved :)

5぀星のうち5の評䟡

Wolf tucker delivered on time

Wolf tucker delivered on time. Subscription is good as you don't have to think about reordering.
Food comes in containers so easy to store in freezer .
My dog liked the food, did find some flavours a bit dry. Chicken is great .

2023幎6月11日
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you Joan for your review, we are glad to hear your dog enjoyed our food and that the subscriptions are working well for you :)

5぀星のうち1の評䟡

Ordered on Friday received today 2


Ordered on Friday received today 2 boxes of soft raw food what am I meant to do. Nobody answers the phone
Please advice
Not good enough
T lytton

2023幎6月21日
自発的なレビュヌ
Wolf Tucker ロゎ

Wolf Tucker からの回答

Hello. Thank you for your review. We are sorry that your food arrived defrosted, this was caused by the hot weather we have experienced. We will be happy to send out a replacement order for you free of charge, please can you contact us on bark@wolftucker.co.uk with your full name and order number and we will make sure this is taken care of right away. Regarding the phone, we apologise, we are short staffed at the moment and so lunch breaks etc can be difficult to manage between us, we are training new staff in the coming weeks to resolve this issue.

5぀星のうち5の評䟡

Easy to place order, good food,

Love the fact it is always easy to order, staff are friendly and helpful, you are given a time slot when your order will be delivered on the day and good packaging, Plus the dog loves the food and it always looks fresh with easy to store containers.

2023幎6月7日
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you Sue for your lovely review

5぀星のうち5の評䟡

Long Time User

I’ve been using this company for quite a few years now and very happy with the product and the service. Great service from website to delivery.

2023幎6月6日
Wolf Tucker ロゎ

Wolf Tucker からの回答

Thank you so much for your kind words! We are thrilled to hear that you have been a loyal customer for years and that you are happy with our product and service. We truly appreciate your business and we will continue to work hard to ensure that you have the best experience possible. If there is anything else we can do to assist you, please do not hesitate to reach out to us. Thank you again for your support!

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